Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide.
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the Ameritech technician will offer a dispatch appointment and quoted repair time dependent upon Ameritech’s force-to-load condition. Ameritech's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as Ameritech uses to expedite intervals for itself and its subsidiaries, Affiliates and retail Customers. If Ameritech will be unable to meet a CLEC expedited request, Ameritech will notify CLEC and CLEC will have the option to implement the escalation process described in the Implementation Plan. Disaster Recovery The Implementation Plan will establish a process for disaster recovery that addresses the following: Events affecting Ameritech’s network, work centers and Operational Support Systems functions; Establishing and maintaining a single point of contact responsible for disaster recovery activation, statusing and problem resolution during the course of a disaster and restoration; Procedures for notifying CLEC of problems, initiating restoration plans and advising CLEC of the status of resolution; Definition of a disaster; and Equal priority, as between CLEC Customers and Ameritech Customers, for restoration efforts, consistent with FCC Service Restoration guidelines, including deployment of repair personnel, and access to spare parts and components.
Critical or Expedited Troubles. Upon receiving a referred trouble from NOW, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a NOW expedited request, CBT will notify NOW and NOW will have the option to implement the escalation process described in the Resale Guide. 1999-428_121499a.DOC Sch. 2.13 - 2
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the Ameritech technician will offer a dispatch appointment and quoted repair time dependent upon Ameritech’s force-to-load condition. Ameritech's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as Ameritech uses to expedite intervals for itself and its subsidiaries, Affiliates and retail Customers. If Ameritech will be unable to meet a CLEC expedited request, Ameritech will notify CLEC and CLEC will have the option to implement the escalation process described in the Implementation Plan. Establishing and maintaining a single point of contact responsible for disaster recovery activation, statusing and problem resolution during the course of a disaster and restoration; Procedures for notifying CLEC of problems, initiating restoration plans and advising CLEC of the status of resolution; Equal priority, as between CLEC Customers and Ameritech Customers, for restoration efforts, consistent with FCC Service Restoration guidelines, including deployment of repair personnel, and access to spare parts and components.
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. Metro Teleconnect RESALE_KY 05a.DOC Sch. 2.13 - 2
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. jilapuhn resale_ky - 05.doc Sch. 2.13 - 2
Critical or Expedited Troubles. Upon receiving a referred trouble from EZ-Tel, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a EZ- Tel expedited request, CBT will notify EZ-Tel and EZ-Tel will have the option to implement the escalation process described in the Resale Guide. 1998-342_071498a.doc Sch. 2.13 - 2
Critical or Expedited Troubles. Upon receiving a referred trouble from Frontier, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Frontier expedited request, CBT will notify Frontier and Frontier will have the option to implement the escalation process described in the Resale Guide. 1998-297_071098a.doc Sch. 2.13 - 2
Critical or Expedited Troubles. Upon receiving a referred trouble from Phone-Link, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Phone-Link expedited request, CBT will notify Phone-Link and Phone-Link will have the option to implement the escalation process described in the Resale Guide.
1. Service ordering and provisioning procedures will provide Phone-Link with the ability to:
(a) Obtain, during sales discussions with a Customer, access to the following CBT Customer service record data in a manner that is transparent to the Customer: $ Billing telephone number/name/address $ Service Location Address $ Working telephone number(s) on the account $ Existing service and features $ Blocking $ CLASS Features $ Telephone Assistance Programs, Telephone Relay Service and similar services indicator $ Directory Listing Information $ Information necessary to identify the IntraLATA toll provider and InterLATA provider, as applicable
(b) Obtain information on all features and services available;
(c) Order all desired features and services for the Phone-Link Customer.
(d) Assign a telephone number (if the Phone-Link Customer does not have one assigned);
(e) Establish the appropriate directory listing;
(f) Determine if a service call is needed to install the line or service;
(g) Schedule dispatch and installation, if applicable;
(h) Provide installation dates to Customer;
(i) Phone-Link Customer's choice of both IntraLATA and InterLATA carrier; and
(j) Suspend, terminate or restore service to a Phone-Link Customer; CBT will support four (4) transaction types: Assume, Change, New and Delete.
2. Phone-Link shall be entitled to place orders to transfer a Customer to Phone-Link without identifying the specific features and services being subscribed by such Customer at the time of the request, if these features and services will not change ("Migration-As-Is"). If a Customer requests changes to its features and/or such service at the time of transfer, as part of a request for (“Migration-As-Specified”), Phone-Link must specify all customer features and/or services, including those that remain the same and those that are to change. Unless agreed to by CBT, Migration- As-Is and Mig...
Critical or Expedited Troubles. Upon receiving a referred trouble from Sun-Tel, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Sun- Tel expedited request, CBT will notify Sun-Tel and Sun-Tel will have the option to implement the escalation process described in the Resale Guide. 1999-170_070899a.DOC Sch. 2.13 - 2
