Hardware Support Services. PeopleGuru will maintain the Timeclock hardware to be free from defects in material and workmanship as follows: Any parts found to be defective (except as specifically excluded below) shall be replaced or repaired, at PeopleGuru's or its designee's option, without charge for parts or labor, provided that the Timeclock hardware has been properly installed and maintained by Customer and provided that such hardware has been used in accordance with this Agreement and has not been subject to abuse or tampering. The foregoing repairs and replacements may be made only by PeopleGuru or its designee and will be made only after PeopleGuru or its designee is notified of a problem, receives delivery from Customer of the Timeclock hardware at issue and determines that it results from defective materials or workmanship. Notwithstanding the foregoing, PeopleGuru may deliver a temporary replacement item for Customer's use while such determination is being made with respect to the Timeclock hardware in question. Repairs and replacements required as a result of (i) damage, defects, or malfunctions resulting from misuse, accident, neglect, tampering, unusual physical or electrical stress, or causes other than normal or intended use; (ii) failure of Customer to provide and maintain a suitable installation environment; (iii) any alterations made to the Timeclock hardware or the attachment of any devices not provided by PeopleGuru to the Timeclock Hardware; or (iv) malfunctions resulting from use of badges or supplies not approved by PeopleGuru shall be billed to Customer at PeopleGuru’s then-current rates. No Timeclock Hardware support is provided at the Customer site. Customer shall bear all delivery/shipping costs and all risk of loss during shipment/delivery of Timeclock hardware relating to Hardware as a Service or Hardware Support Services.
8.1. Timeclock hardware subscription service for each newly acquired Timeclock hardware subscription is for a minimum of eighteen (18) months. Thereafter, and unless either party delivers thirty (30) days written notice of non-renewal prior to each Anniversary Date, the term of the Hardware Services subscription shall automatically renew for one (1) year periods on the Anniversary Date.
8.2. Upon termination or cancellation of this Agreement, Customer shall, at its expense, return all PeopleGuru- owned Timeclock hardware to PeopleGuru in accordance with PeopleGuru's instructions. The Timeclock hardware shall be returned in as good cond...
Hardware Support Services. In addition to the technical Support Services described above, LogRhythm provides Hardware maintenance and service, parts, with related labor services to repair or replace defect(s) in workmanship pursuant to and occurring within the Support Services term applicable to Customer’s Hardware product(s) (“Qualified Incident(s)”). Hardware Support Services are only available on Appliances that are under a current Support agreement with LogRhythm.
(a) LogRhythm provides Hardware Support Services with assistance from its hardware OEM provider, Dell global services. Support Services are available for Hardware for up to five (5) years from the date of delivery provided Customer remains current on a Support Services plan. Hardware Support Services also include:
(i) Onsite dispatch of a technician and/or service parts to Customer’s business location for repair and resolution, if appropriate and if on-site services are available in Customer’s region.
(ii) With Customer’s consent, remote troubleshooting sessions, when available, where the Hardware manufacturers technician conducts a troubleshooting session in Customers network.
(iii) Onsite troubleshooting assistance when LogRhythm has evaluated a problem and determined that field support is necessary for diagnostics and resolution and if on-site services are available in Customer’s region.
(b) Hardware shipped to Customer will support the release of the Software installed on the Hardware at time of delivery. If a subsequent Software Upgrade requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at its cost and install the subsequent Software Upgrade or (ii) receive Support Services on their current Hardware and Software through the support life cycle of the applicable Software and Hardware.
Hardware Support Services. 2.1 Contractor agrees to provide the Hardware Support Services ordered by County in Section 1 of this Contract as described in this Section 2 of Appendix C (“Hardware Support Services”).
2.2 HASC will provide Hardware Support Services for the Hardware identified in Section I of Appendix C-1. The specifications for the Hardware shall be the documentation for the Hardware provided by Contractor to County (the “Hardware Specifications”). Contractor will use commercially reasonable efforts to correct all failures of the Hardware to operate substantially in accordance with the Hardware Specifications (“Hardware Errors”).
2.3 County must obtain and maintain the minimum Hardware configuration which is described in Section II of Appendix C-1 in order to operate the ReddiNet Software. Contractor may change this minimum Hardware configuration from time-to-time. County must purchase and maintain in accordance with the manufacturers’ specifications any additional hardware and third- party software which Contractor deems required, in its reasonable technical and business judgment, to continue the basic functionality of the Hardware. Contractor will provide at least thirty
Hardware Support Services. In addition to the Support Services described above, LogRhythm provides Hardware maintenance and support services and parts, with related labor services to repair or replace defects in workmanship pursuant to and occurring within the Support Services term applicable to Customer’s Hardware product(s) “Hardware Support Services” are only available on Hardware that are under a current Support Services Agreement with LogRhythm.
(a) LogRhythm provides Hardware Support Services with assistance f rom its hardware OEM provider, Dell global services. Support Services are available for Hardware for up to five (5) years from the
(i) Onsite dispatch of a technician and/or service parts to Customer’s business location for repair and resolution, if appropriate and if on-site services are available in Customer’s region.
(ii) With Customer’s consent, remote troubleshooting sessions, when available, where the Hardware manuf acturer’s technician conducts a troubleshooting session in Customer’s network.
