Onsite Service. Dell will not dispatch a Dell Technician to replace Dell designated Customer Replaceable Units (CRU). Dell will not dispatch a Dell Technician for labour, only for service. Self Maintainers are entitled to replace Field Replaceable Units (FRU) and Customer Replaceable Units (CRU) based on the FTD Certification training but may request a Dell technician dispatch for FRU incidents. .
Onsite Service. Upon the issuance of a service request from a Call Center, Vsource will arrange for a technician to arrive at an End User's location to make diagnoses, make repairs and/or replace parts. Vsource will manage on a daily basis the status of each service request for actions taken, each service request that cannot be completed at an End User's location and parts consumption during the course of hardware resolution.
Onsite Service. When appropriate, on-site service from a certified hardware technician, with a service level of next business day.
Onsite Service. Orders The Contractor shall complete onsite service orders in a timely manner and ensure facilities, ground structures, and installed equipment and systems are restored to a safe, normal working condition and function properly. The Contractor shall perform onsite service orders to repair deficiencies and return facilities, ground structures, and installed equipment and systems to normal working condition. Performance of onsite service orders is not required outside of Government regular working hours. Onsite Service orders are limited to a ceiling of 2 labor hours and $100 in material cost. Onsite Service Orders may be labor only, material only or labor and material as long the total dollar value of the service order is not exceeded. Onsite Service orders are to be responded to as soon as practical and before contractor exits the site.
Onsite Service. If Services necessitate Exigis personnel visiting Customer’s place of business, Customer shall, to the extent necessary for such visit, provide directly, or coordinate the provision of, at no expense to Exigis, temporary use of: (i) office space; (ii) telephone; (iii) internet connectivity; or (iv) copy facilities as required in the provision of Services. Exigis personnel visiting Customer’s premises shall comply with Customer’s standard visitor safety, security and related policies to the extent that Customer makes Exigis aware of such policies not less than forty‐eight (48) hours in advance of the visit.
