Service Management Requirements Sample Clauses

Service Management Requirements. 2.13.1 IDPs must indicate their timescales for delivery of the solution in the form of a set-up plan which should include:  The timescale involved in mobilising their resources in preparation for starting their delivery programme.  The timescale involved in being in the position to test their solution for integration with DWP systems and supply details of their testing environment. 2.13.2 IDPs must confirm their ability to meet the DWP testing and implementation timescales and provide high level plans to show how they will deliver to the following timescales as part of their response:  IDPs to commence development late August 2012 (assumed contract award early August 2012),  Development & Testing to be completed by October 2012 to enable Identity Assurance integration November 2012.  IDPs ready for production testing December 2012 to March 2013 to enable go live April 2013 (for UC Pathfinder11) and Universal Credit go live October 2013 2.13.3 IDPs will support the whole DWP and OGD development lifecycle, supporting service development, integration, test, deployment and maintenance. IDPs must confirm that they can provide:  A commitment to work collaboratively in the development of detailed design of the overall solution/service with DWP and Cabinet Office.  Detailed documentation relating to the interface technical specification, design, test and operational procedure by dates (to be agreed).  Contact points (role & named individuals) with the appropriate expertise and time allocated to support the various phases of the interface development, e.g. analysis, design, construction, testing, implementation, operational, maintenance and incident management.  Appropriate test data and test environment to support testing of all identified test conditions.  Ongoing service management and maintenance. 2.13.4 IDPs must carry out change control in accordance with those defined by either the DWP Information Technology Infrastructure Library (ITIL), or OGD equivalent based processes, in accordance with ITIL v3 methodology and industry best practice in service management. 2.13.5 IDPs must operate in ways that are consistent with the DWP ITIL-based reference documentation (where applicable, or if not aligned to ITIL v3), as per industry best practice on service operation. 2.13.6 In order to provide assurance that services are being performed in accordance with the Contract, IDPs must allow the DWP (and OGDs that may use the Framework) to perform checks upon any...
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Service Management Requirements. Service Management Requirements address the technical requirements for supporting the Quoter’s service management of the EaaS Service Offerings described in Section 4.3 of this document. The requirements identified in Table are separated into the following service areas: Operational Management, Disaster Recovery (DR) and Continuity of Operations (COOP), Data Management, Billing & Invoice Tracking and Utilization Monitoring. The Quoter shall use a modular, standards-based architecture in the design of their service Application Programming Interface. They shall identify key interfaces and define the system level (system-of- systems, system, subsystem, or component) at and above which these interfaces use various types of standards.
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Service Management Requirements. Contractor must consistently meet or exceed the following Service Level of Performance as described below.
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Related to Service Management Requirements

  • Agreement Requirements This agreement will be issued to cover the Janitorial Service requirements for all State Agencies and shall be accessible to any School District, Political Subdivision, or Volunteer Fire Company.

  • Equipment Requirements No Equipment is provided to Customer as part of this Service.

  • Service Requirements Grantee shall:

  • Project Requirements 1. Project must conform to regulations under 24 CFR Part 92, commonly known as the HOME Regulations.

  • Staffing Requirements Licensee will be in full compliance with the main studio staff requirements as specified by the FCC.

  • Credentialing Requirements Registry Operator, through the facilitation of the CZDA Provider, will request each user to provide it with information sufficient to correctly identify and locate the user. Such user information will include, without limitation, company name, contact name, address, telephone number, facsimile number, email address and IP address.

  • License Requirements The Hotel’s alcoholic beverage license requires that the Hotel shall: (i) request proper identification (photo ID) of any person of questionable age and refuse alcoholic beverage service if the person is either under age or proper identification cannot be produced, and (ii) refuse alcoholic beverage service to any person who, in the Hotel’s judgment, appears to be intoxicated; and (iii) instruct its personnel to avoid encouraging patrons to consume alcoholic beverages (commonly referred to as “over-pouring”).

  • Interface Requirements 2.4.5.1 The NID shall be equal to or better than all of the requirements for NIDs set forth in the applicable industry standard technical references.

  • Switching System Hierarchy and Trunking Requirements For purposes of routing ECI traffic to Verizon, the subtending arrangements between Verizon Tandem Switches and Verizon End Office Switches shall be the same as the Tandem/End Office subtending arrangements Verizon maintains for the routing of its own or other carriers’ traffic (i.e., traffic will be routed to the appropriate Verizon Tandem subtended by the terminating End Office serving the Verizon Customer). For purposes of routing Verizon traffic to ECI, the subtending arrangements between ECI Tandem Switches and ECI End Office Switches shall be the same as the Tandem/End Office subtending arrangements that ECI maintains for the routing of its own or other carriers’ traffic.

  • Software Requirements 7 Developer shall prepare the Project Schedule using Oracle’s Primavera P6.

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