Support Services and Service Levels Sample Clauses

Support Services and Service Levels. 4.1 We shall provide the Cloud Services in accordance with the Service Level Agreement. 4.2 We provide Support Services as part of the Cloud Service and these Support Services are described in the Support Services Description, which forms part of the Agreement. Where Online Training Cloud is specified within the Order, the Support Services provided for the Online Training Cloud are described in its respective Documentation.

Support Services and Service Levels. Xpress will provide technical support services, including telephone, email (seven days a week), or other technology support implemented by Xpress, from 7:00 am to 6:00 pm (MST or MDT) for customers within the continental United States. The maximum response time for service shall not exceed 5:00 pm (Customer local time) of the next business day following the request for service by Customer. This support will be limited to the actual use of the Xpress internet payment system.

Support Services and Service Levels. Nexthink shall provide support for the Services in accordance with its then current Support Services Addendum and shall provide the Cloud Services shall additionally be provided in accordance with its then current Service Level Addendum. The Support Services Addendum and the Service Level Addendum form part of the Services Addendum published on the Nexthink Site. Customer shall benefit from the latest available version of this Services Addendum, but only to the extent such newer version has any stronger commitments from Nexthink towards Customer.

Support Services and Service Levels. Supplier shall provide the Subscription Services in accordance with the SLA which forms part of the Agreement.

Support Services and Service Levels. Supplier shall provide support for the Services in accordance with the Support Services Addendum provided to the Buyer as part of the Supplier's Application and shall provide the Cloud Services shall additionally be provided in accordance with the Service Level Addendum provided to the Buyer as part of the Supplier's Application. The Support Services Addendum and the Service Level Addendum form part of the Services Addendum published on the Supplier Site. Buyer shall benefit from the latest available version of this Services Addendum, but only to the extent such newer version has any stronger commitments from Supplier towards Buyer.

Support Services and Service Levels. Subject to the terms and conditions of the Agreement, XXXX.xxx will provide applicable Support Services to Authorized Users, as specified in an Order Form. During the Subscription Term. Details about XXXX.xxx’s service level commitment are set forth in the Service Level Agreement at xxxxx://xxx.xxxx.xxx/hubfs/legal/SLA.pdf.

Support Services and Service Levels. − Alocura shall provide the Rostrata Software in accordance with the Service Level Agreement, as detailed in Annex C including the Rostrata App for mobile devices. − Where the Order Form, includes Support Services as part of Rostrata, including but not limited to Client On-boarding and Helpdesk, these Support Services are described in the Support Services Description, which forms part of the Agreement. − Where We are providing Services to You the following shall apply in respect of block bookings: . Except where a date has already been agreed in the Quote Form, delivery of service days pursuant to a block booking is subject to reasonable advance notice of days to be agreed between the parties; and . Where a block booking for a number of days Services is made, such days must be utilised within 12 months of the date of the relevant purchase order, any days not utilised may not be carried forward and will be lost. . Pursuant to Clause 6.3, We will attempt to accommodate rescheduling of Services at Your request. However if You cancel Services within: . six to ten working days of the booked date for delivery, You will be liable to pay 50% of the relevant charges in full; or . five working days or less of the booked date for delivery, You will be liable to pay the relevant charges in full. . The parties may request a change in the Services in writing, whereupon, acting in good faith, both parties will discuss a change of Services and, if possible, We will respond with a order form for the revised Services, which You may formally accept, acting reasonably and without undue delay. The amended order form will state the effect on charges, delivery and other aspects of Services. Upon acceptance by the customer the revised order form will become a new Agreement.

Support Services and Service Levels. Subject to the terms and conditions of the Agreement and as further specified in an Order Form, WorldAPP will provide applicable Support Services to Authorized Users, as specified in an Order Form. During the Subscription Term, the Services will meet the service level specified in the “Service Level Agreement” according to the terms set forth on xxxxx://xxxx.xxx/sla.

Support Services and Service Levels. This Exhibit describes the software support services that SFDC will provide during and following the Initial Phase and the service levels that SFDC will meet during only the Initial Phase.

Support Services and Service Levels. Supplier shall provide support for the Services in accordance with the Support Services Addendum provided to the Buyer as part of the Supplier's Application and shall provide the Cloud Services shall additionally be provided in accordance with the Service Level Addendum provided to the Buyer as part of the Supplier's Application. The Support Services Addendum and the Service Level Addendum form part of the Services Addendum published on the Supplier Site. Buyer shall benefit from the latest available version of this Services Addendum, but only to the extent such newer version has any stronger commitments from Supplier towards Buyer. The Parties acknowledge that the Supplier's ability to offer the Services on the terms of the Call-Off Contract (including the Price List) is based on the Service Level Standards set out in the Services Addendum and not any Performance Indicators requested by the Buyer. Any request for Performance Indicators will be subject to the agreement of the Parties and, if such agreement is reached, may result in additional charges.