Priorities and Support Response Matrix Sample Clauses

Priorities and Support Response Matrix. The following priority matrix relates to software errors covered by this Agreement. Causes secondary to non-covered causes - such as hardware, network, and third-party products - are not included in this priority matrix and are outside the scope of this Technical Support Schedule A. CentralSquare will make commercially reasonable efforts to respond to Software incidents for live remote based production systems using the following guidelines: This matrix defines the support issues, response times and resolutions for the Customer’s application. Priority Issue Definition Response Time
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Priorities and Support Response Matrix. The following priority matrix relates to software errors resulting from the Software as further defined in this Contract. Causes related to non-covered causes - such as hardware, network, and third party products - are not included in this priority matrix and are outside the scope ofthis Contract. Inform RMS, Inform Jail and Inform FBR, IQ, AARS, RMS-Coplogic and NIBRS Priority Priority!­ Critical Priority Issue Definition Normal Customer Service Hours Support for live operations on the production system: A system down event which severely impacts the ability of Users to log on the system, or severely impacts the ability of Users to book or release inmates. This is defined as the following: • Inform RMS, Inform Jail or Inform FBR server software inoperative • Loss of ability for all Inform RMS, Inform Jail or Inform FBR users to log on to system • Inform Jail system down Response Time Normal Customer Service Hours: Telephone calls to 800. 987.0911 will be immediately answered and managed by the first available representative but not longer than 5 minutes.
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Priorities and Support Response Matrix. The following priority matrix relates to software errors resulting from the TriTech Software as further defined in this Contract. Causes related to non-covered causes - such as hardware, network, and third party products - are not included in this priority matrix and are outside the scope of this Contract.
Sample 1
Priorities and Support Response Matrix. The following priority matrix relates to software errors covered by this Agreement. Causes secondary to non-covered causes - such as hardware, network, and third party products - are not included in this priority matrix and are outside the scope of this Software Support Agreement. This matrix defines the support issues, response times and resolutions for the Client’s licensed VisionCAD, VisionMobile, Inform RMS, Jail, FBR and Interfaces, and IQ (on-premise) Software Applications Note: Normal Customer Service Hours for TriTech CAD, Mobile, Browser, Jail, Interfaces, Inform RMS, FBR, and Inform IQ are 8:00am to 5:00 PM for all US time zones on weekdays excluding holidays. After Hours support is offered weekends, nights and holidays. Software Errors for other than Critical or Urgent Priorities may be reported via the web portal: XxxXxxx.xxx; or email: XX_XxxxxxXxxxxxxxXxxxxx@xxxxxxx.xxx. Priority Issue Definition Response Time Priority 1 – Critical Priority 24x7 Support for live operations on the production system: A system down event which severely impacts the ability of Users to enter and update records. This is defined as the following: • VisionCAD, VisionMobile, Inform Jail, RMS, FBR or IQ system down • Critical servers inoperative, as listed in Special Note #1. • Complete interruption of call taking and/or dispatch operations • Loss of ability for all Inform RMS, FBR, or Jail users to log on to system This means one or more critical server components are non-functional disabling VisionCAD, VisionMobile, Inform RMS, FBR or Jail workstations. These Software Errors are defined in Special Note #1, below. Normal Customer Service Hours: Telephone calls to 800. 987.0911 will be immediately answered and managed by the first available representative but not longer than 5 minutes after the initial phone call. After Normal Customer Service Hours: Thirty (30) minute callback after client telephone contact to 800. 987.0911. Unless operational 24x7 support is selected, support for TriTech Inform RMS, FBR, and Jail is not managed via after hours support. Priority 1 issues must be called in via 800. 987.0911 in order to receive this level of response. Priority Issue Definition Response Time Priority 2 – Urgent Priority 24x7 Support for live operations on the production system: A serious Software Error not meeting the criteria of a Critical Priority, but which severely impacts the ability of Users to perform a common function. Such errors will be consistent and reproduci...
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Related to Priorities and Support Response Matrix

