Framework Management Structure. 2.1.1 The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”) who will take overall responsibility for delivering the Goods and/or Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”) who will take overall responsibility for delivering the Goods and/or Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place a structure to manage the Framework in accordance with Framework Schedule 2 (Goods and/or Services and Key Performance Indicators). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Following discussions between the Parties following the Framework Commencement Date, the Authority shall produce and issue to the Supplier a draft Supplier Action Plan. The Supplier shall not unreasonably withhold its agreement to the draft Supplier Action Plan. The Supplier Action Plan shall, unless the Authority otherwise Approves, be agreed between the Parties and come into effect within two weeks from receipt by the Supplier of the draft Supplier Action Plan. The Supplier Action Plan shall be maintained and updated on an ongoing basis by the Authority. Any changes to the Supplier Action Plan shall be notified by the Authority to the Supplier. The Supplier shall not unreasonably withhold its agreement to any changes to the Supplier Action Plan. Any such changes shall, unless the Authority otherwise Approves, be agreed between the Parties and come into effect within two weeks from receipt by the Supplier of the Authority’s notification. Supplier Review Meetings Regular performance review meetings will take place at the Authority’s premises throughout the Framework Period and thereafter until the Framework Expiry Date (“Supplier Review Meetings”). The exact timings and frequencies of such Supplier Review Meetings will be determined by the Authority following the conclusion of the Framework Agreement. It is anticipated that the frequency of the Supplier Review Meetings will be once every month or less. The Parties shall be flexible about the timings of these meetings. The purpose of the Supplier Review Meetings will be to review the Supplier’s performance under this Framework Agreement and, where applicable, the Supplier’s adherence to the Supplier Action Plan. The agenda for each Supplier Review Meeting shall be set by the Authority and communicated to the Supplier in advance of that meeting. The Supplier Review Meetings shall be attended, as a minimum, by the Authority Representativ...
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Goods and Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place a structure to manage the Framework in accordance with Schedule 1 (Goods and Services). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement (“Framework Review Meetings”). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. Strategic Management Reviews The Supplier Representative and Authority Representative shall meet every twelve (12) Months. The Authority sees these meetings as a vital element in developing a strategic relationship with the Supplier and to promote the building of a positive working relationship. The content of these meetings will be agreed between both Parties at least fourteen (14) Working Days before the date of the Strategic Management Review. The Strategic Management Review meeting will consider as a minimum: Overall framework performance including Supplier’s supply chain performance, including an assessment of SME’s being used to supply and/or deliver goods and services; Efficiency opportunities, e.g. cost drivers (Supplier and Authority); Benchmarking including progress against Government efficiency targets; Market conditions (UK/Global market share, financials); Policy updates including emerging Government initiatives; Security and Risk management.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (“Framework Manager”) who shall: be exclusively available to the Authority and the Customer Portfolio; and have overall responsibility for the management of this Framework Agreement on behalf of the Supplier, and be suitably skilled and experienced, and have an appropriate level of seniority within the Supplier’s organisation, to carry out these roles. The Supplier shall also appoint: a suitably qualified deputy to act in the Framework Manager’s absence; the Supplier’s Representative; and such number of staff as is necessary to support the Framework Manager in its performance of his or her duties. The Supplier shall, on the request of the Authority, ensure that the Framework Manager is available for meetings with the Authority (including each of the meetings referred to in this Schedule 6) at times agreed by the Parties. The Parties will seek to agree a full supplier management framework for this Framework Agreement during implementation, and will include any templates that the Authority requires the Supplier to use for meeting agendas and pre-meeting and post-meeting actions.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”) who will take overall responsibility for delivering the Goods and/or Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. Supplier Review Meetings Regular performance review meetings will take place at the Fund’s premises throughout the Framework Period and thereafter until the Framework Expiry Date (“Supplier Review Meetings”). The exact timings and frequencies of such Supplier Review Meetings will be determined by the Fund following the conclusion of the Framework Agreement. It is anticipated that the frequency of the Supplier Review Meetings will be once every month or less. The Parties shall be flexible about the timings of these meetings. The purpose of the Supplier Review Meetings will be to review the Supplier’s performance under this Framework Agreement and, where applicable, the Supplier’s adherence to the Supplier Action Plan. The agenda for each Supplier Review Meeting shall be set by the Fund and communicated to the Supplier in advance of that meeting. The Supplier Review Meetings shall be attended, as a minimum, by the Fund Representative(s) and the Supplier Framework Manager.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place management a structure to manage the Framework in accordance with Schedule 1 (Goods and Services) and to the Service Levels and KPIs as set out in the Annex to this Schedule 14. A full governance structure for the Framework will be agreed between the Parties during Framework Agreement implementation stage. Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement (‘Framework Review Meetings’). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first 12 months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews.
Framework Management Structure. 2.1.1The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”), within five (5) working days of the Framework Commencement Date, who will take overall responsibility for delivering the Goods and/or Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall communicate any change in Framework Manager to the Authority, no less than one (1) month in advance of the planned change.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place a management structure to manage the Framework in accordance with Framework Schedule 1 (Services). Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement through the Framework Management Review Meetings (“Framework Management Review Meetings”) and Operational Review Meetings (“Operational Review Meetings”). The exact timings and frequencies of the Framework Management Meetings and Operational Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.4. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. The Framework Management Review Meetings will be held every Quarter between the Authority and the Supplier’s Framework manager(s) and representatives at the Authority’s premises. The content of the review will be as set out but not limited to the information required in paragraph 2.2.4 but the information reviewed at the meetings will be based on Monthly Management Information provided by the Supplier.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”) who will take overall responsibility for delivering the Services required within this Contract, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place a structure to manage this Contract in accordance with Schedule 1 (Specification) and the Key Performance Indicators. A governance structure will be agreed between the Parties as soon as reasonably practicable following the Framework Start Date. Supplier Review Meetings Regular performance review meetings will take place throughout the Framework Contract Period (“Supplier Review Meetings”) at such times and frequencies as HEART determine from time to time (which are anticipated to be once every Month or less). The Parties shall be flexible about the timings and format of these meetings. The Supplier Review Meetings will be used to review the Supplier’s performance under this Contract. The Supplier Review Meetings shall be attended, as a minimum, by HEART representative(s) and the Supplier Framework Manager. KPI’s
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place a structure to manage the Framework in accordance with Framework Schedule 2 (Services and Key Performance Indicators). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Following discussions between the Parties following the Framework Commencement Date, where requested by CCS the Supplier shall produce and issue to CCS a draft Supplier Action Plan. CCS shall not unreasonably withhold or delay its agreement to the draft Supplier Action Plan. The Supplier Action Plan shall be agreed between the Parties and come into effect within two weeks from receipt by the Supplier of the draft Supplier Action Plan. The Supplier Action Plan shall be maintained and updated on an ongoing basis by CCS. Any changes to the Supplier Action Plan shall be notified by CCS to the Supplier. The Supplier shall not unreasonably withhold its agreement to any changes to the Supplier Action Plan. Any such changes shall, unless CCS otherwise Approves, be agreed between the Parties and come into effect within two weeks from receipt by the Supplier of CCS’s notification. The Supplier agrees to comply with its obligations in the Supplier Action Plan as updated from time to time.
