SaaS Platform definition

SaaS Platform or "Platform" means the server of the Provider or the server of a third party used by the Provider to enable access to and use of IT services, so-called "Software-as-a-Service" services, and related information.

SaaS Platform means the server-side hardware, operating systems required to run the Software, storage, networks and all server-side infrastructure up to the boundary where they connect with the internet.

SaaS Platform means all software-as-a-service products subscribed to by Customer. The term "Month" means calendar month.

Examples of SaaS Platform in a sentence

• API an application programming interface service allowing Buyers to digitally extract Data from the SaaS Platform related to the Supplier in their current or prospective supply chain.

• Further, the Supplier’s Data in the SaaS Platform shall not infringe any trademark, intellectual property and/or the right of another person and/or company or breach any data protection laws or confidentiality.

• Application Form the profile-builder form which prospective Suppliers are required to complete on the SaaS Platform to become a Supplier.

• Where any audit reveals that non-Authorised Users have access to the SaaS Platform or We reasonably believe that any Authorised User is in breach of this Agreement, then We shall, without liability and as soon as practicable, disable passwords enabling their access until the Supplier has paid Us an amount equal to any underpayment within 10 Business Days of the date of the relevant audit and/or any breach of this Agreement has been remedied to Our reasonable satisfaction.

• We will amend the information on the SaaS Platform within 14 days of notification from the Supplier about any necessary amendments.

More Definitions of SaaS Platform

SaaS Platform means the Supplier SaaS platform specified in Annexure A of the Service Order Form.

SaaS Platform means all software-as-a-service products subscribed to by Customer. The term “Month” means calendar month. The terms of the Service Level Agreement (“SLA”) are as follows. • Uptime – Uptime is the time during any Month that the SAAS Platform is available within reasonable response times. Spredfast has an Uptime guarantee of 99.5% except for Scheduled Maintenance (as defined below). The calculation used to arrive at the Uptime result is: (# of Minutes Per Month*) x (99.50% ) = #Uptime Minutes Per Month • Uptime Measurement & Exclusions – Uptime is measured by our external monitoring system through API access and HTTP screen loads. Uptime excludes Scheduled Maintenance and any downtime or service interruptions caused by any third-party network or application (ex. downtime of a Social Media Network). • Customer Support Hours – Standard Spredfast Customer Support hours are 24x7 • Customer Support Contact Options – Customer can reach the Spredfast CST through the following channels. ● In-App: The ticket form in the Spredfast SaaS Platform ● Email: xxxxxxx@xxxxxxxxx.xxx ● Community: xxxx://xxxxxxxxx.xxxxxxxxx.xxx ● Phone Line: ○ US (000) 000-0000 ○ UK 0000-000-0000 ○ Australia 1-800387054 ○ International Toll +0 (000) 000-0000 ● A significant product change is required. ● A third-party application or network (ex. a Social Media Network) or other condition outside our control is responsible for the underlying problem. Spredfast’s standard framework for problem resolution is to categorize and prioritize problem reports in a typical manner, such as “Priority 1”, “Priority 2”, and “Priority 3”. Any production system outage is automatically treated as a high/critical “Priority 1” issue and triggers a 24x7 development and support commitment until resolved. Lower priority issues are ranked based on impact to Customer and issue complexity. Initial Response: Acknowledgment of receipt of problem reported and assignment of support incident number. Priority Definition Widespread production system outage. SaaS Platform is completely unusable. Initial Response Within 1 hour maximum Spredfast Action All resources applied 24x7 until resolved Resolution Time Spredfast will target completion of a work-around or fix within 24 hours once the problem is reproducible. Spredfast may incorporate the fix into a future update to the SaaS Platform. Follow Up (if requested/required) Every 2 hours following initial response to the extent information is available Priority Definition Major fe...

SaaS Platform means the “production environment” only of the online, web-based platform provided by Vendor that is subscribed to by Client pursuant to the Subscription, and excludes “sandbox,” “development,” “test” and other non-production environments. (Service)

SaaS Platform means the online, web-based applications and platform provided by Asure under the Agreement.

SaaS Platform means any proprietary software-as-a-service or artificial intelligence platform owned and operated by AIIQ.

SaaS Platform means, collectively, the online, web-based applications and platform provided by Digital Mindset and ordered by Customer pursuant to this Agreement and as specified in one or more Order(s).

SaaS Platform means the Licensed Software, Maintenance Releases, Documentation, and Support provided by EntryPoint to Customer’s Users during the Term as set forth in this Agreement.