Support Services and Updates. (a) The provisions of this Paragraph 7(a) apply particularly to Activated Software not licensed as a Subscription License. For Activated Software Licensor will provide Licensee with all Software Maintenance made available by Licensor for the Software during the period of time for which Licensee has purchased and paid for Software Maintenance. Initially, Licensor will provide Licensee Software Maintenance through the expiration date of the Security Device first provided by Licensor to enable functionality of the Activated Software. Subject to the provisions of Paragraph 4, Licensee’s right to receive Software Maintenance can be extended for succeeding periods of time upon payment of then applicable Maintenance Fees. If Licensee allows Software Maintenance to lapse, Licensor may, but need not, reinstate and continue Software Maintenance upon Licensee’s payment of any and all Maintenance Fees for the period or periods of time during which Software Maintenance lapsed, plus a reinstatement fee.
Support Services and Updates. Assure Disability will provide, at no additional costs, (i) toll-free telephone support on an as-needed basis between 9:00 AM and 5:00 PM local time within the continental United States, (ii) standard updates to the Services and Software that are made generally available by Assure Disability to similarly situated customers during the Initial Subscription Term and any applicable Renewal Term. In accordance with applicable Law and the terms of this Agreement, Assure Disability reserves the right to (a) modify its support services and charge you for standard support and (b) charge you for any updates to the Services or for any premium features or functionality.
Support Services and Updates. 5.1. Support Services. Bitrix24 provides support to the users in accordance with the procedures set forth in xxxxx://xxxxxxxx.xxxxxx00.xxx/ticket.php.
Support Services and Updates. 3.1 NC Squared, and/or its UK Affiliate, will make available to the Licensee an email-based helpdesk facility for the purposes of: (a) assisting the Licensee with the configuration of the Software and the integration of the Software with the Salesforce Platform; (b) assisting the Licensee with the proper use of the Software; and/or (c) determining the causes of errors and fixing errors in the Software. NC Squared shall use reasonable endeavours to respond to issues raised through the helpdesk within 16 Working Hours.
Support Services and Updates. XXXX will provide Support Services to the extent such services are provided for in the applicable Transaction Document and subject to XXXX’s Product Support Program as defined in Exhibit A (“SSA”) and which may be modified from time to time. To the extent the Transaction Document fails to set forth such period, the Support Services Period shall be 12 months from date of Transaction Document. Other than as set forth in the SSA (to the extent it applies), or, if applicable, any separate statement of work accepted by You, XXXX has no obligation to provide support, maintenance, upgrades, modifications, or new releases of the Software. Updates to the Software shall be made available during the Support Service Period. Support Services are provided for the current and one previous long-term-support release of the Software and any of its derivatives and do not extend to third-party software, hardware, clouds, or other end points connected to the Software. XXXX makes no representation or warranty that all support problems or tickets raised will be fixed unless such tickets relate to the workings of the EMMA software itself. In addition, as part of the Support Services, XXXX shall periodically make available bug lists, planned feature lists, and other supplemental materials.
Support Services and Updates. 5.1 As part of the support services four types of Updates may be made available including Vulnerability Updates, Product Updates, IP Updates and Bug Fix Updates.
Support Services and Updates. Crave will provide, at no additional costs, (i) standard support as set forth in our then-current Documentation, and (ii) standard updates to the Services and Software that are made generally available by Crave to similarly situated customers in the same geographic region during the Term. In accordance with applicable Law and the terms of this Agreement, Crave reserves the right to (a) modify its standard support and charge you for standard support and (b) charge you for any updates to the Services or for any premium features or functionality.
Support Services and Updates. DEFACTO will make available to the Licensee an email-based helpdesk facility for the purposes of: (a) assisting the Licensee with the configuration of the Software and the integration of the Software with the Salesforce Platform; (b) assisting the Licensee with the proper use of the Software; and/or (c) determining the causes of errors and fixing errors in the Software. DEFACTO shall use reasonable endeavours to respond to issues raised through the helpdesk within 16 Working Hours. DEFACTO shall have no obligation to provide support in respect of any fault or error caused by the improper use of the Software or the use of the Software otherwise than in accordance with the Documentation.
Support Services and Updates. During the Term, Prime Image will provide to Customer, at no additional charge, support services for the Time Tailor as set forth in this Section 5. Prime Image shall provide to Customer, from 9:00 a.m. to 5:00 p.m. EST Monday through Friday, excluding Prime Image holidays, (“Normal Business Hours”), telephone assistance regarding Customer’s proper and authorized use of the Time Tailor. Prime Image shall provide to Customer, during Prime Image’s Normal Business Hours, commercially reasonable efforts in solving Errors reported by Customer. An “Error” means failures of the Time Tailor to perform in accordance with the operating manual. Customer shall provide to Prime Image reasonably detailed documentation and explanation, together with underlying data, to substantiate any Error and to assist Prime Image in its efforts to diagnose, reproduce and correct the Error. These support services shall be provided by Prime Image at Customer location(s) if and when Prime Image and Customer agree that on- site services are necessary to diagnose or resolve the problem. Prime Image will provide free updates to Customer for the Time Tailor Model specified in this Agreement during the License Term. Prime Image shall provide, and Customer shall promptly install any modifications, revisions and updates to the Time Tailor, which Prime Image, in its sole discretion, incorporates into the Time Tailor. At Customer’s reasonable request and subject to the availability of Prime Image’s personnel, Prime Image may, in its sole discretion, provide additional installation services, training, consulting services, custom modification programming, and support services relating to custom modifications in accordance with separate terms agreed to by the parties. In the event that remote support is provided by Prime Image, Customer agrees to provide access to Customer systems and related assistance as Prime Image or its agents may require, and to implement all appropriate backup procedures with respect to its data and systems prior to providing such access. Prime Image expressly disclaims all liability for the recovery of Customer data. If an Error persists, Prime Image, in its sole discretion, may replace the Time Tailor at its own expense.
Support Services and Updates. EMMA will provide Support Services to the extent such services are provided for in the applicable Transaction Document and subject to EMMA’s Product Support Program as defined in Exhibit A (“SSA”) and which may be modified from time to time. To the extent the Transaction Document fails to set forth such period, the Support Services Period shall be 12 months from date of Transaction Document. Other than as set forth in the SSA (to the extent it applies), or, if applicable, any separate statement of work accepted by You, EMMA has no obligation to provide support, maintenance, upgrades, modifications, or new releases of the Software. Updates to the Software shall be made available during the Support Service Period. Support Services are provided for the current and one previous long-term-support release of the Software and any of its derivatives and do not extend to third-party software, hardware, clouds, or other end points connected to the Software. EMMA makes no representation or warranty that all support problems or tickets raised will be fixed unless such tickets relate to the workings of the EMMA software itself. In addition, as part of the Support Services, EMMA shall periodically make available bug lists, planned feature lists, and other supplemental materials.
