Participation Expectations. A. Local Government must submit invoices to System Agency in accordance with the requirements of Attachment B, Budget/Invoices and Payment.
Participation Expectations. The Greater New Bedford service area must have at least one comprehensive Career Center which provides universal access to the full range of employment services, training and education, employer assistance, etc. and meets the requirements as outlined in 20 CFR § 678.500. The Career Center functions as a physical location where job seekers and employers have access to the programs, services, and activities of all the mandated Partners as described in 20 CFR § 678.420. Partner Agreements will address and review and revise the following activities on a regular basis: Agreement to participate in the MOU Planning team; Develop and maintain a process for sharing information based on labor market data; Develop career pathways processes and systems for Youth 16-24, Unemployment Insurance Claimants, Low-Skilled and Low-Income Individuals, Adults with Disabilities who qualify as a Shared Customer, Veterans, and Businesses. For a service to be deemed “accessible,” a Partner must provide access to that service through at least one of the following methods: • Co-location – Program staff from the Partner are physically present at the Career Center for a prescribed period of time or as needed to support the clients they serve. • Cross information sharing / Customer Referral – All pertinent Partner staff are trained to provide information and directions on how to access all programs, services, and activities that may be available to the customer through the Partner organization. The Partner staff can make referrals through an anticipated shared technology portal during the initial assessment phase which is anticipated to be developed in Phase II. • Direct access through real-time technology – Access through two-way communication and interaction between customers and the Partners which results in services being provided. These include, but are not limited to: o Identification of a single point of contact for service delivery at the Partner’s program; o Email or phone calls between Partners and customers; o Shared technology portal: an anticipated Phase II cloud-based web portal and assessment tool linking all of the Partners.
Participation Expectations. The PROVIDER agrees to comply with all expectations for participation delineated currently or in the future by the Behavioral Health Affiliate Membership Committee, including (but not limited to)
Participation Expectations. San Diego County must have at least one comprehensive AJCC that provides universal access to the full range of employment services, training and education, employer assistance, etc. In other words, a comprehensive AJCC is a physical location where job seekers and employers have access to the programs, services, and activities of all the required AJCC partners. For a service to be deemed “accessible,” a partner must provide access to that service through at least one of the following methods: • Co-location – Program staff from the partner are physically present at the AJCC. • Cross information sharing / Customer Referral – AJCC staff are trained to provide information about all programs, services, and activities that may be available to the customer through the partner organization and can make referrals. • Direct access through real-time technology – Access through two-way communication and interaction between clients and the partner that results in services being provided. Examples may include the following: o Identification of a single point of contact for service delivery at the partner’s program. o Email or instant messaging. o Facilitating phone calls between partner agency staff and clients. o Live chat via Skype or FaceTime. o Establishment of an Internet portal linking all of the partners. o Virtual Counseling Network (VCN) – a tool that allows clients at the AJCCs to connect via the internet to staff at the AJCC partner. Using VCN, clients can receive real-time face-to-face audiovisual counseling without having to meet in person. The client may also securely share documents and computer screens. The VCN requires only the most basic hardware and software and can sync with existing client management systems. Additional MOUs between VCN and other partners will be required.2 VIII. METHODS FOR REFERRING CUSTOMERS The referral process includes a commitment for all parties of the MOU to implement processes for the referral of customers to services that are not provided on-site at the AJCCs. At a minimum, the referral process between the AJCCs and the parties of this MOU should: • Ensure that intake and referral processes are customer-centered and provided by staff trained in customer service. • Ensure that general information regarding AJCC programs, services, activities and resources shall be made available to all customers as appropriate. • Describe how customer referrals are made electronically, through traditional correspondence, verbally, or through...
