Expected Service Level Default definition

Expected Service Level Default means the Supplier’s level of performance for a particular Critical Service Level that fails to meet the applicable Expected Service Level (but does not fail to meet the applicable Minimum Service Level) as specified in the applicable Supplement and has failed to meet such Expected Service Level for [ * * * ] in any rolling 12-month period for Critical Service Levels with a monthly Measurement Window, or has failed to meet the Expected Service Level in any period for Critical Service Levels with a quarterly, semi-annual or annual Measurement Window.
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Expected Service Level Default. Means Provider's level of performance for a particular Critical Service Level fails to meet the applicable Expected Service Level (but does not fail to meet the applicable Minimum Service Level) as specified in Exhibit 3 (Service Levels) and its Exhibits, and has failed to meet such Expected Service Level for [***] or more measurement reporting periods in any rolling [***] month period and for which there is no authorized excuse. Expiration Date Means September 30, 2014, or the date to which the Term is extended by Customer pursuant to Article 2.1 or Article 14, whichever is later. Express Exchange Means the accelerated shipping process for spares inventory as set forth in Exhibit 2.5. Express Exchange Reports Means those reports defined in Exhibit 2.5 and Exhibit 13 relating to the Express Exchange Service. Extranet Means the portion of Customer’s WAN, consisting of Equipment, Software, Transport Systems, interconnect devices, Wiring, and Cabling that are used to create, connect, and transmit data, voice, and video signals to, within or among Customer's customers, external partners, and Third-Party Vendors. Extranets typically include Web sites that provide information to internal employees and also have secure areas to provide information and conduct business with certain Third Parties. The Extranet is not a public entity, but a private network whose access is provided over the public Internet. The Extranet Network may be delivered via a public circuit-switched service, or VPN. Fees See Exhibit 4.
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Expected Service Level Default. Means EDS's level of performance for a particular Critical Service Level fails to meet the applicable Expected Service Level (but does not fail to meet the applicable Minimum Service Level) as specified in Exhibit 3 (Service Levels) and its Attachments, and has failed to meet such Expected Service Level for XXX or more measurement reporting periods in any rolling XXX month period and for which there is no authorized excuse. Expiration Date See Article 1 of the Agreement. Extranet Means the portion of Customer’s WAN, consisting of Equipment, Software, Transport Systems, Interconnect Devices, Wiring, and Cabling that are used to create, connect, and transmit data, voice, and video signals to, within or among Customer's customers, external partners, and Third-Party Vendors. Extranets typically include Web sites that provide information to internal employees and also have secure areas to provide information and conduct business with certain Third Parties. The Extranet is not a public entity, but a private network whose access is provided over the public Internet. The Extranet Network may be delivered via a public circuit-switched service, or VPN. Fees See Exhibit 4. FTE Or “Full-Time Equivalent” See Exhibit 4. DTG and EDS CONFIDENTIAL Exhibit 1 Definitions Hard IMAC Means an approved IMAC request received from Customer, which requires EDS to dispatch a technician to the affected Site or Authorized User’s location in order to perform such required IMAC. A Hard IMAC shall include a Soft IMAC, if necessary. Help Desk Means the facilities, associated technologies, and fully trained staff who respond to Calls, coordinate all Problem Management and Request Management activities, and act as a single point of contact for Authorized Users in regard to the Services. IMAC(s) Includes installations, moves, adds, changes, de-installations, and cascades for Equipment, Software, and related services at designated Customer Sites. IMACs will include: Hard IMACs, Soft IMACs, and Project IMACs. Infrastructure Means the entire portfolio of Equipment, System Software, and Network components required for the integrated provision and operation of Customer’s IT systems and Applications. In-Scope Means Base Services which are defined in Article 1 of the Agreement. Key Measurements Means those Service Levels for which no Service-Level Credit is payable, but which are meaningful to Customer’s business, and are described in Exhibit 3-B (Critical Service Levels and Key Measurements). Key ...
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Examples of Expected Service Level Default in a sentence

  • Expected Service Level Default Means the Service Provider's level of performance for a particular Critical Service Level fails to meet the applicable Expected Service Level (but does not fail to meet the applicable Minimum Service Level), as specified in Exhibit 3 and its Attachments, and has failed to meet such Expected Service Level for four (4) or more occurrences in any rolling twelve (12) month period.

