Resource Unit Measurement Validation. Prior to the completion of the Resource Baseline True-Up, DIR and the Service Provider will review the measurement tools and processes for Resource Unit measurement, as well as resulting data, to ensure that such tools and processes are appropriate, accurate, producing consistent data, and reaching all devices that are to be measured. Service Provider will obtain DIR Acceptance for all measurement tools, methodologies, processes and reports that are used by Service Provider to measure, track and report Resource Unit usage. In coordination with the MSI, Service Provider will document in the Service Management Manual the tools, methodologies and processes used by Service Provider to measure, track and report Resource Unit usage. This documentation will be completed as part of the Resource Baseline True-Up process. DIR will have the right to access and audit these measurement tools and the data produced as may be requested by DIR from time to time. DIR will also have the right to audit the measurement tools and output results as a means to validate the data of Resource Unit usage on a quarterly basis. DIR may also require Service Provider to utilize a Service Provider recommended alternative measurement tool approved by DIR in the Resource Unit measurement process, at no additional cost to DIR, if audit results determine that the existing measurement tools do not consistently perform accurately or otherwise in accordance with the requirements of this Exhibit 4. Any changes to the tools and/or processes proposed by Service Provider require prior Acceptance from DIR, which DIR may withhold in its sole discretion.
Resource Unit Measurement Validation. Prior to invoicing for Services, DIR and the Service Component Provider will review the processes and tools used for invoicing and Chargeback, as well as resulting data, to ensure such processes and tools are appropriate, accurate, and producing consistent data. Service Component Provider will obtain DIR Acceptance for all measurement and tracking tools, methodologies, processes and reports used to produce the Charges and, in coordination with the MSI, Service Component Provider will document methodologies and processes in the SMM. DIR will have the right to access, audit, and validate the measurement and tracking tools and output results as a means to validate the Charges on a quarterly basis or as described in the SMM. DIR may also require Service Component Provider to utilize a Service Component Provider recommended alternative measurement or tracking tool approved by DIR in the invoicing or Chargeback process, at no additional cost to DIR, if audit results determine the existing measurement or tracking tools do not consistently perform accurately or otherwise in accordance with the requirements of this Exhibit 4. Any tool changes and/or processes proposed by Service Component Provider require prior DIR Acceptance, which DIR may withhold in its sole discretion.
Resource Unit Measurement Validation. Prior to invoicing for Services, DIR and the Service Provider will review the processes and tools used for invoicing and Chargeback, as well as resulting data, to ensure such processes and tools are appropriate, accurate and producing consistent data. Service Provider will obtain DIR Acceptance for all measurement and tracking tools, methodologies, processes and reports used to produce the Charges and, in coordination with the MSI, Service Provider will document methodologies and processes in the Service Management Manual (SMM). DIR will have the right to access, audit and validate the measurement and tracking tools and output results as a means to validate the Charges on a quarterly basis or as described in the SMM. DIR may also require Service Provider to utilize a Service Provider recommended alternative measurement or tracking tool approved by DIR in the invoicing or Chargeback process, at no additional cost to DIR, if audit results determine the existing measurement or tracking tools do not consistently perform accurately or otherwise in accordance with the requirements of this Exhibit 4. Any tool changes and/or processes proposed by Service Provider require prior DIR Acceptance, which DIR may withhold in its sole discretion.
Resource Unit Measurement Validation. Prior to the Service Commencement Date for each Service Area, the County and the Vendor will review the measurement tools, processes and resulting data to ensure such tools and processes are appropriate, accurate, producing consistent data for all RUs being measured for the purposes of calculating Fees (collectively, “Measurement Tools”). The County’s express written approval will be required for all Measurement Tools that are used to measure RU usage. The County will have the right to access these Measurement Tools and the data produced. The County will also have the right to implement and utilize its own Measurement Tools as a means to validate the measurement usage data. The Vendor will be responsible for developing any interfaces to the County measurement tools, and for providing accurate and timely data to the County. The County and the Vendor will conduct an ongoing validation process to ensure that the tools and processes remain accurate and produce valid data, and that any interfaces to County tools operate properly. Any changes to the tools and/or processes require the express written approval of the County. For the purposes hereof, Measurement Tools means tools used to measure equipment, networks and Systems, (e.g., Availability, capacity and usage). After the Service Commencement Date for each Service Area, the County and the Vendor will review the Measurement Tools, processes, interfaces and resulting data from the end of each Contract Year to ensure that such Measurement Tools and processes are appropriate and produce accurate and consistent data. The Resource Measurements will be updated, such that the measurement documentation will accurately reflect the current process upon which the parties have mutually agreed.
2.2 Baseline Volumes
Resource Unit Measurement Validation. The Commonwealth will have the right to audit these measurement processes and procedures and the data produced in accordance with Section 18 of the Agreement. The Commonwealth may require Vendor to utilize a designated measurement tool in the Resource Unit measurement process if audit results determine that the existing measurement tools are unacceptable to the Commonwealth in its reasonable estimation. Additionally, the Commonwealth and Vendor will conduct a periodic validation process (in any event, at least once each Contract Year after the initial validation) to ensure that the measurement tools and processes remain accurate and are producing valid data. In the event that Vendor changes either the measurement procedures or the process for collecting Resource Unit data, the documentation of such measurement procedures and processes in the Procedures Manual shall be updated to accurately reflect the current process. In addition to the foregoing, the Commonwealth will have the right to access any measurement tools and the data produced as may be necessary from time to time.
