TELEPHONE AVAILABILITY. A. The Licensee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Town and/or residents regarding Cable Service. Licensee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. Licensee representatives shall identify themselves by name when answering this number.
B. The Licensee’s telephone numbers shall be listed, with appropriate description (e.g. administration, customer service, billing, repair, etc.), in the directory published by the local telephone company or companies serving the Service Area, beginning with the next publication cycle after acceptance of this License by the Licensee.
C. Licensee may use an Automated Response Unit (“ARU”) or a Voice Response Unit (“VRU”) to distribute calls. If a foreign language routing option is provided, and the Subscriber does not enter an option, the menu will default to the first tier menu of English options. After the first tier menu (not including a foreign language rollout) has run through three times, if customers do not select any option, the ARU or VRU shall forward the call to a queue for a live representative. The Licensee may reasonably substitute this requirement with another method of handling calls from customers who do not have touch-tone telephones.
D. Under Normal Operating Conditions, calls received by the Licensee shall be answered within thirty (30) seconds. The Licensee shall meet this standard for ninety percent (90%) of the calls it receives at all call centers receiving calls from Subscribers, as measured on a cumulative quarterly calendar basis. Measurement of this standard shall include all calls received by the Licensee at all call centers receiving calls from Subscribers, whether they are answered by a live representative, by an automated attendant, or abandoned after 30 seconds of call waiting.
E. Under Normal Operating Conditions, callers to the Licensee shall receive a busy signal no more than three (3%) percent of the time during any calendar quarter.
F. Upon request from the Town, but in no event more than once a quarter thirty (30) days following the end of each quarter, the Licensee shall report to the Town the following for all call centers receiving calls from Subscribers except for temporary telephone numbers set...
TELEPHONE AVAILABILITY. Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. Franchisee representatives shall identify themselves by name when answering this number.
TELEPHONE AVAILABILITY. A telephone shall be made available to employees for school business and emergency use.
TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll-free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day.
(b) Under Normal Operating Conditions and during Normal Business Hours, telephone answering time by a Subscriber representative, including wait time, shall not exceed thirty (30) seconds after the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time.
(c) Comcast will not be required to perform surveys to measure compliance with the telephone answering standards above unless a historical record of Complaints indicates a clear failure to comply. If the Township determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast in accordance with Sections 4.5 and/or 5.7(a), that there is a clear failure to comply with the telephone answering requirements above, the Township shall notify Comcast in writing that it must measure its compliance with these requirements for the next three months and report to the Township the results of such monthly average measurements.
TELEPHONE AVAILABILITY. (i) The Grantee shall maintain a local, toll-free or collect call telephone access line which will be available to its Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives of the Grantee will be available to respond to customer telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system, including an answering machine. Inquiries received after Normal Business Hours must be responded to by a trained representative of the Grantee on the next business day.
(ii) Under Normal Operating Conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety (90) percent of the time under Normal Operating Conditions, measured on a quarterly basis.
(iii) The Grantee shall not be required to acquire equipment or perform surveys to measure compliance with the telephone answering standards above unless an historical record of complaints indicates a clear failure to comply.
(iv) Under Normal Operating Conditions, the customer will receive a busy signal less than three (3) percent of the time.
TELEPHONE AVAILABILITY. If you need to contact me between sessions, please leave a message on my voicemail. I am often not immediately available; however, I will make every effort to return your call within 24 hours. If you are wanting to notify me of a scheduling change, please call and leave a voice message. I will not have phone sessions for any reason. If you need to discuss anything over the phone between sessions, I will prorate your fee with anything lasting over 20 minutes. If a true emergency situation arises, please call 911, go to the nearest emergency room, or call the Crisis Hotline at 1-800-758-3344 or the Suicide Prevention Lifeline at 0-000-000-0000. I typically carry my phone with me from 8am to 8pm Monday through Friday. From 8pm on Friday until 8am on Monday, I typically do not carry my phone and may not respond to messages or phone calls until Monday morning.
TELEPHONE AVAILABILITY. The resident agrees to pay the stated fee for services and accommodation by the tenth of each month. In the event that Xxxxxx Care Services should increase fees, a 60-day written notice prior to any increase will be given to the resident and/or legal guardian. Xxxxxx Care Services may terminate the Agreement prior to the expiration of its terms, upon a 30-day written notice to the resident stating the reason(s) for the termination and the resident has the same right to terminate this agreement with a 14-day written notice. The resident/responsible party/legal guardian has been given a copy of the House Rules, Rates, Other Services, Accommodation and Resident’s Rights. The resident/responsible party/legal guardian has agreed to the above. I, give Xxxxxx Care Services permission to take my picture and I understand that my picture will be used as part of my medical file. I also give Xxxxxx Care Services, LLC permission to videotape activities that may/may not be placed on the company website. (No content will be sold or used for any reasons outside of company website content) I have read and understand this agreement and accept the terms and conditions of it.
1. Meals and Snacks
TELEPHONE AVAILABILITY. BLUE STREAM shall maintain a local or toll-free telephone number, which will be available to its subscribers twenty-four (24) hours a day, seven (7) days a week, 365 days per year including holidays, with technical support available twenty-four (24) hours per day. BLUE STREAM’s customer service representatives shall be U.S. based during the Term of this Agreement. Should BLUE STREAM ever have non-US based customer support BLUE STREAM will offer the Association an on-site support person for two (2) business days per month. In addition, under normal operating conditions, Average Speed to Answer (“ASA”) shall be maintained at a threshold of one (1:00) minute or less at least 90% of the time to be measured over a 30-day period. This ASA shall exclude any force majeure events.
TELEPHONE AVAILABILITY. VITAL shall provide reasonable telephone support for the Licensed Product, during the Warranty Period, between the hours of 8:00 a.m. and 5:00 p.m. Central Time, excluding weekends and holidays, to MCKESSON’s customers and designated support personnel.
TELEPHONE AVAILABILITY. Grantee shall maintain a toll-free telephone number listed in the directories of the telephone companies serving the City to be so operated that Complaints and requests for repairs and adjustments may be received any time, day or night, seven days a week. Trained Grantee representatives will be available to respond to all Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service. Inquiries received after Normal Business Hours must be responded to by a trained Grantee representative by the next business morning.
