SERVICE PERFORMANCE EVALUATION Sample Clauses

SERVICE PERFORMANCE EVALUATION. This section presents the performance standard necessary to ensure repeat business from TFC. 2.1.7.1. TSP performance data will be obtained from a variety of sources, including written complaints submitted by TFC’s Contract Administrator, TFC staff, agency/organization holding facility operating personnel, or consignee; reports obtained or formulated from TSP pickup records, history files, and finance payment records; serious incident reports; and other TSP performance information collected by or for the TFC Surplus Property Program. 2.1.7.2. Federal holding agencies and TFC will use the following information in evaluating a TSP’s performance: (i) ability to provide accessorial and special services; (ii) adherence in observing federal, state, local, and TFC and federal holding agency facility regulations; and (iii) unwarranted refusal of shipments or selective acceptance of shipments, which are prohibited by this Contract. 2.1.7.3. Noted deficiencies may result in a TSP report issued on the State of Texas vendor performing tracking system (VPTS). TSP has fourteen (14) calendar days to respond to any report. 2.1.7.4. A TSP’s performance may be reported for any of the following: (i) willful violation of the terms of the Contract or the rate quoted; (ii) persistent or willful failure to meet requested packing and pickup service; (iii) failure to meet required delivery dates; (iv) violation of DOT hazardous material regulations; (v) mishandling of freight, damages or missing transportation seals, improper loading, blocking, packing or bracing of property; (vi) improper routing of property; (vii) subjecting TFC shipments to unlawful seizure or detention through financial irresponsibility; (viii) operating without legal authority; (ix) failure to settle claims according to TFC regulations; and/or (x) repeated failure to comply with regulations of DOT, Surface Transportation Board, state, or local governments or other government agencies. 2.1.7.5. Below are actions of such importance that one violation could result in TSP being placed in suspension status. These actions include, but are not limited to: (i) willful violations of this Contract, other relevant quotes, or tariffs; (ii) financial irresponsibility that results in shipment awards under this contract being delayed, detained, or seized; (iii) failure to maintain proper insurance coverage; (iv) operating without legal authority; and (v) repeated non- performance.
Sample 1
SERVICE PERFORMANCE EVALUATION. A. Provider shall meet with the TPS Transportation Director monthly to evaluate service performance delivery from the prior month. Each Provider route will be evaluated on the following criteria: 1. On-Time – A vehicle that arrives late a stop more than five (5) minutes will receive a negative one (1) point; vehicle operating more than fifteen (15) minutes late will receive a negative two (2) points; and vehicle operating more than thirty (30) minutes late will receive a negative three (3) points. 2. Miss stops and failure operate the proper routing direction. 3. Complaints. 4. Responsiveness/Problem solving. B. TPS also has a transportation performance management process. The Provider will be required to participate. This will require the Provider to report on TPS provided templates the following information monthly: a. Safety Performance Data b. Driver Performance Data c. Maintenance Performance Data d. Fleet Performance Data e. Operating Performance Data f. Specialized Performance Data Data may be managed by a 3rd party and will be used in monthly vendor performance meetings
Sample 1

Related to SERVICE PERFORMANCE EVALUATION

  • Annual Performance Evaluation On either a fiscal year or calendar year basis, (consistently applied from year to year), the Bank shall conduct an annual evaluation of Executive’s performance. The annual performance evaluation proceedings shall be included in the minutes of the Board meeting that next follows such annual performance review.

  • Performance Evaluation The Department may conduct a performance evaluation of Contractor’s Services, including Contractor’s Subcontractors. Results of any evaluation may be made available to Contractor upon request.

  • Performance Evaluations The Contractor is subject to an annual performance evaluation to be conducted by NYCDOT pursuant to the PPB Rules.

  • Annual Performance Review The Employee’s performance of his duties under this Agreement shall be reviewed by the Board of Directors or a committee of the Board of Directors at least annually and finalized within thirty (30) days of the receipt of the annual audited financial statements. The Board of Directors or a committee of the Board of Directors shall additionally review the base salary, bonus and benefits provided to the Employee under this Agreement and may, in their discretion, adjust the same, as outlined in Addendum B of this Agreement, provided, however, that Employee’s annual base salary shall not be less than the base salary set forth in Section 4(A) hereof.

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.

  • SCHEDULE FOR PERFORMANCE REVIEWS 7.1 The performance of the Employee in relation to his performance agreement shall be reviewed for the following quarters with the understanding that the reviews in the first and the third quarter may be verbal if performance is satisfactory:

  • KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6. (b) If the Operator does not comply with the Operator Performance Level then the Access Holder must pay to QR Network the amount determined in accordance with Schedule 5 as part of the invoice issued by QR Network for Access Charges and other charges for the Billing Period immediately following QR Network becoming entitled to that amount. Where there is no next Billing Period, the Operator must pay such amount to QR Network within fourteen (14) days after receipt of a Tax Invoice from QR Network. (c) If QR Network does not comply with the QR Network Performance Level then QR Network will credit to the Access Holder the amount determined in accordance with Schedule 5 by way of a deduction from the invoice issued by QR Network for Access Charges and other charges for the Billing Period immediately following the Access Holder becoming entitled to that amount. Where there is no next Billing Period, QR Network must pay such amount to the Access Holder within fourteen (14) days after receipt of a Tax Invoice from the Access Holder. (d) The Parties must, if requested by either Party, meet to review the Performance Levels subject to such review not occurring within six (6) Months after the Commitment Date or any previous review of the Performance Levels. If either Party notifies the other that it considers that the Performance Levels are no longer appropriate, the Parties may agree on varied Performance Levels and any associated variations to the Agreement including the Base Access Charges and the Train Service Description. If the Parties are unable to agree to such variations, then the existing Performance Levels shall continue to apply unless varied by QR Network in accordance with the provisions of Clause 5.6(e). (e) In the event that the Access Holder and/or the Operator (i) does not comply in any material respect with the Train Service Description; and (ii) the Access Holder fails to demonstrate to the reasonable satisfaction of QR Network when requested to do so, that the Access Holder will consistently comply with the Train Service Description for the remainder of the Term then, following consultation with the Access Holder, QR Network will be entitled to: (iii) vary the Train Service Description to a level it reasonably expects to be achievable by the Access Holder for the remainder of the Term having regard to the extent of previous compliance with the Train Service Description (ignoring, for the purpose of assessing previous compliance, any non-compliance to the extent that the non-compliance was attributable to a Railway Operator (other than the Access Holder) or to QR Network); and (iv) vary the Agreement (including, without limitation, the Operator Performance Level and the Base Access Charges) to reflect the impact of the change in the Train Service Description. (f) The Access Holder shall be entitled to dispute any variation proposed by QR Network pursuant to Clause 5.6(e) and such dispute will be referred to an expert for resolution in accordance with Clause 17.3.

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

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