Critical or Expedited Troubles Sample Clauses

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide.
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Critical or Expedited Troubles. Upon receiving a referred trouble from EZ-Tel, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a EZ- Tel expedited request, CBT will notify EZ-Tel and EZ-Tel will have the option to implement the escalation process described in the Resale Guide. 1998-342_071498a.doc Sch. 2.13 - 2
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Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the Ameritech technician will offer a dispatch appointment and quoted repair time dependent upon Ameritech’s force-to-load condition. Ameritech's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as Ameritech uses to expedite intervals for itself and its subsidiaries, Affiliates and retail Customers. If Ameritech will be unable to meet a CLEC expedited request, Ameritech will notify CLEC and CLEC will have the option to implement the escalation process described in the Implementation Plan. Disaster Recovery The Implementation Plan will establish a process for disaster recovery that addresses the following: Events affecting Ameritech’s network, work centers and Operational Support Systems functions; Establishing and maintaining a single point of contact responsible for disaster recovery activation, statusing and problem resolution during the course of a disaster and restoration; Procedures for notifying CLEC of problems, initiating restoration plans and advising CLEC of the status of resolution; Definition of a disaster; and Equal priority, as between CLEC Customers and Ameritech Customers, for restoration efforts, consistent with FCC Service Restoration guidelines, including deployment of repair personnel, and access to spare parts and components.
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Critical or Expedited Troubles. Upon receiving a referred trouble from Phone-Link, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Phone-Link expedited request, CBT will notify Phone-Link and Phone-Link will have the option to implement the escalation process described in the Resale Guide. 1. Service ordering and provisioning procedures will provide Phone-Link with the ability to: (a) Obtain, during sales discussions with a Customer, access to the following CBT Customer service record data in a manner that is transparent to the Customer: $ Billing telephone number/name/address $ Service Location Address $ Working telephone number(s) on the account $ Existing service and features $ Blocking $ CLASS Features $ Telephone Assistance Programs, Telephone Relay Service and similar services indicator $ Directory Listing Information $ Information necessary to identify the IntraLATA toll provider and InterLATA provider, as applicable (b) Obtain information on all features and services available; (c) Order all desired features and services for the Phone-Link Customer. (d) Assign a telephone number (if the Phone-Link Customer does not have one assigned); (e) Establish the appropriate directory listing; (f) Determine if a service call is needed to install the line or service; (g) Schedule dispatch and installation, if applicable; (h) Provide installation dates to Customer; (i) Phone-Link Customer's choice of both IntraLATA and InterLATA carrier; and (j) Suspend, terminate or restore service to a Phone-Link Customer; CBT will support four (4) transaction types: Assume, Change, New and Delete. 2. Phone-Link shall be entitled to place orders to transfer a Customer to Phone-Link without identifying the specific features and services being subscribed by such Customer at the time of the request, if these features and services will not change ("Migration-As-Is"). If a Customer requests changes to its features and/or such service at the time of transfer, as part of a request for (“Migration-As-Specified”), Phone-Link must specify all customer features and/or services, including those that remain the same and those that are to change. Unless agreed to by CBT, Migration- As-Is and Mig...
Sample 1
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. jilapuhn resale_ky - 05.doc Sch. 2.13 - 2
Sample 1
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. Metro Teleconnect RESALE_KY 05a.DOC Sch. 2.13 - 2
Sample 1
Critical or Expedited Troubles. Upon receiving a referred trouble from Sun-Tel, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Sun- Tel expedited request, CBT will notify Sun-Tel and Sun-Tel will have the option to implement the escalation process described in the Resale Guide. 1999-170_070899a.DOC Sch. 2.13 - 2
Sample 1
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Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the Ameritech technician will offer a dispatch appointment and quoted repair time dependent upon Ameritech’s force-to-load condition. Ameritech's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as Ameritech uses to expedite intervals for itself and its subsidiaries, Affiliates and retail Customers. If Ameritech will be unable to meet a CLEC expedited request, Ameritech will notify CLEC and CLEC will have the option to implement the escalation process described in the Implementation Plan. Establishing and maintaining a single point of contact responsible for disaster recovery activation, statusing and problem resolution during the course of a disaster and restoration; Procedures for notifying CLEC of problems, initiating restoration plans and advising CLEC of the status of resolution; Equal priority, as between CLEC Customers and Ameritech Customers, for restoration efforts, consistent with FCC Service Restoration guidelines, including deployment of repair personnel, and access to spare parts and components.
Sample 1
Critical or Expedited Troubles. Upon receiving a referred trouble from Frontier, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Frontier expedited request, CBT will notify Frontier and Frontier will have the option to implement the escalation process described in the Resale Guide. 1998-297_071098a.doc Sch. 2.13 - 2
Sample 1

