Software Maintenance and Support Service Sample Clauses

Software Maintenance and Support Service. Subject to payment of the INITIAL FEES provided for under this Agreement, or ANNUAL RENEWAL FEES on the first and subsequent anniversaries of the COMMENCEMENT DATE, the LICENSEE shall be entitled to the provision of software maintenance and support services from REALIS in respect of the LICENSED SOFTWARE for one year following the COMMENCEMENT DATE and subsequent anniversaries thereof. The software maintenance and support service shall consist of:
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Software Maintenance and Support Service. 3.3.1. CGG and/or its Affiliates, to the extent permitted by applicable law, will provide the services specified in this Section 3.3 for the applicable Software. Customer will submit to CGG, via agreed methods, any problems it has with the performance of the Software. CGG will evaluate each problem and determine if it is a Defect or usage issue. 3.3.2. CGG and/or its Affiliates shall provide SMS through their support offices during their regular office hours, which are generally 9:00 a.m. to 5:00 p.m., Monday through Friday, excluding their national holidays or other holidays, in accordance with local custom in the country where the support office is located. 3.3.3. The initial SMS term shall commence on the effective date of the Agreement and remain in effect for one (1) year or the term of the license, whichever occurs first. Thereafter, the SMS term shall renew automatically for one (1) year periods for the length of the applicable license term, unless terminated by Customer as of the anniversary date of the SMS term (“Renewal Date”) by providing CGG not less than thirty (30) days prior written notice prior to the Renewal Date, provided that: (a) Customer timely pays the applicable fees; (b) CGG continues to offer SMS service to its customers generally for the Software, and (c) Customer remains in compliance with its obligations hereunder. 3.3.4. CGG may increase its annual SMS fee for subsequent SMS terms, but the amount of each such increased SMS fee shall not exceed the greater of (a) one hundred ten percent (110%) of the immediately preceding SMS fee, or (b) eighteen percent (18%) of the then-current applicable list price of the Software. Failure to make timely payment of any SMS fee shall not constitute a waiver by CGG of such fee, the obligation to make such payment, or a valid termination of SMS. CGG reserves the right to refuse to provide SMS while any accrued SMS fees remain unpaid. 3.3.5. So long as Customer has paid for SMS, CGG will remedy Defects by using reasonable efforts to (i) provide a bug fix, patch or workaround procedure, and/or (ii) incorporate a permanent Defect correction in the next Upgrade or Release of the Software. 3.3.6. So long as Customer has paid for SMS, CGG shall either send or make available for download, at its discretion, one copy of each Upgrade or Release. However, new products or modules which add significant functionality to the Software other than as part of a new Release are not included without charge and will...
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Software Maintenance and Support Service. Party B agrees to provide software maintenance and support services to Party A in accordance with Appendix 5 within the term of this Contract. Unless otherwise agreed in writing, Party B shall be responsible for providing related maintenance and support services to all final users related to this Software if Party A uses this Software for commercial sales according to laws and this Contract. If the term of maintenance and supports service expires and Party A continues to hire Party B to provide the above services, both parties shall sign the supplementary maintenance and support contract according to Appendixes.
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Software Maintenance and Support Service 
Sample 1

Related to Software Maintenance and Support Service

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • Maintenance and Support For so long as you timely pay your SaaS Fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Use; Maintenance Borrower shall keep and maintain all items of equipment and other similar types of personal property that form any significant portion or portions of the Collateral in good operating condition and repair and shall make all necessary replacements thereof and renewals thereto so that the value and operating efficiency thereof shall at all times be maintained and preserved. Borrower shall not permit any such material item of Collateral to become a fixture to real estate or an accession to other personal property, without the prior written consent of Lender. Borrower shall not permit any such material item of Collateral to be operated or maintained in violation of any applicable law, statute, rule or regulation. With respect to items of leased equipment (to the extent Lender has any security interest in any residual Borrower’s interest in such equipment under the lease), Borrower shall keep, maintain, repair, replace and operate such leased equipment in accordance with the terms of the applicable lease.

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