Processing Complaints. When a complaint about an employee is received and further administrative action is warranted, the following procedures shall be followed:
A. The immediate supervisor should acknowledge and accept the complaint and inform the complainant that the matter will be looked into.
B. The immediate supervisor should confer with the employee, inform the employee of the complaint, receive the employee's explanation and, if necessary, request the complainant to come in for a conference with the employee at a time mutually agreed upon by all parties. Immediate supervisors who are unable to establish proof as to the validity of the complaint shall be prohibited from noting any such complaint in the employee's personnel file.
C. Should the complainant contact a region or district office, and further administrative action is warranted, the employee shall be notified promptly.
D. The use of tape recorders or other mechanical devices is expressly forbidden.
E. Whenever possible, 24 hours' notice of any meeting with the work location supervising administrator to discuss a complaint from a non-supervisory person shall be given to the employees.
Processing Complaints. With respect to the above-cited subject matter, the Employer and the Union do hereby expressly and mutually agree as follows:
Processing Complaints. Complaints concerning alleged personal or sexual harassment shall be subject to resolution in accordance with the provisions of Letter Of Understanding No. 8.
Processing Complaints. Employees may process complaints about harassment through the grievance procedure, subject to following changes:
(a) Where a person who is the subject of the complaint is the management representative at any step of the grievance procedure the grievance may be presented to another appropriate management representative(s);
(b) Management and Union representatives in the course of investigating a complaint of harassment shall have due regard for the privacy and confidentially of any and all persons involved in the complaint;
(c) An arbitrator in the determination of a complaint to harassment may take reasonable steps to protect the interest of all parties in privacy and confidentiality in this determination of procedural and evidentiary matters, subject to the requirements of fairness to all parties.
Processing Complaints. The Contractor shall receive complaints of residents of the Project and shall respond to such complaints in a prudent manner, subject to the limitations imposed by or pursuant to this Agreement. The Contractor agrees to maintain copies of any such complaints received as well as correspondence from the Contractor on behalf of the PAC and make them available for the PAC's, the Owner's, the Trustee's and Financial Security's inspection.
