Support Services and Updates. (a) The provisions of this Paragraph 7(a) apply particularly to Activated Software not licensed as a Subscription License. For Activated Software Licensor will provide Licensee with all Software Maintenance made available by Licensor for the Software during the period of time for which Licensee has purchased and paid for Software Maintenance. Initially, Licensor will provide Licensee Software Maintenance through the expiration date of the Security Device first provided by Licensor to enable functionality of the Activated Software. Subject to the provisions of Paragraph 4, Licensee’s right to receive Software Maintenance can be extended for succeeding periods of time upon payment of then applicable Maintenance Fees. If Licensee allows Software Maintenance to lapse, Licensor may, but need not, reinstate and continue Software Maintenance upon Licensee’s payment of any and all Maintenance Fees for the period or periods of time during which Software Maintenance lapsed, plus a reinstatement fee.
(b) Activated Software licensed under a Subscription License includes Software Maintenance during the term set out in Paragraph 4(b).
(c) As part of Software Maintenance purchased by Licensee, Licensor or its designee shall provide support services to attempt to correct any error, malfunction or defect in the Activated Software's functionality or provide an alternative process, provided that Licensee gives Licensor or its designee, as the case may be, prompt notice of the problem and sufficient information to either diagnose or recreate such problems. Licensee acknowledges that the Licensed Software is complex and may not be error free and that all errors, if any, may not be correctable or avoidable.
(d) Any updates received as part of the Software Maintenance become integrated in the Licensed Product and are treated as such for the purpose of this Agreement.
Support Services and Updates. Assure Disability will provide, at no additional costs, (i) toll-free telephone support on an as-needed basis between 9:00 AM and 5:00 PM local time within the continental United States, (ii) standard updates to the Services and Software that are made generally available by Assure Disability to similarly situated customers during the Initial Subscription Term and any applicable Renewal Term. In accordance with applicable Law and the terms of this Agreement, Assure Disability reserves the right to (a) modify its support services and charge you for standard support and (b) charge you for any updates to the Services or for any premium features or functionality.
Support Services and Updates. (a) Support Services. Support Services are available at: Email: xxxxxxxxxxxxxxx@xxxxxx.xxx, Monday to Friday 8:00AM to 5:00PM EST. Customer consents to the recording of calls for quality assurance and training.
Support Services and Updates. 5.1. Support Services. Bitrix24 provides support to the users in accordance with the procedures set forth in xxxxx://xxxxxxxx.xxxxxx00.xxx/ticket.php.
Support Services and Updates. Zoom will provide, at no additional costs, (i) standard support as set forth in our then-current Documentation (see Zoom Help Center), and (ii) standard updates to the Services and Software that are made generally available by Zoom to similarly situated customers in the same geographic region during the Initial Subscription Term or any applicable Renewal Term. In accordance with applicable Law and the terms of this Agreement, Zoom reserves the right to (a) modify its standard support and charge you for standard support and (b) charge you for any updates to the Services or for any premium features or functionality.
Support Services and Updates. XXXX will provide Support Services to the extent such services are provided for in the applicable Transaction Document and subject to XXXX’s Product Support Program as defined in Exhibit A (“SSA”) and which may be modified from time to time. To the extent the Transaction Document fails to set forth such period, the Support Services Period shall be 12 months from date of Transaction Document. Other than as set forth in the SSA (to the extent it applies), or, if applicable, any separate statement of work accepted by You, XXXX has no obligation to provide support, maintenance, upgrades, modifications, or new releases of the Software. Updates to the Software shall be made available during the Support Service Period. Support Services are provided for the current and one previous long-term-support release of the Software and any of its derivatives and do not extend to third-party software, hardware, clouds, or other end points connected to the Software. XXXX makes no representation or warranty that all support problems or tickets raised will be fixed unless such tickets relate to the workings of the EMMA software itself. In addition, as part of the Support Services, XXXX shall periodically make available bug lists, planned feature lists, and other supplemental materials.
Support Services and Updates. 3.1 NC Squared will make available to the Licensee an email-based helpdesk facility for the purposes of: (a) assisting the Licensee with the configuration of the Software and the integration of the Software with the Salesforce Platform; (b) assisting the Licensee with the proper use of the Software; and/or (c) determining the causes of errors and fixing errors in the Software. NC Squared shall use reasonable endeavours to respond to issues raised through the helpdesk within 16 Working Hours.
3.2 NC Squared shall have no obligation to provide support in respect of any fault or error caused by the improper use of the Software or the use of the Software otherwise than in accordance with the Documentation.
3.3 If the Licensee purchases a premium support package from NC Squared, then: (a) the helpdesk referred to in clause 3.1 shall be accessible via email and telephone;
Support Services and Updates. 3.1 NC Squared, and/or its UK Affiliate, will make available to the Licensee an email-based helpdesk facility for the purposes of: (a) assisting the Licensee with the configuration of the Software and the integration of the Software with the Salesforce Platform; (b) assisting the Licensee with the proper use of the Software; and/or (c) determining the causes of errors and fixing errors in the Software. NC Squared shall use reasonable endeavours to respond to issues raised through the helpdesk within 16 Working Hours.
3.2 NC Squared shall have no obligation to provide support in respect of any fault or error caused by the improper or unlicensed use of the Software or the use of the Software otherwise than in accordance with the Documentation.
3.3 If the Licensee purchases a premium support package from NC Squared, then: (a) the helpdesk referred to in clause 3.1 shall be accessible via email and telephone;
Support Services and Updates. 5.1 As part of the support services four types of Updates may be made available including Vulnerability Updates, Product Updates, IP Updates and Bug Fix Updates.
5.2 Semafone agrees to provide the End User with support services via remote access for the Software in the event that any IP Update, Product Update, Vulnerability Updates or Bug Fix Updates need to be implemented. The End User shall ensure that Semafone has remote access rights to conduct any update work. Subject to clause 5.3, all IP Updates, Vulnerability Updates and Bug Fix Updates and Product Updates are included in the support services fee paid by the End User.
5.3 The implementation of Product Updates is not included in the support services fee and will be charged at the applicable rate.
Support Services and Updates. Crave will provide, at no additional costs, (i) standard support as set forth in our then-current Documentation, and (ii) standard updates to the Services and Software that are made generally available by Crave to similarly situated customers in the same geographic region during the Term. In accordance with applicable Law and the terms of this Agreement, Crave reserves the right to (a) modify its standard support and charge you for standard support and (b) charge you for any updates to the Services or for any premium features or functionality.
