Telephone Technical Support. As long as Licensee uses the Service as intended by this Agreement, then Company provides (i.) Telephone Support and Remote login Trouble Shooting for Service (ii.) Software maintenance and Updates; (iii.) Software server hosting; and (iv.) and Software data backup. Licensee agrees the Telephone Technical Support is a Subscription Fee and cannot be removed or terminated during the Agreement.
Telephone Technical Support. This support is provided during JSI’ normal business hours of 8:00 a.m. to 5:00 p.m. Central Standard Time Monday through Friday. Customer agrees to follow any reasonable Telephone Technical Support guidelines as disseminated by JSI to Customer from time to time. For example, JSI asks that Customer inform the JSI operator that Customer’s call is a Technical Support call for the Licensed Program (giving its name).
Telephone Technical Support. During the Term, except for holidays, Cepheid will provide technical phone support for Covered Instruments every day at any time. Customer may contact Cepheid’s technical support personnel at +0-000-000-0000 or by opening a ticket online. Customer must connect a Covered Instrument to the internet for web-based support. Cepheid will prioritize service calls as follows:
(1) Advantage Plus Service Plan calls, (2) Standard and Essential Service Plan calls, and (3) service calls from customers without active service agreements. If Cepheid cannot repair a Covered Instrument remotely, then Cepheid will repair the instrument following the procedures below.
Telephone Technical Support. Entrust technical phone support staff for Equipment support is available to provide problem resolution during Entrust’s “Technical Support Hours” of 6 a.m. – 6 p.m. Mountain Time, Monday – Friday (excluding Entrust Holidays) (“Technical Support Hours”). “Entrust Holidays” means New Year’s Day, Presidents’ Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, and Christmas Day or such different days as Entrust may designate after written notification to Customer (holidays occurring on a Saturday or Sunday may be observed on the preceding Friday or following Monday). Entrust’s Customer Support Center will document any request made outside of these coverage hours and the technical phone support staff will contact Customer to provide problem resolution when Technical Support Hours resume.
Telephone Technical Support. SA agrees to provide telephone technical support, during normal business hours of SA, to designated employees of HP and regarding certain customer situations that HP cannot resolve on their own. Initial response time for telephone technical support will be 24 hours. HP is responsible, at its cost, for providing technical support to its customers and end-users that acquire copies of the Program.
Telephone Technical Support. Generally, Infor will provide telephone support Monday through Friday, 8:00 a.m. to 5:00 p.m., local time, in the Licensee’s time zone, excluding holidays observed by Infor, which fall within the applicable coverage window. Support hours may vary based on the applicable Subscription Software product, in which case applicable Support hours are noted in specific knowledge base articles, on the Infor Support Portal, located at xxx.xxxxxxxxxxx.xxx
Telephone Technical Support. You can get help and information from the customer support center by telephone. Before contacting an Ockel or Avanca International technical support representative, please have the following information available: Model and serial number, the exact wording of any error message, and a description of the problem. Your technical support representative might want to walk you through the problem while you are at your computer during the call.
Telephone Technical Support. 1. Telephone technical support for Epson customers on product specification, configuration, installation, operation, failure identification, customer relations, and reseller/service center referral or service dispatch.
2. Assist Epson in continually standardizing and enhancing the information bases, both printed and system based, available for each TTS representative to enable more rapid and accurate response to customer questions, and to shorten average call handle times.
3. Fully utilize all systems and tools provided to increase productivity and accuracy levels.
4. Services to be provided during hours specified by Epson, up to and including 7 days per week, 24 hours per day.
Telephone Technical Support. During the Agreement, Monitor Dynamics will only accept service calls from employees of the Security Solution Partners of Record for the specific installation to which the support inquiry relates. This caller must have taken and passed a Monitor Dynamics certified course in the product they are servicing. Any other caller requiring technical assistance must forward to a document to Monitor Dynamics, in writing on the end user’s company letterhead, either (1) granting permission from the end user to service the system or (2) stating that the SSP of Record has changed to the caller’s current employer. End users do not have access to direct technical support from Monitor Dynamics.
Telephone Technical Support. Licensee shall be entitled to receive technical support for the Products via telephone between the hours of 9:00 am and 5:00 pm CST, Monday through Friday, except for observed holidays of Xxxxxxx. Xxxxxxx shall respond to such technical support incident immediately if one of its support personnel is available. If a technician is not available, callbacks will be processed in the order in which incidents are reported to Xxxxxxx. In any event, Xxxxxxx shall respond no later than before the end of the next business day of Xxxxxxx immediately following the day on which Xxxxxxx receives the