(iii) Onsite troubleshooting assistance when LogRhythm has evaluated a problem and determined that field support is necessary for diagnostics and resolution and if on-site services are available in Customer’s region.
(b) Hardware shipped to Customer will support the release of the Software installed on the Hardware at time of delivery. If a subsequent Upgrade Release requires an upgrade to the Hardware, Customer may choose to either (i) upgrade the Hardware at its cost and install the subsequent Upgrade Release or (ii) receive Support Services on Customer’s current Hardware and Software through the support lif e cycle of the applicable Software and Hardware.
Hardware Support Services. 2.1 HASC agrees to provide the Hardware Support Services ordered by County in Section 1 of this Contract as described in this Section 2 of Appendix C (“Hardware Support Services”).
2.2 HASC will provide Hardware Support Services for the Hardware identified in Section I of Appendix C-1. The specifications for the Hardware shall be the documentation for the Hardware provided by HASC to County (the “Hardware Specifications”). HASC will use commercially reasonable efforts to correct all failures of the Hardware to operate substantially in accordance with the Hardware Specifications (“Hardware Errors”).
2.3 County must obtain and maintain the minimum Hardware configuration which is described in Section II of Appendix C-1 in order to operate the ReddiNet Software. HASC may change this minimum Hardware configuration from time-to-time. County must purchase and maintain in accordance with the manufacturers’ specifications any additional hardware and third-party software which HASC deems required, in its reasonable technical and business judgment, to continue the basic functionality of the Hardware. HASC will provide at least thirty (30) days’ notice to County regarding any such required purchase. If County desires to discuss the obligation to purchase and maintain in accordance with the manufacturers’ specifications such additional hardware and third-party software, County shall notify HASC within ten (10) days after the receipt of HASC’s notification hereunder. The County of Orange Health Care Agency C-1 MA-042-1201042115011466 parties shall discuss in good faith the obligation to purchase, but if the parties cannot reach agreement, each party’s sole remedy shall be termination of this Contract pursuant to Section 9 of this Contract.
2.4 HASC will provide commercially reasonable telephone assistance to County’s employees in identifying, verifying, isolating and resolving Hardware Errors. Such telephone assistance will be provided as a supplement to, rather than a substitute for, adequate training for County and its users.
2.5 HASC will not be required to correct Hardware Errors or perform maintenance or Hardware Support Services for the following:
(a) Hardware Errors caused by any modifications of the Hardware by any party other than HASC;
(b) problems related to hardware or software not provided by HASC;
(c) County’s failure to use Hardware Error corrections provided by HASC;
(d) County’s failure to use the Hardware in accordance with the terms of the Contract;
(...
Hardware Support Services. 3.1 Scope Subject to the Customer’s timely payment of applicable Support fees, OneAdvanced will provide the Hardware Support Services in accordance with the Support Policies for the supported Hardware and maintenance plan indicated in the Order Form during the Term. In the event the Support Policies indicate variable maintenance plans (e.g. bronze silver or gold) all supported Hardware must be supported under the same maintenance plan unless otherwise indicated on the Order Form or agreed by OneAdvanced. For the avoidance of doubt, OneAdvanced does not provide Hardware Support Services in connection with any mobile telephone or similar devices.
Hardware Support Services. 3.3.1 To receive Hardware Support Services, Customer must contact Tanium during the Hardware Support Services Term.
Hardware Support Services. 6.4.1 If ‘hardware support’ is selected in Schedule C, this clause 6.4 will apply.
6.4.2 seller must provide the hardware support services specified in this clause 6.4 and Section 5 of Schedule C during the hardware support period.
6.4.3 [preventative maintenance] seller must provide the preventative maintenance services:
a) specified in Section 5 of Schedule C;
b) only by prior arrangement with xxxxx;
c) at the times specified in Section 5 of Schedule C, or if no times are specified in Section 5 of Schedule C, either at times:
(i) when the hardware is not operational; or
(ii) likely to cause the least possible disruption to buyer’s business, and buyer will cooperate with seller by providing access and facilities as reasonably necessary to enable seller to provide the preventative maintenance services to the required standard.
6.4.4 [defect correction] seller must rectify defects in the hardware in accordance with this clause 6.4.4 and Section 5
Hardware Support Services. In the event any Hardware supplied by Acalvio to Customer in connection with the Services fails to perform in accordance with the Documentation, Acalvio will, without additional charge to Customer, replace such Hardware. Upon receipt of a written notice from the Customer detailing the nature of the non-conformity or defect, Acalvio will replace the defective Hardware within a reasonable time frame. The replacement Hardware shall be of the same or functionally equivalent model. This right of replacement is Customer's sole remedy with respect to defective Hardware provided under this Agreement.
Hardware Support Services. In the event any Hardware supplied by Acalvio to Customer in connection with the Services fails to perform in accordance with the Documentation, Acalvio will, without additional charge to Customer, replace such Hardware. Upon receipt of a written notice from the Customer detailing the nature of the non-conformity or defect, Acalvio will replace the defective Hardware within a reasonable time frame. The replacement Hardware shall be of the same or functionally equivalent model. This right of replacement is Customer's sole remedy with respect to defective Hardware provided under this Agreement.
III. SUPPORT PACKAGE RESPONSE TIMES Support Packages Standard Support Package Premium Support Package