  • If EDS fails to meet the Minimum Service Level or has an Expected Service Level Default for any Key Measurement, EDS shall provide Customer with a written plan for improving EDS’s performance to satisfy the Key Measurement within thirty (30) days of the failure to meet the Expected Service Level or the Minimum Service Level for the Key Measurement, which plan shall be subject to Customer’s approval, not to be unreasonably withheld.

  • Westpac Group 2015 Interim Results Announcement | 33 Interim financial results 2015 Review of Group operations Capital deduction for regulatory expected credit lossFor capital adequacy purposes APRA requires the amount of regulatory expected credit losses in excess of eligible provisions to be deducted from CET1 capital.

  • Service Level Default Means an Expected Service Level Default or Minimum Service Level Default.

  • For example, an Expected Service Level Default with respect to an individual component shall mean that such individual component experiences four or more misses of the Expected Service Level during a rolling 12-month period.

  • Expected Service Level Default Successful Respondent's level of performance for a particular Critical Service Level fails to meet the applicable Expected Service Level (but does not fail to meet the applicable Minimum Service Level), as specified in Exhibit 3.0 Performance Model and its Exhibits, and has failed to meet such Expected Service Level for four (4) or more occurrences in any rolling twelve (12) month period.


More Definitions of Expected Service Level Default

Expected Service Level Default. Exhibit 1 “Expiration Date” Exhibit 1 “Extranet” Exhibit 1 “Fees” Exhibit 1 Confidential 12
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Expected Service Level Default means a recurring failure of Service Provider to meet the Expected Service Level for the same CPI or KPI [***] during a Service Level Reporting Period.
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Expected Service Level Default means the Supplier's level of performance for a particular Service Level fails to meet the applicable Expected Service Level (but does not fail to meet the applicable Minimum Service Level) as specified in Attachment G.1, and has already failed to meet such Expected Service Level two or more months in any rolling twelve (12) month period.
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Related to Expected Service Level Default

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Contractor Default shall have the meaning set forth in Clause 23.1;

  • Minor Default means any Event of Default that is not a Major Default.

  • Default under Specified Transaction provisions of Section 5(a)(v) will not apply to Party A and will not apply to Party B.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Customer Default shall have the meaning set forth in Section 11.1.

  • Service Level Credit is defined in Section 8.

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Network Termination Point (NTP) means the physical point at which a subscriber is provided with access to a public communications network; in the case of networks involving switching or routing, the NTP is identified by means of a specific network address, which may be linked to a subscriber number or name;

  • Major Default means any Event of Default occurring under Sections 4.1(a), 4.1(c), 4.1(l), or 4.1(p).

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Potential Termination Event means an event which but for the lapse of time or the giving of notice, or both, would constitute a Termination Event.

  • Financial Covenant Event of Default has the meaning specified in Section 8.01(b).

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Benchmark Transition Event means the occurrence of one or more of the following events with respect to the then-current Benchmark:

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Financial Covenant Default has the meaning assigned to such term in Section 8.01(6).

  • Liquidity Provider Ratings Event Termination Date means the date established by the Tender and Paying Agent, acting upon instructions of the Fund pursuant to the Tender and Paying Agent Agreement, for termination of the VRDP Purchase Agreement upon the occurrence of a Liquidity Provider Ratings Event, which date shall be not less than 16 days nor more than 30 days following such Liquidity Provider Ratings Event.

  • Force Majeure Event means any event due to any cause beyond the reasonable control of the Party, including, without limitation, unavailability of any communication system, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war or acts of government.

  • Excused Outage means any disruption to or unavailability of Services caused by or due to (i) Scheduled Maintenance,

  • Additional Termination Event has the meaning specified in Section 5(b).

  • Potential Event of Default means any event which, with the giving of notice or the lapse of time or both, would constitute an Event of Default.