SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 5.1. The following is agreed in respect of the Services:
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to (i) architect, (ii) implement, (iii) support and (iv) maintain an Enterprise Management System for the Fund (‘Deliverables’).
4.2. The detailed specification of the Deliverables is more fully described in the Scope of Requirements contained in the Fund’s Request for Proposal annexed herein as Annexure B.
4.3. The Service Provider shall provide the Deliverables in accordance with the:
4.3.1. Scope of Requirements as set in Annexure B;
4.3.2. Service Provider’s Proposal annexed herein as Annexure C; and
4.3.3. Project Implementation Plan annexed herein as Annexure D.
4.4. The Fund and the Service Provider shall, within one (1) month of the Effective Date, meet and agree on the final Project Implementation Plan, which shall specify, inter alia, the following:
4.4.1. Detailed description of the Deliverables and milestones;
4.4.2. Timelines within which the Deliverables and milestones must be provided;
4.4.3. Billing milestones; and
4.4.4. Penalties.
4.5. The agreed final Project Implementation Plan must be signed by the authorised representative of both Parties whereafter it shall be deemed incorporated into this Service Provider Agreement and binding. To avoid doubt, the Fund’s authorised representative for the purposes of this clause shall be Chief Information Officer.
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to supply, install, configure, customize and licence the Enterprise Project Portfolio Management (EPPM) Solution.
4.2. The detailed specification of the Deliverables is more fully described in the Scope of Work contained in the Fund’s Request for Proposal.
4.3. The Fund and the Service Provider shall, within two (2) months of the Effective Date, meet and agree on the final Implementation Plan, which shall specify, inter alia, the following:
4.3.1. Timelines; and
4.3.2. Billing milestones.
4.4. The authorised representative of both Parties shall sign the agreed final Implementation Schedule whereafter the agreed Implementation Schedule shall be deemed incorporated into this Service Provider Agreement. To avoid doubt, the Fund’s authorised representative for the purposes of this clause shall be Chief Information Officer.
4.5. The Service Provider shall, after the completion of the implementation phase, provide maintenance and support for the period of three (3) years.
4.6. The Service Provider accepts the appointment on the terms and conditions set-out in this Service Provider Agreement.
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to provide rental of, 55 (fifty-five) Document Scanners (‘Equipment’) The Service Provider will in addition to the rental of the Equipment , supply, install, support and maintain the Equipment (collectively herein referred to as the ‘Deliverables’) at the Fund’s offices nationally.
4.2. In addition to the Deliverables above, the Parties agree that the Fund may require from time to time the rental, supply, installation, support and maintenance of additional Document Scanners (Additional Deliverables).
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to:
4.1.1. Supply HP servers and high speed storage device, backup and network switches;
4.1.2. Assemble;
4.1.3. Install;
4.1.4. Configure connectivity to storage and network; and
4.1.5. Provide HP P24 support for the period of three (3) years.
4.2. The detailed specifications of the Deliverables are more fully described in the specification contained in the Fund’s Request for Bid.
4.3. All infrastructure hardware must be delivered to the Fund’s Data Hosting Centre currently located in Midrand or whichever Data Hosting Centre of the Fund located in Gauteng.
4.4. The Fund and the Service Provider shall, during the project kick-off meeting, agree on the final Project Implementation Plan which shall , inter alia, include the following:
4.4.1. Project timelines; and
4.4.2. Billing milestones.
4.5. The authorised representative of both Parties shall sign the agreed final Project Implementation Plan whereafter the agreed Project Implementation Plan shall be deemed incorporated into this Service Provider Agreement. To avoid doubt, the Fund’s authorised representative for the purposes of this clause shall be Chief Information Officer.
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to provide Statutory Actuarial Services (Deliverables) for a period of five (5) years.
4.2. The Deliverables are more fully detailed in the Scope of Work contained in the Fund’s Request for Bid and Annexure B and shall include:
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to provide experienced and suitable qualified resource(s), as and when required, to provide bid administration services to assist the Fund’s Supply Chain Management department in the acquiring of goods and services (‘Deliverables’).
