Service Credit Request Procedure. To receive a Service Credit, you must submit a claim by opening a case with Progress Support. To be eligible, the credit request must be received by us no later than 30 days following the end of the month when the incident occurred and must include:
Service Credit Request Procedure. In order to receive a service credit, You must submit a claim by creating a support case. To be eligible, the credit request must be received by Globalscape within 30 days of the date the incident occurred and should include:
Service Credit Request Procedure. To qualify for a Service Credit:
Service Credit Request Procedure. To receive a Service Credit, Customer must submit a claim by opening a support ticket in PROS Connect (xxxxx://xxxxxxx.xxxx.xxx). To be eligible, the support ticket must be received by PROS by the end of the calendar month following the month in which the incident occurred and must include:
Service Credit Request Procedure. In order for you to receive a credit on your account, you must request such credit within 10 days after you experience hardware failure or network outage. You must follow these steps. Request made by e-mail to xxxx@xxxxxxx.xxx or xxxxxxx@xxxxx.xxx. Include all support ticket numbers in your e-mail. Include your server IP address with PING logs (100% loss), server time, and your full address as shown on your invoices. Dates and times of unavailability of your server and any additional information, for example, screen captures. Credits will usually be applied for the following month’s service within 30 days of acceptance of the request. Credit to your account shall be the sole and exclusive remedy in the event that there is a network outage or hardware failure. Technical Support Online support via Skype (add xxxxxxx.xxx to your Skype account) or send your E-mail to xxxx@xxxxxxx.xxx or xxxxxxx@xxxxx.xxx or SMS to +00 (0)00 000 0000 which operates 24 X 7 X 365 for urgent issues This is the primary means by which support is offered to AMIPLAY self-service clients and you are strongly encouraged to use this primary method since phone support for AMIPLAY users is limited (see below). Send support a message with the full description of your support request including complete error messages (if applicable), along with your account name (and admin password if required). When you submit a trouble-ticket by email, the AMIPLAY web hosting support experts will receive your request and attempt to resolve your issue in the order in which it was received. Most trouble-tickets are resolved within 24 hours, but more complex issues may require additional time. By using email to send your support requests, the XXXXXXX.xxx system will automatically generate a trouble-ticket immediately and the support team can begin troubleshooting the issue efficiently and effectively. In fact, AMIPLAY will often identify and resolve issues with a service before our clients are even aware of them in most cases. Limited Liabilities The user holds full responsibility for any damages arising from using the server or online service that affects other persons or organizations in any way. AMIPLAY has the right to cancel and shutdown the user’s server in case the user do not comply with the agreement. In a rare case, AMIPLAY may need to send the server to the authorities of Thailand for inspection when legally requested by the Thai government and AMIPLAY does not hold responsibility from the shortage...
