Equipment Support. Kronos shall provide to Customer the Equipment support services described in this Agreement if purchased separately by Customer as indicated on the applicable Order Form. If purchased, Equipment support services have a term of one (1) year commencing upon expiration of the Warranty Period. Equipment support services will be automatically extended for additional one year terms on the anniversary of its commencement date ("Renewal Date"), unless either party has given the other thirty (30) days written notification of its intent not to renew. Kronos may change the annual support charges for Equipment support services effective at the end of the initial one (1) year term or effective on the Renewal Date, by giving Customer at least thirty (30) days prior written notification.
Equipment Support. Authorized Dealer shall provide Customer: (a) Authorized Dealer's standard preventive maintenance services (“PM’s”), including labor and replacement parts to be provided Monday – Friday during Authorized Dealer’s standard business hours (the length and frequency of periods of time required for preventive maintenance will be determined by Authorized Dealer); (b) corrective maintenance coverage as indicated on the applicable Schedule, including labor and replacement parts (service on Authorized Dealer holidays is available with advance notice to Authorized Dealer and Authorized Dealer shall bill Customer at its then current hourly rates for holiday service) provided that repairs can be performed in the field; and (c) engineering changes, including safety changes, deemed necessary by Authorized Dealer. Preventive maintenance includes testing, adjusting, cleaning and replacement of components scheduled in accordance with the Equipment service specifications. PM’s performed on weekends, holidays or between 5PM and 8:00AM (at Customer’s request) will be billed at Authorized Dealer’s holiday rates according to the Master Agreement Price Lists. If Customer refuses to permit installation of a safety change or removes one already installed, Authorized Dealer may discontinue maintenance support services for all Equipment until the hazard has been corrected. All defective parts removed during maintenance shall become the property of Authorized Dealer. Parts used for repair may be used or remanufactured in accordance with manufacturer’s specifications. The Equipment may contain software that allows Authorized Dealer to access the Equipment remotely (“Remote Software”). In such cases, Customer authorizes Authorized Dealer to use the Remote Software to (i) receive software updates and transmit use and service data accumulated by the Equipment over Customer’s network by means of an HTTPS (or other) protocol and (ii) store and analyze such data solely for Authorized Dealer’s own purposes related to servicing the Equipment and for product improvement.
Equipment Support. If Equipment is rented in accordance with Section 9.1 below or if Equipment Support Services are purchased for Equipment purchased in accordance with Section 9.2 below, Kronos will provide the following Depot Exchange Support Services to Customer:
(a) Upon the failure of installed Equipment, Customer shall notify Kronos of such failure and Kronos will provide remote fault isolation at the FRU (Field Replacement Unit) or subassembly level and attempt to resolve the problem. Those failures determined by Kronos to be Equipment related shall be dispatched to a Kronos Depot Repair Center, and Customer will be provided with a Return Material Authorization Number (RMA) for the failed Equipment if Customer is to return the failed Equipment to Kronos, as reasonably determined by Kronos. Customer must return the failed Equipment with the supplied RMA number. Hours of operation, locations and other information related to Kronos’ Depot Repair Centers are available upon request and are subject to change. Return and repair procedures for failed Equipment shall be provided based on the Depot option - Depot Exchange or Depot Repair - selected by Customer on the applicable Order Form and as specified herein and in Kronos’ then-current Support Services Policies.
(b) Kronos will provide a replacement for the failed Equipment at the FRU or subassembly level on an "advanced exchange" basis, utilizing a carrier of Kronos’ choice. Replacement Equipment will be shipped the same day, for delivery to Customer’s location as further described in the Support Policies. REPLACEMENT EQUIPMENT MAY BE NEW OR RECONDITIONED. Customer shall specify the address to which the Equipment is to be shipped. All shipments will include the Kronos provided RMA designating the applicable Kronos Depot Repair Center, as the recipient. Customer, upon receipt of the replacement Equipment from Kronos, shall package the defective Equipment in the materials provided by Kronos, with the RMA supplied and promptly return failed Equipment directly to Kronos.
(c) Equipment support also includes Customer access to Equipment service packs via the Kronos Customer Portal.
Equipment Support. Kronos shall provide to Customer the Equipment support services described in Section 7. f) Return of Equipment. Upon termination of the Agreement or the applicable Order Form, Customer shall return, within thirty (30) days of the effective date of termination and at Customer’s expense, the Equipment subject to this Section 9.1. Equipment will be returned to Kronos in the same condition as and when received, reasonable wear and tear excepted. If Customer fails to return Equipment within this time period, upon receiving an invoice from Kronos, Customer shall pay Kronos the then list price of the unreturned Equipment.
Equipment Support. We agree to provide limited technical support for installation and operation of the Equipment and to deliver to you any available product warranties provided by the manufacturer of the Equipment or other third party. We have no liability or responsibility for fulfilling the terms of the manufacturer’s or other third-party warranties, if any. Your sole recourse relating to the manufacturer’s or other third-party warranty shall be through the manufacturer or, as applicable, the third party. We agree to assist you in the repair or replacement of the Equipment if necessary, as determined by us, and subject to additional charges and/or required documentation. If we replace the Equipment pursuant to the above sentence, you agree to return the original Equipment, at your sole cost and expense, within 10 calendar days of your receipt of the replacement Equipment.
Equipment Support. In addition to the terms and conditions set forth in Section 3, the following terms and conditions apply to any ongoing service and maintenance arrangement set forth in the Purchase Order in connection with the provision of Equipment by Seller (“Equipment Support Obligation”):
Equipment Support. Select the equipment and staff support required.
Equipment Support. Xxxxxxx Canada shall provide Equipment support in connection with the Equipment for the purposes of ensuring that the Equipment is functional and in good repair (the “Equipment Support”). You may access the Equipment Support at any time during the Term with respect to the operation of the Equipment or the Accessories by contacting Xxxxxxx Canada.
Equipment Support. 1. In the event the manufacturer of the equipment covered by this Schedule discontinues a piece of equipment, and/or the associated support of such equipment, Verizon will only be obligated to provide the VM Services on the affected equipment for the period of time that the manufacturer continues to support such equipment. At the end of such period Verizon will cease to support such equipment in accordance with the Service Description, but will use commercially reasonable efforts to provide VM Service on the affected equipment until Customer upgrades or replaces such equipment.
2. If Verizon did not install the equipment covered by this Schedule, Customer warrants that such equipment is in good working order and meets all applicable manufacturer specifications. If the equipment is found not to be in good working order and/or not in compliance with all applicable manufacturer specifications, Verizon will be under no obligation to provide VM Service; provided however, Customer may, upon written notice, request Verizon to upgrade and/or repair such equipment at Verizon’s then current time and material rate.
Equipment Support. 65 20. Electronic Data Interchange (EDI):........................................... 66 21.
