Supported Instance means Software Services with (i) one or more instances of Zing System Tools and Zing Virtual Machine for Java applications running on either (a) one (1) Physical Node or (b) one (1) Virtual Node; and (ii) one or more instances of Zing Vision running on an unlimited number of Physical Nodes or Virtual Nodes. EXHIBIT A-2 LICENSED PRODUCT: “ZULU” Zulu Enterprise Azul grants Customer a perpetual, worldwide, nonexclusive right to use and reproduce the Product pursuant to the GNU General Public License, version 2; provided that (i) certain files or components may instead be subject to the GNU General Public License, version 2, with the Classpath Exception (xxxx://xxxxxxx.xxxx.xxx/legal/gplv2+ce.html), and (ii) certain Third Party Software is instead licensed pursuant to the relevant terms set forth below in the Third Party Software Licenses. Customer will not remove or alter any copyright, trademark, or other proprietary notice from the Product or any portion thereof. Notwithstanding anything to the contrary herein, the Product License does not limit or supersede any rights Customer has as a result of Third Party Software Licenses.

Supported Instance means Software Services with one or more instances of the Product running on either (a) one (1) Physical Node, or (b) one (1) Virtual Node. 1. SUPPORT AND MAINTENANCE SERVICES. Support Services consist of (a) Error Correction provided to Customer’s Designated Support Contacts concerning the installation and use of supported versions of the Product, (b) Product updates that Azul in its discretion makes generally available to its support and maintenance customers without additional charge, (c) access to Azul’s support portal and download site, and (d) facilities for case and bug tracking, escalation of problems for priority attention, and assistance with troubleshooting to diagnose and fix errors in the Product. Certain benefits of Support Services depend on the support tier which has been selected and paid for by Customer (the “Support Tier”), as set forth in the table below: Benefit SUPPORT TIER Support Hours and First Response SLA Standard Business Hours Next Business Day SLA 24x7x365 hours 1 hour SLA Product Downloads and Fixes Regular quarterly releases Regular quarterly releases, Early Access to upcoming releases, and Hot Fixes Number of Tickets 6 Tickets per year Unlimited Tickets Phone/Email/Web support Phone, Email and Web Phone, Email, and Web Support Forum Access Read & Write Read & Write Application Guard (Optional) Not Available Available (subject to additional fee) Technical Account Manager (Optional) Not Available Available (subject to additional fee)

Supported Instance means Software Services with one or more instances of the Product running on one (1) physical hardware system including without limitation a computer, server, workstation, laptop, individual blade or other physical system, as applicable; or one (1) virtual machine. Zing Embedded, in the Product Configuration as specified in an Order Azul grants Customer a time-based (during the applicable Software Services term) worldwide, nontransferable (except in connection with a permitted assignment pursuant to Section 14 of the Agreement), nonexclusive right and license to use in object code only and copy the Product to create, produce, support and maintain Combination Products; provided that certain Third-Party Software is instead licensed pursuant to the relevant terms set forth below in the Third-Party Software Licenses. Customer may (a) use, copy and Distribute the Documentation for the Product in connection with the Distribution of Combination Products; and (b) use, market, demonstrate, Distribute, provide training with respect to, and otherwise commercialize Combination Products and/or related services. Customer may use contractors and channels to exercise the rights granted in this Section provided any such contractors and channels agree to be bound by the terms of this Agreement and Customer assumes responsibility therefor. CUSTOMER ACKNOWLEDGES THAT THE PRODUCT MAY INCLUDE FEATURES TO PREVENT USE AFTER THE APPLICABLE SOFTWARE SERVICES TERM AND/OR USE INCONSISTENT HEREWITH. • ensure that the Product delivered to Customer has passed the OpenJDK Technology Compatibility Kit (TCK) available for a given major release of Java Total Number of Supported Instances DESIGNATED NUMBER OF SUPPORT CONTACTS PER UNIQUE COMBINATION PRODUCT Standard Premium Third-Party Software Licenses: As listed at xxxx://xxx.xxxx.xxx/license/zing_third_party_licenses.html. • “Customer Product” is a Customer product that is developed, manufactured, provided or Distributed by or for Customer, is licensed to Customer’s end users, and as further defined in an Order.

Examples of Supported Instance in a sentence

Customer may only use the Product on Systems for which Customer has purchased a Supported Instance and solely in connection with Customer’s internal business operations.
Within 2 hours Severity 3 – Medium Supported Instance is experiencing an anomaly, or unexpected behavior which leads to an inconvenience, but has little or no impact on the customer business operations.
In a severity 1 case, both Silk’s representatives and the Customer representatives must be committed to work on the issue in full cooperation and around the clock until a solution or an acceptable workaround is in place Within 30 min Severity 2 - High Supported Instance is serving data with meaningful impact on business operations.
Customer may only use the Product on Systems for which Customer has purchased a Supported Instance and solely in connection with Customer's internal business operations.
The Customer will provide Silk with thirty (30) calendar days' advance, written notice, of any change in the configuration or location of a Supported Silk Products in which Supported Instance is installed.