  • Vendor Logo (Supplemental Vendor Information Only) No response Optional. If Vendor desires that their logo be displayed on their public TIPS profile for TIPS and TIPS Member viewing, Vendor may upload that logo at this location. These supplemental documents shall not be considered part of the TIPS Contract. Rather, they are Vendor Supplemental Information for marketing and informational purposes only. Bid Attributes Disadvantaged/Minority/Women Business & Federal HUBZone Some participating public entities are required to seek Disadvantaged/Minority/Women Business & Federal HUBZone ("D/M/WBE/Federal HUBZone") vendors. Does Vendor certify that their entity is a D/M/WBE/Federal HUBZone vendor? If you respond "Yes," you must upload current certification proof in the appropriate "Response Attachments" location. NO Historically Underutilized Business (HUB) Some participating public entities are required to seek Historically Underutilized Business (HUB) vendors as defined by the Texas Comptroller of Public Accounts Statewide HUB Program. Does Vendor certify that their entity is a HUB vendor? If you respond "Yes," you must upload current certification proof in the appropriate "Response Attachments" location. No National Coverage Can the Vendor provide its proposed goods and services to all 50 US States? Yes

  • Primary Frequency Response Developer shall ensure the primary frequency response capability of its Large Generating Facility by installing, maintaining, and operating a functioning governor or equivalent controls. The term “functioning governor or equivalent controls” as used herein shall mean the required hardware and/or software that provides frequency responsive real power control with the ability to sense changes in system frequency and autonomously adjust the Large Generating Facility’s real power output in accordance with the droop and deadband parameters and in the direction needed to correct frequency deviations. Developer is required to install a governor or equivalent controls with the capability of operating: (1) with a maximum 5 percent droop ± 0.036 Hz deadband; or (2) in accordance with the relevant droop, deadband, and timely and sustained response settings from an approved Applicable Reliability Standard providing for equivalent or more stringent parameters. The droop characteristic shall be: (1) based on the nameplate capacity of the Large Generating Facility, and shall be linear in the range of frequencies between 59 and 61 Hz that are outside of the deadband parameter; or (2) based on an approved Applicable Reliability Standard providing for an equivalent or more stringent parameter. The deadband parameter shall be: the range of frequencies above and below nominal (60 Hz) in which the governor or equivalent controls is not expected to adjust the Large Generating Facility’s real power output in response to frequency deviations. The deadband shall be implemented: (1) without a step to the droop curve, that is, once the frequency deviation exceeds the deadband parameter, the expected change in the Large Generating Facility’s real power output in response to frequency deviations shall start from zero and then increase (for under-frequency deviations) or decrease (for over-frequency deviations) linearly in proportion to the magnitude of the frequency deviation; or (2) in accordance with an approved Applicable Reliability Standard providing for an equivalent or more stringent parameter. Developer shall notify NYISO that the primary frequency response capability of the Large Generating Facility has been tested and confirmed during commissioning. Once Developer has synchronized the Large Generating Facility with the New York State Transmission System, Developer shall operate the Large Generating Facility consistent with the provisions specified in Articles 9.5.5.1 and 9.5.5.2 of this Agreement. The primary frequency response requirements contained herein shall apply to both synchronous and non-synchronous Large Generating Facilities.

  • Optional Xactimate Response Attachment (Part 2)

  • Reactive Power and Primary Frequency Response 9.6.1 Power Factor Design Criteria

  • Lobbying Activities - Standard Form - LLL No response Do not upload this form unless Vendor has reportable lobbying activities. There are Attributes entitled, “2 CFR Part 200 or Federal Provision - Xxxx Anti-Lobbying Amendment – Continued.” Properly respond to those Attributes and only upload this form if applicable/instructed. If upload is required based on your response to those Attributes, the Disclosure of Lobbying Activities – Standard Form - LLL must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed, properly completed, and uploaded to this location.

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