Support Commitment. 2.1 The Provider will use reasonable efforts in responding to emails sent by the Customer during business hours within the response time of one (1) Hour. In the event the Provider does not meet the service commitment, the Customer will be eligible to receive a Service Credit as described below. Only Customers defined as Buyers in Schedule 6 below would be eligible to receive a Service Credit.
Support Commitment. In consideration of the work performed by CORIXA pursuant to and in accordance with the Research Program, PMC shall pay to CORIXA a research fee of [***] (the "Commitment"). The Commitment shall be inclusive of all costs incurred by CORIXA implementing the Research Program.
Support Commitment. In consideration of the work performed by VRI pursuant to and accordance with the Research Program, LICENSEE shall make available to VRI during the Research Program a maximum of ________ United States dollars (the "Commitment"). The Commitment shall be inclusive of all costs incurred by VRI implementing the Research Program.
Support Commitment. Trained FASS IT staff are available for 24/7 emergency on-call support for the systems in the “What We Cover” section below. To obtain emergency on-call support, EOC Participants should use the FASS IT Hotline (541.346.2232) at any time of the day. Calling this number will ring a voicemail box, which will then immediately forward the voice message received to the assigned on-call staff for that day. Within 15 minutes, we will review the voicemail and contact the requestor to acknowledge receipt of the message. This will begin the process of resolving the issue. Note that other modes of contact (email, direct phone calls to internal extensions, grabbing someone in the hall) are acceptable in an emergency, but be aware of the limitations of those alternative channels (email may not be read, phone calls may not be answered, etc.). Note also that the Hotline will ring the numbers in priority order for all available support staff in an attempt to reach a warm body. In most cases, problems can be resolved remotely. In those cases where they can’t and upon request or at the discretion of the responding technician, FASS IT will arrive at the EOC within 1 hour of the determination of a need for on-site technician presence. If the responding technician cannot meet this requirement, they will contact the escalation contacts below to arrange for someone else to appear on- site. What We Cover Currently, we support the systems identified above. Note that for some of these systems, complex issues will require escalation to the appropriate vendor. We will at all times make a best effort to resolve issues, but if vendor escalation is required, return-to-service times will be extended. What We Do Not Cover Items that fall outside of our purview: Networking – NTS is responsible for the switches, routers and structured wiring in the plant. Typically, networking issues are reported as application issues and thus the root cause of a problem identified as “I can’t print” might really be a failed networking component. While we will own the problem until resolution, it will be necessary for us to contact on-call NTS resources for resolution, extending return- to-service times. Audio/Visual Presentation equipment – We do not currently possess the skills to fully support these. If problems arise, we will make best effort to coordinate the appropriate resources but cannot add much value beyond that. Application functionality – In most cases, we can assist with basic navigation within...
Support Commitment. In consideration of the work performed by CISTRON pursuant to and in accordance with the Research Program, PMC shall pay to CISTRON during the Research Program Three Hundred Thousand United States dollars (300,000.- US$) per year for three (3) years. Such payments shall be non-refundable, guaranteed and not contingent upon any research milestones.
Support Commitment. During the term of the R&D COLLABORATION, as specified in Section 8.6, BIOGEN will pay to CBM the following amounts in the calendar years as set forth below to support R & D at CBM and the number of FTE's so indicated:
Support Commitment. Customer must provide a customer support capability which will allow its own end-customers to contact Customer at any time (24-hours a day, 365 days a year) ("Tier 1 Support"). Tier 1 Support shall include: - Installation and service provisioning inquires, such as office administrator functions, user "moves, adds, changes & deletes", and password resets - Service management and service disruption inquires, including triaging of problems (between WAN, LAN or application problems) and escalating only the appropriate problems to Level 3 - Network service performance inquiries - Project management responsibility for any on-site break/fix initiatives Customer may elect to provide Tier 1 Support directly or to contract with a third party. The cost of providing Tier 1 Support, whether provided directly or through a third party, shall be borne by Customer.
Support Commitment. PMC will provide funding for and during the term of the Research Program up to a maximum of two million five hundred thousand United States dollars (2,500,000 US$) (the "Maximum Commitment"). The Maximum Commitment will be inclusive of all costs incurred by VRI implementing the Research Program.
Support Commitment. Unless terminated prior to the end of the RESEARCH TERM during the term of the Collaboration, KHK will provide funding to LKS for RESEARCH in the amount of (i) * for the first AGREEMENT YEAR; (ii) * for the second AGREEMENT YEAR (or * United States dollars * if two TARGETS are pursued plus an agreed upon amount for the additional research which will be necessary in such event) and (iii) * for the third AGREEMENT YEAR if KHK determines to extend the RESEARCH TERM plus an agreed upon amount for the additional research which will be necessary if two (2) TARGETS are selected. The aforesaid funding will be inclusive of all costs incurred by LKS implementing the RESEARCH PLAN at LKS.
Support Commitment. Unless terminated prior to the end of the RESEARCH TERM during the term of the Collaboration, KHK will provide funding to LKS for RESEARCH in the amount of ****************************************************** ******************************************************************************** ******************************************************************************** ******************************************************************************** ******************************************************************************** ******************************************************************************** *********************************************************************if KHK determines to extend the RESEARCH TERM plus an agreed upon amount for the additional research which will be necessary if two (2) TARGETS are selected. The aforesaid funding will be inclusive of all costs incurred by LKS implementing the RESEARCH PLAN at LKS.