More Definitions of Supported Instance

Supported Instance means Software Services with (i) one or more instances of the Zulu JDK/JRE running on either (a) one (1) Physical Node, or (b) one (1) Virtual Node; and (ii) one or more instances of Zulu Mission Control running on an unlimited number of Physical Nodes or Virtual Nodes. Zulu Embedded, in the Product Configuration as specified in an Order Azul grants Customer a perpetual, worldwide, nonexclusive right to use the Product; provided that certain Third-Party Software is instead licensed pursuant to the relevant terms set forth below in the Third-Party Software Licenses. Customer may (a) use, copy and Distribute the Documentation for the Product in connection with the Distribution of Combination Products; and (b) use, market, demonstrate, Distribute, provide training with respect to, and otherwise commercialize Combination Products and/or related services. Customer may use contractors and channels to exercise the rights granted in this Section provided any such contractors and channels agree to be bound by the terms of this Agreement and Customer assumes responsibility therefor.  update the JDK component of the Product for a given update release within the timeframe as specified below after the update is released for General Availability (GA) by the associated OpenJDK project as follows: Security fixes that have an identified CVE1 7 days 15 days Security fixes that have an identified CVE, bug fixes, and other updates 15 days 30 days  1 Limited to builds of the Zulu JDK/JRE for 64-bit Java versions 7 onward running on x86 processors on Linux, Windows and macOS operating systems  Common Vulnerabilities and Exposures (“CVE”) is as defined by the NIST National Vulnerability Database (reference xxxxx://xxx.xxxx.xxx/vuln); and  update the non-JDK components of the Product for a given update release no later than thirty (30) days after the update is released for General Availability (GA) by the OpenJDK project; and  ensure that the Product delivered to Customer has passed the OpenJDK Technology Compatibility Kit (TCK) available for a given major release of Java; and

Supported Instance means Software Services with one or more instances of the Product running on one (1) physical hardware system including without limitation a computer, server, workstation, laptop, individual blade or other physical system, as applicable; or one (1) virtual machine. 1. SUPPORT AND MAINTENANCE SERVICES. Support Services consist of (a) Error Correction provided to Customer’s Designated Support Contacts concerning the installation and use of supported versions of the Product, (b) Product updates that Azul in its discretion makes generally available to its support and maintenance customers without additional charge, (c) access to Azul’s support portal and Download Site, and (d) facilities for case and bug tracking, escalation of problems for priority attention, and assistance with troubleshooting to diagnose and fix errors in the Product. Certain benefits of Support Services depend on the support tier which has been selected and paid for by Customer (the “Support Tier”), as set forth in the table below: Benefit SUPPORT TIER Support Hours and First Response SLA Standard Business Hours Next Business Day SLA 24x7x365 hours 1 hour SLA Product Downloads and Fixes Regular quarterly releases Regular quarterly releases, Early Access to upcoming releases, and Hot Fixes Number of Tickets 6 Tickets per year Unlimited Tickets Phone/Email/Web support Phone, Email and Web Phone, Email, and Web Support Forum Access Read & Write Read & Write Technical Account Manager (Optional) Not Available Available (subject to additional fee)

Supported Instance means Software Services with one or more instances of the Product running on either (a) one (1) Physical Node, or (b) one (1) Virtual Node. Zulu Embedded, in the Product Configuration as specified in an Order Azul grants Customer a perpetual, worldwide, nonexclusive right to use the Product; provided that certain Third-Party Software is instead licensed pursuant to the relevant terms set forth below in the Third-Party Software Licenses. Customer may (a) use, copy and Distribute the Documentation for the Product in connection with the distribution of Combination Products; and (b) use, market, demonstrate, Distribute, provide training with respect to, and otherwise commercialize Combination Products and/or related services. Customer may use contractors and channels to exercise the rights granted in this Section provided any such contractors and channels agree to be bound by the terms of this Agreement and Customer assumes responsibility therefor.

Supported Instance means Software Services with one or more instances of the Product running on one (1) physical hardware system including without limitation a computer, server, workstation, laptop, individual blade or other physical system, as applicable; or one (1) virtual machine. Zing Embedded, in the Product Configuration as specified in an Order Azul grants Customer a time-based (during the applicable Software Services term) worldwide, nontransferable (except in connection with a permitted assignment pursuant to Section 15 of the Agreement), nonexclusive right and license to use in object code only and copy the Product to create, produce, support and maintain Combination Products; provided that certain Third-Party Software is instead licensed pursuant to the relevant terms set forth below in the Third-Party Software Licenses. Customer may (a) use, copy and Distribute the Documentation for the Product in connection with the distribution of Combination Products; and (b) use, market, demonstrate, Distribute, provide training with respect to, and otherwise commercialize Combination Products and/or related services. Customer may use contractors and channels to exercise the rights granted in this Section provided any such contractors and channels agree to be bound by the terms of this Agreement and Customer assumes responsibility therefor. CUSTOMER ACKNOWLEDGES THAT THE PRODUCT MAY INCLUDE FEATURES TO PREVENT USE AFTER THE APPLICABLE SOFTWARE SERVICES TERM AND/OR USE INCONSISTENT HEREWITH.

Supported Instance means Software Services with (i) one or more instances of Zing System Tools and Zing Virtual Machine for Java applications running on either (a) one (1) Physical Node or (b) one (1) Virtual Node; and (ii) one or more instances of Zing Vision running on an unlimited number of Physical Nodes or Virtual Nodes. Zulu Enterprise Azul grants Customer a perpetual, worldwide, nonexclusive right to use the Product; provided that certain Third-Party Software is instead licensed pursuant to the relevant terms set forth below in the Third-Party Software Licenses. • update the Product for a given update release no later than thirty (30) days after the update is released for General Availability (GA) by the OpenJDK project; and • ensure that the Product delivered to Customer has passed the OpenJDK Technology Compatibility Kit (TCK) available for a given major release of Java.

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