TELEPHONE AVAILABILITY. A. Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Franchisee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. Franchisee representatives shall identify themselves by name when answering this number.
TELEPHONE AVAILABILITY. A. The Licensee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Town and/or residents regarding Cable Service. Licensee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries at least forty-five (45) hours per week. Licensee representatives shall identify themselves by name when answering this number.
TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll-free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day.
TELEPHONE AVAILABILITY. A telephone shall be made available to employees for school business and emergency use.
TELEPHONE AVAILABILITY. (A) Grantee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Grantee representatives trained and qualified to answer questions related to Cable Service in the Service Area must be available to receive reports of Service Interruptions twenty- four (24) hours a day, seven (7) days a week, and such representatives shall be available to receive all other inquiries at least forty-five (45) hours per week including at least one night per week and/or some weekend hours. Grantee representatives shall identify themselves by name when answering this number.
TELEPHONE AVAILABILITY. (i) The Grantee shall maintain a local, toll-free or collect call telephone access line which will be available to its Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives of the Grantee will be available to respond to customer telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system, including an answering machine. Inquiries received after Normal Business Hours must be responded to by a trained representative of the Grantee on the next business day.
TELEPHONE AVAILABILITY. A. The Franchisee shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Township and/or residents regarding Cable Service twenty-four (24) hours a day, seven (7) days a week. The Franchisee representatives trained and qualified to answer questions related to Cable Service in the Township must respond to customer telephone inquiries during Normal Business Hours. Such representatives must be available to respond to Service Interruptions twenty four (24) hours a day, seven (7) days a week and all other inquiries at least forty-five (45) hours per week. The Franchisee representatives shall identify themselves by name when answering this number.
TELEPHONE AVAILABILITY. BLUE STREAM shall maintain a local or toll-free telephone number, which will be available to its subscribers twenty-four (24) hours a day, seven (7) days a week, 365 days per year including holidays, with technical support available twenty-four (24) hours per day. BLUE STREAM’s customer service representatives shall be U.S. based during the Term of this Agreement. Should BLUE STREAM ever have non-US based customer support BLUE STREAM will offer the Association an on-site support person for two (2) business days per month. In addition, under normal operating conditions, Average Speed to Answer (“ASA”) shall be maintained at a threshold of one (1:00) minute or less at least 90% of the time to be measured over a 30-day period. This ASA shall exclude any force majeure events.
TELEPHONE AVAILABILITY. Grantee shall maintain a toll-free telephone number listed in the directories of the telephone companies serving the City to be so operated that Complaints and requests for repairs and adjustments may be received any time, day or night, seven days a week. Trained Grantee representatives will be available to respond to all Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service. Inquiries received after Normal Business Hours must be responded to by a trained Grantee representative by the next business morning.
TELEPHONE AVAILABILITY. If you need to contact me between sessions, please leave a message on my voicemail. I am often not immediately available; however, I will make every effort to return your call within 24 hours. If you are wanting to notify me of a scheduling change, please call and leave a voice message. I will not have phone sessions for any reason. If you need to discuss anything over the phone between sessions, I will prorate your fee with anything lasting over 20 minutes. If a true emergency situation arises, please call 911, go to the nearest emergency room, or call the Crisis Hotline at 1-800-758-3344 or the Suicide Prevention Lifeline at 0-000-000-0000. I typically carry my phone with me from 8am to 8pm Monday through Friday. From 8pm on Friday until 8am on Monday, I typically do not carry my phone and may not respond to messages or phone calls until Monday morning.
