Response and Resolution Time Sample Clauses

Response and Resolution Time. (01/19) Contractor shall respond to a Maintenance Request from City within the times specified in this Contract. Such Response Times shall be measured from the time the City requests Maintenance. Contractor shall provide Maintenance as outlined in this Section under the Response and Resolution Times set forth for specific priority levels in the table below. Table 7B: Defect Response and Resolution Commitments Level Response Time Resolution Time Status Update
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Response and Resolution Time. Licensor’s response and resolution time are set forth in the following table: Level Definition Response Resolution Guidelines Contact Process Critical Errors or problems which materially and adversely affect the use of any Software including errors or problems which halt processing of the Software, cause corruption of Customer’s data by the Software, or cause a key function of the Software not to operate as defined in the specifications or production problems that do not inhibit operations but significantly impede the regular flow of operations and have significant monetary impact One hour during Business Hours; by 9 a.m. Central time next day outside Business Hours Resource immedi- ately assigned until critical problem resolved. Phone: E-mail: Support@.com Serious Production problems that do not inhibit operations but significantly impede the regular flow of operations Two hours during Business Hours; by 9 a.m. Central time next day outside Business Hours Resource assigned by next business day until serious problem resolved. Phone: E-mail: Support@.com Moderate Production problems where specific functions do not conform to specifications; specific transaction scenarios give unexpected results; or the configuration does not conform to the defined environment, but does not substantially affect or undermine Program use. Seventy-two hours Not to exceed six months from report Phone, fax or E- mail Minor Cosmetic production problems and general test systems problems that do not affect availability of the production system, on-line transaction processing, or that have no significant measurable monetary impact One week Next Release from report, not to exceed twelve months from report Phone, fax or E- mail Licensor will support only personnel specifically designated by Customer and will not receive calls directly from customers of Customer. Licensor and Customer share equal responsibility in classifying the level of problems in good faith pursuant to the above.
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Response and Resolution Time. The penalty for not meeting Level 1 or Level 2 Target Initial Response Time Objectives more than once in any given month will be 2% of the Monthly Cloud Service Fees. The penalty for not meeting Level 1 or Level 2 Target Resolution Time Objectives more than once in any given month will be 2% of the Monthly Cloud Service Fees.
Sample 1
Response and Resolution Time. The minimum Response and Resolution time for the Regional Offices, Operating Offices, Business Offices and Head Office will be as detailed below. Vendor shall abide by the resolution time for all incidents failing which penalty will be applicable as per the clause 15.9 OFFICES EQUIPMENTS/ITEMS RESPONSE TIME Resolution time without part replacement Resolution time with part replacement Head Office UPS 1 Hour 4 Hours 1 Business Day Regional Offices UPS 2 Hours Next Business Day 4 Business Days Divisional Office/ Branch Offices UPS 6 Hours Next Business Day 2 Business Days Business Offices UPS and Batteries 8 Hours Next Business Day 4 Business Days
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Related to Response and Resolution Time

  • ERROR RESOLUTION NOTICE In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • DNS resolution RTT Refers to either “UDP DNS resolution RTT” or “TCP DNS resolution RTT”.

  • TCP DNS resolution RTT Refers to the RTT of the sequence of packets from the start of the TCP connection to its end, including the reception of the DNS response for only one DNS query. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • Problem Resolution The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

  • DNSSEC proper resolution There is a valid DNSSEC chain of trust from the root trust anchor to a particular domain name, e.g., a TLD, a domain name registered under a TLD, etc.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Complaint Resolution We operate a complaints procedure to enable resolution to complaints; these must be advised in Writing directly to us, to enable our formal complaints process to be applied.

  • Impasse Resolution In the event that there is an impasse in negotiations concerning the negotiation of a new collective bargaining agreement or the mutual amendment of an existing collective bargaining agreement, the parties agree that the resolution of any impasse issues shall be governed by the provisions of Florida Statutes Chapter 447, as amended.

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