4.2. The detailed specification of the Deliverables is more fully described in the Scope of Requirements contained in the Fund’s Request for Bid annexed herein as Annexure B.
4.3. The Fund shall, as and when required, during the subsistence of this Service Provider Agreement issue a detailed written Scope of Work Order for the required Deliverable(s) and which shall include, but not limited to, the following:
4.3.1. Detailed description of the Deliverables to be provided and time frames;
4.3.2. Number of resources required;
4.3.3. Time frame within which the resource(s) must be provided to the Fund;
4.3.4. Duration;
4.3.5. Billing Milestone; and
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to erect Low Cost Infrastructure that is (i) speed humps, (ii) road signals, (iii) road signs, and (iv) guardrails etc. (‘Deliverables’) in the following province(s): 6
4.1.1. North West Province; and
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to provide Courier Services for the distribution and delivery of documents, files and/or parcels of varying sizes for the Fund’s offices regionally, nationally and internationally:
4.1.1. Head office;
4.1.2. Regional offices;
4.1.3. Satellite offices;
4.1.4. Customer and Hospital Service Centres; and
4.1.5. Various other destinations (‘Deliverables’).
4.2. The Service Provider shall provide the Deliverables in accordance with the Scope of Requirements as set in Annexure B and shall include, but not limited to, the following:
4.2.1. Same Day Delivery Service;
4.2.2. Weekend Delivery Services;
4.2.3. After-hours Delivery Service;
4.2.4. Overnight Express;
4.2.5. Special Delivery Services;
4.2.6. Outlying/Remote Area Delivery;
4.2.7. International Delivery Service; and
SERVICES, MATERIALS OR PRODUCTS SUPPLIED (DELIVERABLES. 4.1. The Fund appoints the Service Provider to provide Coaching Programme for the Fund’s General Managers (‘Deliverables’).
4.2. The detailed specification of the Deliverables is more fully described in the Scope of Work contained in the Fund’s Request for Proposal annexed herein as Annexure B.
4.3. The Service Provider shall provide the Deliverables in accordance with the:
4.3.1. Scope of Work as set in Annexure B;
4.3.2. Service Provider’s Proposal annexed herein as Annexure C; and
4.3.3. Project Implementation Plan annexed herein as Annexure E, which will be annexed once completed by the Parties in terms of the provisions of clause 4.4 below.
4.4. The Fund and the Service Provider shall, within one (1) month of the Effective Date, meet and agree on the final Project Implementation Plan, which shall specify, inter alia, the following:
4.4.1. Detailed description of the Deliverables;
4.4.2. Timelines within which the Deliverables must be provided;
4.4.3. Billing milestones; and
4.4.4. Penalties.
4.5. The agreed final Project Implementation Plan must be signed by the authorised representative of both Parties whereafter it shall be deemed incorporated into this Service Provider Agreement and binding. To avoid doubt, the Fund’s authorised representative for the purposes of this clause shall be the Chief Executive Officer.
4.6. The Service Provider shall employ sufficient staff to ensure the Deliverables are provided as required under this Agreement.
4.6.1. The Service Provider must employ sufficient staff to ensure that the Deliverables are provided at all times and in all respects according to the Fund’s Request for Proposal reference RAF/2019/……………….., and any subsequent project implementation plan.
4.6.2. The Service Provider must ensure that a sufficient reserve of staff is available to provide the Deliverables to the Fund during absences of any staff.
4.7. The Service Provider must employ for the purposes of this Service Provider Agreement only such persons as are careful, skilled and experienced in the duties required of them, and must ensure that every such person is properly and sufficiently trained and instructed.
4.8. Where a Scope of Work provides that Deliverables shall be undertaken by Key Personnel, the Service Provider shall undertake all reasonable steps to ensure that the Key Personnel shall remain engaged for the full period of the Deliverable. For the sake of clarity, Key Personnel shall be deemed to be those persons identified in a Scope ...
