Service Level Credit Calculation. A service level credit will be provided as follows based on the percentage of your monthly Subscription Fee: Uptime Service level credit provided 99-100% N/A 98% 10% 97% 20% 96% 30% 95% 40% 94% 50% 93% 60% 92% 70% 91% 80% 90% 90% Less than 90% 100% and Conditions
Service Level Credit Calculation. Upon a Service Level Failure, Contractor will provide the State with the Service Level Credit(s) which shall be calculated as the product of (i) the Service Level Credit percentage allocated by the relevant Service Level set out in Section 54.7 above, multiplied by (ii) the Total Ongoing Services Fee for the month corresponding to the Measurement Period (except with respect to the Availability Service Level for Online Portal, which shall be addressed as set forth below). The foregoing calculation shall be performed for each Service Level Failure occurring in a given month. With respect to the Availability Service Level for Online Portal, the Service Level Credit shall be calculated as a product of (i) the Service Level percentage allocated by the Availability for Online Portal Service Level set out in Section 54.7 above, multiplied by 10% of the Total Ongoing Services Fee. If a single Incident results in the failure of Contractor to meet more than one Service Level, the State shall have the right to select any one of such multiple Service Levels affected by the Incident for which it will be entitled to receive a Service Level Credit; i.e., Notwithstanding and as an exception to the above, in the event of an Incident impacting the Availability Service Level for any Core Functionality, the Service Level Credit will be provided for each Core Functionality experiencing a Service Level Failure.
Service Level Credit Calculation. Each Service Level Credit shall be calculated as follows: Service Level Credit = A X (B / 100) Where:
Service Level Credit Calculation. Subject to Section 6(f) below, for each CPI Expected Service Level Default or Minimum Service Level Default, Service Provider shall accrue to Customer a Service Level Credit that will be computed in accordance with the following formula: Performance Credit = A × B Where A is the At Risk Amount; and Where B is the Allocation of Pool Percentage for the applicable CPI. For example only, assume that Service Provider fails to meet the Minimum Service Level for a CPI, the At Risk Amount is [***]% of the [***], and the [***] for the month in which the Service Level Default occurred were $[***]. Additionally, assume that the Allocation of Pool Percentage for such CPI is [***]%. The Performance Credit due to Customer for such Service Level Default would be computed as follows:
Service Level Credit Calculation a. For failure to meet a Service Level, the Service Level Credit will be determined as follows:
