SaaS Platform definition

SaaS Platform means the server-side hardware, operating systems required to run the Software, storage, networks and all server-side infrastructure up to the boundary where they connect with the internet.

SaaS Platform means all software-as-a-service products subscribed to by Customer. The term "Month" means calendar month.

SaaS Platform or "Platform" means the server of the Provider or the server of a third party used by the Provider to enable access to and use of IT services, so-called "Software-as-a-Service" services, and related information.

Examples of SaaS Platform in a sentence

• Please explain how these requirements will be met within the context of the proposed solution (e.g., Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), On- Premises or Hybrid).

• Sub-categories in scope for this SIN are the three NIST Service Models: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).

• Please explain how these requirements will be met within the context of the proposed solution (e.g., Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), On-Premises or Hybrid).

• Ohio Security Plan Template.docx Please explain how these requirements will be met within the context of the proposed solution (e.g., Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), On- Premises or Hybrid).

• Currently, an Ordering Activity can procure the hardware and software needed to build on premise cloud functionality, through combining different services on other IT Schedule 70 SINs (e.g. 132-51).Sub-categories in scope for this SIN are the three NIST Service Models: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).

More Definitions of SaaS Platform

SaaS Platform means the Supplier SaaS platform specified in Annexure A of the Service Order Form.

SaaS Platform means, collectively, the online, web- based applications and platform provided by Spredfast and ordered by Customer pursuant to this Agreement and as specified in one or more Order Form(s).

SaaS Platform means the online, web-based applications and platform provided by Asure under the Agreement.

SaaS Platform means the Licensed Software, Maintenance Releases, Documentation, and Support provided by EntryPoint to Customer’s Users during the Term as set forth in this Agreement.

SaaS Platform means the “production environment” only of the online, web-based platform provided by Vendor that is subscribed to by Client pursuant to the Subscription, and excludes “sandbox,” “development,” “test” and other non-production environments. (Service)

SaaS Platform means, collectively, the online, web-based applications and platform provided by Digital Mindset and ordered by Customer pursuant to this Agreement and as specified in one or more Order(s).

SaaS Platform means all software-as-a-service products subscribed to by Customer. The term “Month” means calendar month. The terms of the Service Level Agreement (“SLA”) are as follows. • Uptime – Uptime is the time during any Month that the SAAS Platform is available within reasonable response times. Spredfast has an Uptime guarantee of 99.5% except for Scheduled Maintenance (as defined below). The calculation used to arrive at the Uptime result is: (# of Minutes Per Month*) x (99.50% ) = #Uptime Minutes Per Month • Uptime Measurement & Exclusions – Uptime is measured by our external monitoring system through API access and HTTP screen loads. Uptime excludes Scheduled Maintenance and any downtime or service interruptions caused by any third-party network or application (ex. downtime of a Social Media Network). • Customer Support Hours – Standard Spredfast Customer Support hours are 24x7 • Customer Support Contact Options – Customer can reach the Spredfast CST through the following channels. ● In-App: The ticket form in the Spredfast SaaS Platform ● Email: xxxxxxx@xxxxxxxxx.xxx ● Community: xxxx://xxxxxxxxx.xxxxxxxxx.xxx ● Phone Line: ○ US (000) 000-0000 ○ UK 0000-000-0000 ○ Australia 1-800387054 ○ International Toll +0 (000) 000-0000 ● A significant product change is required. ● A third-party application or network (ex. a Social Media Network) or other condition outside our control is responsible for the underlying problem. Spredfast’s standard framework for problem resolution is to categorize and prioritize problem reports in a typical manner, such as “Priority 1”, “Priority 2”, and “Priority 3”. Any production system outage is automatically treated as a high/critical “Priority 1” issue and triggers a 24x7 development and support commitment until resolved. Lower priority issues are ranked based on impact to Customer and issue complexity. Initial Response: Acknowledgment of receipt of problem reported and assignment of support incident number. Priority Definition Widespread production system outage. SaaS Platform is completely unusable. Initial Response Within 1 hour maximum Spredfast Action All resources applied 24x7 until resolved Resolution Time Spredfast will target completion of a work-around or fix within 24 hours once the problem is reproducible. Spredfast may incorporate the fix into a future update to the SaaS Platform. Follow Up (if requested/required) Every 2 hours following initial response to the extent information is available Priority Definition Major fe...