Software Maintenance Service. 3.1. Beyond the regulations on quality and deficiency in Section 5, S•PACT offers Software Maintenance Service specified hereunder.
Software Maintenance Service. 3.1. S•PACT does not provide Software Maintenance Service for trial versions of the Contract Software.
Software Maintenance Service. During any paid Software Maintenance Service term, if applicable, AFRY shall provide Software Maintenance Service for the licensed Programs which consists of: delivering subsequent releases of the Programs, if any, that are not charged for separately; exerting reasonable efforts to both (a) provide, within a reasonable time, workarounds for any material programming errors in the current release of the Programs that are directly attributable to AFRY, and (b) correct such errors in the next available release, provided Licensee provides AFRY with sufficient information to identify the errors. During this same paid Software Maintenance Service term, Licensee shall also be entitled to receive technical support for the current release. Technical support means assistance by telephone, fax, and electronic mail with the installation and/or use of the then-current release of the licensed Programs, including all available bug fixes and patches, and their interaction with supported hardware and operating systems ("Platforms"). AFRY reserves the option to discontinue, in whole or in part, and at any time, offering Software Maintenance Service and/or technical support for any Program or Platform.
Software Maintenance Service. During mutually agreed Maintenance Service periods, SPEEDGOAT shall provide service for the SPEEDGOAT Software as permitted by Swiss law: delivering subsequent releases of the software, if any; exerting reasonable efforts to both (a) provide, within a reasonable time, workarounds for any material programming errors in the current release of the SPEEDGOAT Software that are directly attributable to SPEEDGOAT, and (b) correct such errors in the next available release, provided you provide SPEEDGOAT with sufficient information to identify the errors (Maintenance Service). During this same paid Maintenance Service term, you shall also be entitled to receive technical support by phone and e- mail for the current release of the SPEEDGOAT Software. SPEEDGOAT has no obligation to provide Maintenance Service to you after the Initial Maintenance Period unless it is purchased by you in accordance with the agreement and as permitted by Swiss law.
Software Maintenance Service. Unless otherwise agreed by Supplier in writing, maintenance Service for Software shall only be available for (a) the version/generic that is current at the time that such Service is ordered, (b) the immediately preceding version/generic, and (c) a version/generic for which the term of warranty is still in effect. Ordering Company will be notified in writing six (6) months in advance of maintenance Service discontinuance for version/generics prior to the preceding version/generic.
Software Maintenance Service. 65 9.20 Notification of Discontinued Availability of Software..... 65 ARTICLE X -- ENGINEERING, INSTALLATION, MAINTENANCE AND OTHER MISCELLANEOUS SERVICES... 66 10.1 General............................................. 66 10.2 Warranty of Services Other Than Maintenance Services........................66
Software Maintenance Service. 7.1 Software maintenance and service will be provided for the fee set forth in Addendum A.
Software Maintenance Service. During any Software Maintenance Service term, Oxford Engineering and Software shall provide its customary Software Maintenance Service for the Programs. Software Maintenance Service consists of: delivering subsequent releases of the Programs, if any, that are not charged for separately; exerting reasonable efforts to both, a provide, within a reasonable time, workarounds for any material program- ming errors in the current release of the Programs that are directly at- tributable to Oxford Engineering and Software, and b correct such errors in subsequent releases, provided Licensee gives Oxford Engineering and Software sufficient information to identify the errors; and technical support for the current release. Technical support means assis- tance by telephone, web, and e-mail with the installation and/or use of the then-current release of the licensed Programs, including all available bug fixes and patches, and their interaction with supported hardware and operating systems (”Platforms”). Software Maintenance Service may in- clude additional administrative support services for the licensed Programs and Access to certain online features and services that may be made avail- able by Oxford Engineering and Software from time to time. Levels of support and services available may vary by License Offering. If Licensee’s Software Maintenance Service expires, Licensee must pay applicable fees to resume lapsed Software Maintenance Service. Oxford Engineering and Software reserves the option to discontinue, in whole or in part, and at any time, offering Software Maintenance Service and/or technical support for any Program, feature of a Program, or Platform or to refuse to provide Software Maintenance Service to a Licensee whom it reasonably believes is in breach of this Agreement.
Software Maintenance Service. During the Subscription License Term Licensor shall provide the Customer the following software maintenance service which is at no extra charge other than the Subscription Fees: • reasonable assistance in attempting to correct or bypass material defects or errors in the Software in order that the Software operates substantially in accordance with its related documentation, • hotline technical support during the Licensor’s normal business hours, and • periodic updates to the Software that the Licensor generally makes available to its customers and specified by the Licensor to be part of software maintenance service. Maintenance service shall not include installation, educational, customisation, consulting and other services which may be provided, if requested by the Customer, under the Section entitled “Additional Fees and Services”. Subscription Fees do not include expenses associated with travel outside of the greater Toronto area in order to provide software maintenance service, and any such expenses including telecommunication expenses shall be borne by the Customer. The Customer shall also pay the Licensor’s prevailing consulting rates if the particular problem reported by the Customer proves in fact to be hardware, operating system or other problem not attributable to the Software.
Software Maintenance Service. If Licensee is current in the payment of all license and maintenance fees, Compuware will maintain unaltered Software in an operable condition and in substantial accordance with the specifications set forth in the user manuals. Compuware will also make available to Licensee any generally incorporated improvements and enhancements to the Software which are not designated as options. Software maintenance service will be provided at no additional charge for the period specified, if any, on the Product Schedule(s). Licensee may continue Software maintenance services on an annual basis by paying in advance the Software maintenance fees then in effect. Compuware will use its best efforts to make any correction, replacement or other service after Licensee has identified an error and notified Compuware in accordance with the reporting procedures outlined in the user manuals. If a malfunction corrected by Compuware was attributable to Licensee, Licensee agrees to pay Compuware the fair market value of the services Compuware provided in making the change or correction. Unless Licensee provides written notice to Compuware at least sixty (60) days prior to the renewal period to discontinue Software maintenance service, such Software maintenance will be renewed.
