Service Level Credit Calculation Sample Clauses

Service Level Credit Calculation. A service level credit will be provided as follows based on the percentage of your monthly Subscription Fee: 99-100% N/A 98% 10% 97% 20% 96% 30% 95% 40% 94% 50% 93% 60% 92% 70% 91% 80% 90% 90% Less than 90% 100%
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Service Level Credit Calculation. Upon a Service Level Failure, Contractor will provide the State with the Service Level Credit(s) which shall be calculated as the product of (i) the Service Level Credit percentage allocated by the relevant Service Level set out in Section 54.7 above, multiplied by (ii) the Total Ongoing Services Fee for the month corresponding to the Measurement Period (except with respect to the Availability Service Level for Online Portal, which shall be addressed as set forth below). The foregoing calculation shall be performed for each Service Level Failure occurring in a given month. With respect to the Availability Service Level for Online Portal, the Service Level Credit shall be calculated as a product of (i) the Service Level percentage allocated by the Availability for Online Portal Service Level set out in Section 54.7 above, multiplied by 10% of the Total Ongoing Services Fee. If a single Incident results in the failure of Contractor to meet more than one Service Level, the State shall have the right to select any one of such multiple Service Levels affected by the Incident for which it will be entitled to receive a Service Level Credit; i.e., Notwithstanding and as an exception to the above, in the event of an Incident impacting the Availability Service Level for any Core Functionality, the Service Level Credit will be provided for each Core Functionality experiencing a Service Level Failure.
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Service Level Credit Calculation a. For failure to meet a Service Level, the Service Level Credit will be determined as follows: 1. Except as set forth in Section 5.1(b)(2), the At Risk Amount means [***] (“At Risk Amount”). 2. A Weighting Factor is assigned to each Service Level, and the total of the Weighting Factors for all Service Levels shall be equal to 100%. Service Level assigned weighting factors are specified in the tables set forth in Exhibit B-1 to this Schedule (“Weighting Factor”). 3. Subject to (b), (c), and (d) below, failure to meet a Service Level for any month will result in a Service Level Credit amount that will be determined by [***] For example, if the Monthly Service Charges are [***] and IBM has failed to meet a Service Level with a [***] the applicable credit would be: [***] b. During the initial [***] period following the Start Date, in the event IBM fails to meet a Service Level, the Service Level Credit calculation shall be modified as follows: 1. The Service Level measurement for all Service Levels shall be adjusted to [***] 2. The At Risk Amount for a Peak Month shall be limited to [***] or for a Non-Peak Month, [***] 3. Any failure by IBM to meet a Service Level shall not be included in the calculation giving rise to a Service Level Termination Event as set forth in Section 6.0 of this Schedule B. c. As part of the Transition Phase 2 activities, as each of the WSI systems subject to System Availability Service Levels set forth in Exhibit B-1 are accepted and promoted into production mode in the ODCS environment at IBM’s facility, each such Service Level will be subject to a [***] d. During the ODCS / Managed Hosting phase of the Term, applicable Service Levels and associated Service Level Credits for the affected systems, if any, will not apply or be payable by IBM during any month in which WSI’s CPU Hour usage exceeds [***] as set forth in Schedule C. e. On a monthly basis for each calendar month of the Term, the amount of Service Level Credits, if any, to which WSI is entitled will be [***]. Service Level Credits, if any, will be reflected in IBM’s invoice in the calendar month following the month for which any such amounts are calculated. f. Any Service Level Credits owed from IBM to WSI upon the expiration or termination of the Services will be paid within [***] following the effective date of expiration or termination. If the Monthly Service Charges for a subject month has not been incurred, or for any other reason has been credited or waived except in...
Sample 1
Service Level Credit Calculation. Each Service Level Credit shall be calculated as follows: Service Level Credit = A X (B / 100) Where: (a) A is the At Risk Amount for the month in which the Service Level Failure occurred; and (b) B is the Weighting Factor for the Critical Service Level for which the Service Level Failure occurred. For example, assume that Supplier fails to meet the Service Level Target for a Critical Service Level and (i) the Monthly Charges for the month in which the Service Level Failure occurred was $100,000, (ii) the Weighting Factor for such Critical Service Level is 60 percent, and (iii) the At Risk Amount is [****]* percent. The Service Level Credit due to LS&Co. for such Service Level Failure would be computed as follows: EXECUTION VERSION A = [****]* [the monthly Charges multiplied by the At Risk Amount]; Multiplied by: B = 0.6 (60/100) [the Weighting Factor divided by 100]; Equals = $9,000 [the Service Level Credit.]
Sample 1
Service Level Credit Calculation. Subject to Section 6(f) below, for each CPI Expected Service Level Default or Minimum Service Level Default, Service Provider shall accrue to Customer a Service Level Credit that will be computed in accordance with the following formula: Performance Credit = A × B Where A is the At Risk Amount; and Where B is the Allocation of Pool Percentage for the applicable CPI. For example only, assume that Service Provider fails to meet the Minimum Service Level for a CPI, the At Risk Amount is [***]% of the [***], and the [***] for the month in which the Service Level Default occurred were $[***]. Additionally, assume that the Allocation of Pool Percentage for such CPI is [***]%. The Performance Credit due to Customer for such Service Level Default would be computed as follows:
Sample 1

Related to Service Level Credit Calculation

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Interest Rates and Letter of Credit Fee Rates Payments and Calculations (a) Interest Rates. Except as provided in Section 2.13(c) and Section 2.15(a), all Obligations (except for the undrawn portion of the face amount of Letters of Credit) that have been charged to the Loan Account pursuant to the terms hereof shall bear interest at a per annum rate equal to the lesser of (i) the LIBOR Rate plus the Applicable Margin, or (ii) the maximum rate of interest allowed by applicable laws; provided, that following notice to Borrower in accordance with Section 2.15(a) hereof, all Obligations that have been charged to the Loan Account pursuant to the terms hereof shall bear interest at a per annum rate equal, during the duration of the circumstances described in Section 2.15(a), to the lesser of (A) the Base Rate plus the Applicable Margin as calculated pursuant to Section 2.15(a) or (B) the maximum rate of interest allowable by applicable laws.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

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