Purpose of the Service Level Agreement Sample Clauses

Purpose of the Service Level Agreement. The purpose of this Service Level Agreement is to describe the key services that the Customer Service Centre (CSC) provides and the quality standards we have agreed with our principal service users in terms of service delivery. The Service Level Agreement sets out:  The services that we provide to the specified customers & service users.  The overall standards which we aim to achieve in the provision of our services.  The standards that need to be delivered by the customer to enable us to achieve our standards.  The Key Performance Indicators (KPIs) that we will use to monitor our performance in the delivery of these services in order to continually improve.  A mechanism:  For resolving any problems related to the delivery of the services.  For agreeing any changes during the life of the SLA.  The process for reviewing & renewing the Service Level Agreement at its end date. The Service Level Agreement does not describe the processes & standard operating procedures used to deliver the standards & services, nor does it describe the governance arrangements for their delivery. This SLA covers the period from 1st June 2016 to 31st March 2017.
Sample 1
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Purpose of the Service Level Agreement. The purpose of this SLA is to define the relationship between Gravesham Borough Council and Gravesham Arts Council, and to set out the terms of the working relationship between the two parties.
Sample 1
Purpose of the Service Level Agreement. 1.1. The purpose of this Service Level Agreement (SLA) is to define the relative rights and responsibilities of purchasing organisations and the London Borough of Lambeth’s Educational Psychology Service (LEPS). 1.2. This SLA sets out the details of the psychological service that will be provided by LEPS, the performance standards, who will provide it and how it will be monitored. It will also give information about responsibilities that would be met by the school/educational setting. 1.3. Schools are advised to use the SLA arrangements to purchase the level of service needed at the beginning of the financial year (April 2016 to March 2017) to guarantee access to the Educational Psychology support. 1.4. Schools (and other education providers) who commit to purchasing Lambeth Educational Psychology services will have their time guaranteed within the financial year. Requests for ‘ad hoc’ or additional services later in the year will be subject to availability and dependent upon the allocated EPs availability.
Sample 1
Purpose of the Service Level Agreement. 2.1 The purpose of this Service Level Agreement is to set out the specific services along with quality parameters, both technical (measured service availability) and organizational (e.g. reaction time, notification time). It sets out the details of the required service level by the Client in respect of the services to be rendered and the obligations of the Provider.
Sample 1
Purpose of the Service Level Agreement. 3.1.1 This service level agreement is entered into between the above mentioned parties to agree on the minimum service levels required by the SETA in performing its statutory functions, meeting the National Skills Development Strategy targets and implementing its strategic plan and annual performance plan. 3.1.2 This document is a provisional agreement based on capped expenditure.
Sample 1
Purpose of the Service Level Agreement. The purpose of this Agreement is to ensure clear service ownership, accountability, roles and responsibilities of the Department of Housing, Planning, Community and Local Government (“DHPCLG” or the “Department”) and Housing Finance Agency plc. (the “HFA”) with a view to ensuring that the HFA is discharging its statutory functions in an efficient and effective manner and commensurate with the resources allocated to it to enable it to discharge those functions. In so doing, this Agreement will identify the distinctive roles of both organisations, their mutual commitments and expectations, and provide the basis for on-going engagement between them. It is not intended to replace any existing reporting or accountability requirements. This Service Level Agreement will become an integral part of the strategic and operational framework for the HFA. It will be fully integrated with the strategic planning cycle, work- force planning, annual work plans and financial allocations. The key reporting tool for the outputs and outcomes, to be delivered, will be the HFA Annual Report.
Sample 1
Purpose of the Service Level Agreement. The purpose of this Agreement is to ensure clear service ownership, accountability, roles and responsibilities of the Department of Environment, Community and Local Government (the “Department”) and Housing Finance Agency plc. (the “HFA”) with a view to ensuring that the HFA is discharging its statutory functions in an efficient and effective manner and commensurate with the resources allocated to it to enable it to discharge those functions. In so doing, this Agreement will identify the distinctive roles of both organisations, their mutual commitments and expectations, and provide the basis for on-going engagement between them. It is not intended to replace any existing reporting or accountability requirements. This Service Level Agreement will become an integral part of the strategic and operational framework for the HFA. It will be fully integrated with the strategic planning cycle, work- force planning, annual work plans and financial allocations. The key reporting tool for the outputs and outcomes, to be delivered, will be the HFA Annual Report.
Sample 1
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Related to Purpose of the Service Level Agreement

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .

  • Detailed Description of Services / Statement of Work Describe fully the services that Contractor will provide, or add and attach Exhibit B to this Agreement.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • REMOTE ACCESS SERVICES ADDENDUM The Custodian and each Fund agree to be bound by the terms of the Remote Access Services Addendum hereto.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Second Amendment to Exhibit A to Services Agreement Exhibit A to the Services Agreement shall be, and here by is, supplemented with the following:

  • Amendment to Exhibit A to Services Agreement Solely with respect to Accounts that are not investment companies registered under the 1940 Act, the section of Exhibit A to the Services Agreement entitled “Administration and Risk Management” shall be, and hereby is, deleted in its entirety and replaced with the following:

  • Purpose of Attachment Facilities Except as may be required by Applicable Laws and Regulations, or as otherwise agreed to among the Parties, the Attachment Facilities shall be constructed for the sole purpose of interconnecting the Large Generating Facility to the New York State Transmission System and shall be used for no other purpose.

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