Standard Service. If on the WSA Form, the Customer has selected a “Standard” option, the Company shall: (i) receive the Customer’s Wine free of charge; (ii) document the number of boxes received and the shipper; and (iii) provide the Customer access to the Company’s lounge (as described in Section 5 of this Agreement), consolidated shipping or Domaine PickUp services (as described in Section 8 of this Agreement), local wine store pick-up, and such other services as are provided for in this Agreement or otherwise provided by the Company in its discretion. The Customer shall be responsible for moving all bottles of its wine from the Company’s general storage locker to Customer’s storage locker (as described in Section 2(c) of this Agreement) and for storage and removal of its wine thereafter.
Standard Service. The following standard architectural services shall be provided by the architectural professional: Architectural professional Principal consultant Principal agent Full service
Standard Service. Hours Those hours during which the AAPT Customer Service Desk is staffed and infrastructure monitoring systems are operational and alarm surveillance occurs. 24 hours a day, 7 days a week, 52 weeks a year.
Standard Service. A faculty member fulfills standard service expectations by meeting the requirements for a meritorious service rating or the equivalent.
Standard Service. Standard service has as a prerequisite minimum the availability of two fiber-optic paths operational between locations. It is designed with extensive redundancy built-in for high availability performance. The following table indicates the design criteria and guaranteed operational performance; please see Schedule 2 for details of the service level agreements. -------------------------------------------------------------------------------- Characteristic Standard -------------------------------------------------------------------------------- Availability Target: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Guarantee: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Restoration mechanism Operator re-routing (fiber outage) Diversity Multiple routes between HER POPs Guaranteed SLA Yes --------------------------------------------------------------------------------
Standard Service. The RDN service includes:
1. Installation of openBIS on infrastructure provided by IT Services of ETH Zurich.
2. Regular upgrades of openBIS and OS.
3. Storage of data on the Network Attached Storage (NAS) provided by IT Services of ETH Zurich (xxxxx://xxx.xxxx.xx/services/de/it-services/katalog/xxxxxxxx/nas.html).
4. Incremental backup of the PostgreSQL database with 3 weeks retention period. The backup is stored on the NAS, which provides daily snapshotting with 6 days retention and data back up to tape with a retention time of 90 days.
5. Set up of data archiving to the Long Term Storage (LTS) provided by IT Services of ETH Zurich (xxxxx://xxxx.xx/services/en/it-services/catalogue/storage/lts.html), upon request.
6. Set up, maintenance and regular upgrades of an additional JupyterHub server for analysis of data stored in openBIS with Jupyter notebooks, upon request.
7. Consulting for data modelling in openBIS and initial customization of the system (up to 5 working days).
8. Initial training (up to 1 working day).
9. Continuous user support. The customer has the possibility to request a test period of 3 months via the IT service desk. At the end of the test period, the customer needs to notify IT Services of ETH Zurich via the service desk of their intention to continue or not using the service. A reminder will be sent to the customer 1 month before the end of the test period. At the end of the test period, the test openBIS instance will be:
1. dismissed, if the customer does not wish to continue using the service or fails to notify IT Services of ETH Zurich of their intention to continue or not using the service.
2. turned into a productive instance, if the customer wishes to continue using the service.
Standard Service. A Satellite Service delivered, maintained and/or operated by Viva Networks and its sub-contractors and suppliers.
Standard Service. Buyer agrees to schedule, and Seller agrees to provide, three
Standard Service. Büro Aktiv is obligated to provide to the customer the agreed-upon number and kind of fully equipped office spaces or workplaces as designated in the Agreement. The provided spaces and workplaces may vary. The customer max demand certain spaces and workplaces, but Büro Aktiv does not guarantee availability and is entitled to provide comparable spaces and workplaces instead.
Standard Service. During the Term, Contractor shall perform the Standard Service, which is speci- fied in Appendix 1 ("Standard Services"). The Standard Service consists of the following elements:
(a) Scheduled service.
(b) Remote monitoring and failure response.
(c) Remote control via third party SCADA.
