Quality Objectives. The Buyer has committed to a zero-defect target in regard to its customers. In the same way, the Supplier commits to a zero-defect target in regard to the Buyer, and shall communicate this target internally and to its subsuppliers. Where faultless deliveries cannot be guaranteed, the Supplier shall agree interim targets with the Buyer (time-limited upper threshold for defect rates). The Supplier shall introduce continuous improvement measures, as well as measures to achieve the zero-defect target. Interim targets, defined as upper thresholds, are documented, e.g. as ppm or BBK agreements. Underrunning agreed upper thresholds releases the Supplier neither from its obligation to process all complaints nor from its liability for defective shipments. In case of overrunning the agreed upper thresholds, the Supplier shall, on its own account, introduce effective improvements on short notice and shall keep the Buyer continuously notified of progress. The Supplier’s liability for defective shipments remains unaffected by the agreement of upper limits. Quality meetings on prioritised issues, e.g. preventive quality assurance, assessment of the shared quality data, defect discussions, discussion of current issues, etc., shall take place on the insistence of a contracting partner. In cases of escalation, the Supplier undertakes to participate in talks at management level.
Quality Objectives. Agreements on quality objectives (if relevant) may be concluded, such as a Penalty Bonus agreement.
Quality Objectives. 10.1 The Contractor is expected to maintain a continuous improvement programme.
10.2 The Contractor is under the same obligation to GROHE to pursue the zero defects target as GROHE is to its customers. In the event that the zero defects target cannot be attained in the short term, the Contractor shall propose upper limits for defect rates as temporary interim targets together with suitable action and shall coordinate these with GROHE. Defect rates below the agreed upper limits shall not relieve the Contractor of its obligation to process all complaints and keep up continuous improvement. This shall not prejudice the Contractor’s liability for product defects.
10.3 PPM targets shall be agreed separately with the Contractor and revised annually as part of annual supplier assessments by Procurement. In case new targets are not set by the end of June in any given year, the most recently agreed targets shall be automatically renewed for another year.
10.4 Should agreed ppm targets be continuously exceeded, GROHE shall be entitled to call an unscheduled Quality Meeting. The Controlled Shipping Level process in accordance with Appendix 3 can additionally be applied as follows until ppm performance is consistently below the agreed ppm targets.
10.4.1 Any complaint within agreed ppm targets shall solely result in a defect notification.
10.4.2 Any complaint above agreed ppm targets shall result in status CSL1, prompting 100% quality control of the products concerned on Contractor premises.
10.4.3 Any complaint above agreed ppm targets when CSL1 is in force shall result in status CSL2, prompting 100% quality control of the products concerned on GROHE premises by a third party at the Contractor’s expense.
10.4.4 Any complaint above agreed ppm targets when CSL2 is in force shall result in status “new business on hold” (NBH). This means that no new orders will be placed with the Contractor for the time being.
Quality Objectives. The quality objectives of this task are designed to ensure reliable data for updating emission factors.
Quality Objectives. Data quality objectives (DQOs) are qualitative and quantitative statements that clarify the intended use of the data, define the types of data needed to support the decision, identify the conditions under which the data should be collected, and specify tolerable limits on the probability of making a decision error due to uncertainty in the data (if applicable). Data users develop DQOs to specify the data quality and quantity needed to support specific decisions.
4.1 Decision (Data) Quality Objectives
Quality Objectives. The company will establish and measure quality objectives, (operationally known as Key Performance Indicators), derived from senior management review, the quality manual, and will consider the following, where applicable:- Procedure: QSM409 – Management Review
Quality Objectives. The items allowing the performance of XXXX Automotive to be measured by the Client (demerit, ppm, number of incidents, composite indices,…) allow the evolution of the "quality supplied" by XXXX Automotive to be appreciated over the medium and long term. They may not on any account constitute a contractual obligation with financial or other consequences. In any case, these items are business secrets and are confidential.
Quality Objectives. The quality objectives of this task are designed to ensure that the project team develops a through understanding of the current state of emission factor uncertainties as related to the sources of interest, listed in Table 3-1. This will lead to a greater ability to focus the resources allocated to Tasks 2 and 3 on those source categories in greatest need of emission factor improvements.
Quality Objectives. The quality objectives of this task are designed to ensure that the project reports and summaries accurately reflect the supporting analyses.
Quality Objectives. Project Management will adopt the following quality objectives, as stated in the Quality Manual.: • Meet statutory and regulatory requirements • Enhance customer and employee satisfaction • Achieve zero accidents safety goal • Continually improve the work processes. Proprietary & Confidential 3 (17) Bechtel Communications & TerreStar Networks Exhibit J Project Quality Plan
