Service Asset and Configuration Management. ( ) 23 2.2 PRP METRICS – ) – TO BE RE-WRITTEN 24
Service Asset and Configuration Management. ( ) This metric measures the Contractor’s effectiveness in managing ACES service assets and configuration items used by ACES end-users. This includes timely asset pickup, removal and processing, asset inventory, asset data management, and asset valuation. The Contractor shall provide, implement, and maintain an Agency-wide asset management tracking system to manage these assets and data. The Contractor shall adhere to NASA Policy Directive (NPD) 9250.1, Identifying Capital Assets and Accumulation of Cost, and shall identify capital assets and accumulation of costs.
Service Asset and Configuration Management. Service Asset and Configuration Management Metric ( ) Definition The percentage of time the Contractor effectively and efficiently picks up ACES service assets and configuration items no longer in use; and provides accuracy, completeness, and currency of service asset and configuration item data as well as the completeness of asset valuation. Time Applicability 24x7 for service asset and configuration item data management and valuation; during principal period of performance, except for pre-scheduled downtime, for service asset and configuration item pickup, processing, and inventory. Expectation ACES service assets and configuration items no longer in use are removed; periodic inventories of service assets and configuration items provide accurate, complete, and timely data updates to support ongoing data management; data is maintained properly to provide continual service asset and configuration item management reports that are accurate, complete, and current; and the recorded values of service assets and configuration items are complete. Service Asset and Configuration Management Metric ( ) Performance Standard Measurement Method and Data Sources As reported through the Government Service Asset and Configuration Management system, as verified by Attachment I-20, Surveillance Plan.
Service Asset and Configuration Management. (SACM) The Contractor shall provide a logical model of the IT infrastructure by identifying, controlling, maintaining, and verifying information related to all CI that support the services offered to customers. The Contractor shall include the implementation of a CMS which incorporates information from multiple sources that contains details of the components or Configuration Items that are used in the provision, support and management of its IT services. This is more than just an “asset register,” since it will contain information that relates to the maintenance, movement, and problems experienced with the CI, and their relationships.
Service Asset and Configuration Management. Contractor and Client shall perform those services, functions and responsibilities identified as their respective responsibilities in the following matrix with respect to service asset and configuration management of the Managed Applications. # Service, Function or Responsibility Contractor Client Config-002 A Service Asset and Configuration Management processes shall be developed by the Vendor -- with support from Client -- that integrates with Client's existing processes and tools (as required). These processes shall be reviewed and approved by Client and must include, but not limited the following: '- A plan for maintaining a Configuration Management Database (CMDB) on behalf the Client that contains Configuration Items, attributes and relationships for the Service being provided. The CMDB shall be visible to Client at all times and managed by a documented configuration management process and under the X
