Operational Framework. Service NSW operational framework outlines how operations are managed on a day-to-day basis. Knowledge Management Service NSW creates and maintains support material (knowledge articles) for serving customers. These will be sent to the Council for endorsement of content accuracy bi-annually Complaints Management Service NSW will record complaints and its supporting information unless resolved at the outset. Service NSW will contact the Council where assistance is required Issues Management Issues relating to existing products and services should be raised via xxxxxxxxxxxx@xxxxxxx.xxx.xxx.xx or directly with the Relationship Manager The Relationship Manager will assess the issue and facilitate a resolution within Service NSW, providing regular updates Quality control framework/ compliance Service NSW has a quality control framework that governs transactional activities in line with risk assessment at the time of onboarding The framework includes: ₋ Regular review of contact centre calls, including being assessed against procedure and process used by the agent during the call ₋ Daily quality checks of transactions undertaken by the service centre ₋ Quarterly compliance reviews and certifications provided by all service delivery channels
2.1. IT Operations & Support Service NSW runs a 24/7, 365 days a year service desk. Unplanned interruptions or degradations in quality of service should be raised to the Service NSW Service Desk on 1300 697 679 (option 2) or xxxxxxxxxxx@xxxxxxx.xxx.xxx.xx Incident response times in our production environment are prioritised based upon urgency and impact, with associated response and resolution times. P1 - Critical Response: Immediate response, action/update within 15 minutes Resolution: 2 hours P2 - High Response: Immediate response, action/update within 30 minutes Resolution: 4 hours P3 - Medium Response: 8 hours Target Resolution: 10 working days P4 - Low Response: Email notification of call being logged within 2 days. Response by email or phone within 2 working days Target Resolution: 20 working days Where vendors or other government platforms are involved, Service NSW utilises a best practice vendor governance framework for service level Agreements and for priority 1 and 2 incidents.
Operational Framework. 2 Performance and accessibility
Operational Framework. Result 1, relevant indicator(s) and source(s) of verification 4.
Operational Framework. 4.1 Exact location of the Action (include map of action location) Map of action location (reference)
Operational Framework. 4.1 The Court will designate in writing a single official point of contact (the “Court Administrator/Coordinator”) for each application, and provide contact information to the County including email address, office telephone number, and mobile telephone number for each contact. Tasks, assignments, and projects must be coordinated and/or approved by such contact prior to County staff performing work.
4.2 The Court will provide adequate workspace, resources, and staff for assistance in testing and analysis for those functions that must be performed at the Service Locations. This may include testing of system updates and or upgrades outside normal business hours.
4.3 The Court will cooperate to enable County staff to provide day to day operations including maintenance, data backup, problem resolution and routine upgrades.
4.4 All Court information systems must be configured to a standard acceptable to the County.
4.5 The Court will ensure that all servers and workstations are equipped with virus protection software that is current and functional.
4.6 The Court will take all steps necessary to comply with the California Department of Motor Vehicles (DMV) standards for Add/Change/Delete access to the DMV’s Secured State Network.
4.7 The Court shall ensure that only authorized staff performs application or system maintenance or development functions.
4.8 Court staff shall support and comply with all applicable policies, procedures and legal requirements regarding the use of Information Technology Services. In addition, Court staff is expected to obtain proper and adequate information technology training, and to familiarize themselves with any documentation and information relevant to their work, as well as any agency support arrangements.
Operational Framework. 4.1. Title of the Action 4.2. Exact location of the implementation - Map
Operational Framework. 4.3.2.2 MORE DETAILED INFORMATION PER RESULT - Result (1) Une méthodologie nationale contribue au renforcement de la réduction des risques dans les processus de reconstruction. Local disaster management components Institutional linkages and advocacy Disaster Risk Reduction / Disaster Preparedness Suite à ce désastre de janvier 2010, le gouvernement et ses partenaires nationaux et internationaux ont tous voulu intégrer la réduction du risque dans les projets de reconstruction et d'aménagement urbain. Néanmoins, deux problèmes sont rapidement apparus dans cette intégration :
(i) La diversité entre les méthodologies d'intégration de la réduction des risques dans les projets de reconstruction et d'aménagement urbain en termesde composantes, d'approche avec la contrepartie nationale et de processus de mise en oeuvre ; et
(ii) L'absence de mécanismes et d'outils clairs pour le renforcement des institutions nationales dans le domaine de la réduction du risque dans les zones urbaines. Cette situation a empêché une réelle capitalisation et une harmonisation des pratiques à la base du développement d'un outil conjoint de réduction des risques dans les zones urbaines ainsi qu'un transfert effectif de l'expertise et des techniques vers les institutions nationales travaillant dans la reconstruction et l'aménagement urbain. Actuellement, les bailleurs continuent à financer les projets de reconstruction et d'aménagement urbain. Chacun de ces projets fait appel à des standards différents. Le risque est que sans le développement d'une méthodologie nationale, chacun des projets financés va développer sa propre méthodologie ; créant ainsi une diversité technique qui ne pourra pas être canalisée et transférer aux autorités nationales pertinentes. Pour éviter la multitude des standards et renforcer les capacités des institutions nationales, il est proposé dans ce résultat de poursuivre les activités suivantes :
(i) Une évaluation des méthodologies existantes de réduction des risques dans les zones urbaines - incluant une identification des acteurs, des mécanismes - comme ceux relatifs a l'intégration des vulnérabilitées des groupes de population ;
(ii) Le développement d'une méthodologie nationale pour la réduction des risques dans les zones urbaines ;
(iii) La réalisation d'un atelier de validation de la méthodologie nationale par le gouvernement
(iv) La définition d'une stratégie pour le renforcement des capacités des institutions pertinentes à l'utilisation de la méthodolog...
Operational Framework. 5.2.) Identify the status and give details of the beneficiaries: 4. OPERATIONAL FRAMEWORK
Operational Framework. Both Parties are committed to responding to the changing environment and delivering post compulsory education programs. The Parties agree to work together to ensure the effective promotion and delivery of quality programs and the ongoing monitoring and improving of services.