Related to Critical or Expedited Troubles

  • Dismissal or Suspension Grievances (a) In the case of a dispute arising from an employee’s dismissal, the grievance may be filed directly at Step 3, within thirty (30) days of the date on which the dismissal occurred, or within thirty (30) days of the employee receiving notice of dismissal. (b) In the case of a dispute arising from an employee’s suspension, the grievance may commence at Step 2 of the grievance procedure within thirty (30) days of the date on which the suspension occurred, or within (30) days of the employee receiving notice of suspension.

  • Dismissal or Suspension Grievance (a) In the case of a dispute arising from an employee's dismissal, the grievance may be filed directly at arbitration within thirty (30) days of the date on which the dismissal occurred, or within thirty (30) days of the employee receiving notice of dismissal. (b) In the case of a dispute arising from an employee's suspension, the grievance may commence at Step 2 of the grievance procedure within thirty (30) days of the date on which the suspension occurred, or within thirty (30) days of the employee receiving notice of suspension.

  • Employer Grievance The Employer may institute a grievance by delivering the same in writing to the President of the Local Union and the President shall answer such grievance in writing within five working (5) days. If the answer is not acceptable to the Employer, the Employer may, within ten (10) working days from the day the President gives her answer, give ten (10) working days notice to the President of the Local Union of its intention to refer the dispute to arbitration.

  • Denial of Grievance Failure by the School Board or its representative to issue a decision within the time periods provided herein shall constitute a denial of the grievance and the employee may appeal it to the next level.

  • Technical or Contractual Problems Contractor shall meet with the Department's personnel, or designated representatives, to resolve technical or contractual problems occurring during the contract term or to discuss the progress made by Contractor and the Department in the performance of their respective obligations, at no additional cost to the Department. The Department may request the meetings as problems arise and will be coordinated by the Department. The Department shall provide Contractor a minimum of three full working days notice of meeting date, time, and location. Face-to-face meetings are desired; however, at Contractor's option and expense, a conference call meeting may be substituted. Contractor’s consistent failure to participate in problem resolution meetings, Contractor missing or rescheduling two consecutive meetings, or Contractor’s failure to make a good faith effort to resolve problems may result in termination of the contract.

  • Employee Grievances (a) Grievances on behalf of employees shall be handled as follows:

  • Employee Grievance If an employee considers there has been a significant change to the job content of the position held, the employee may initiate a grievance by using Step 1 of the Grievance Procedure. If the issue is not resolved at this step, the Job Classification Review Procedure of Article 22.02(B) above shall be utilized.

  • Policy Grievance – Employer Grievance The Employer may institute a grievance alleging a general misinterpretation or violation by the Union or any employee by filing a written grievance with the Bargaining Unit President, with a copy to the Labour Relations Officer within twenty (20) days after the circumstances have occurred. A meeting will be held between the parties within ten (10) days. The Union shall reply within ten (10) days after the meeting, and failing settlement, the matter may be referred to arbitration. (a) Where a difference arises between the parties relating to the interpretation, application or administration of this Agreement, including any questions as to whether a matter is arbitrable, or where an allegation is made that this Agreement has been violated, either of the parties may, after exhausting the grievance procedure established by this Agreement, notify the other party in writing of its decision to submit the difference or allegation to arbitration, and the notice shall contain the name of the first party's appointee to an Arbitration Board. The recipient of the notice shall, within ten (10) days, inform the other party of the name of its appointee to the Arbitration Board. The two appointees so selected shall within ten (10) days of the appointment of the second of them, appoint a third person who shall be the Chairperson. If the recipient of the notice fails to appoint a nominee, or if the two nominees fail to agree upon a Chairperson within the time limit, the appointment shall be made by the Minister of Labour for Ontario upon the request of either party. (b) Within thirty (30) calendar days of the receipt of notice referred to in Article 8.12(a) above, either party may require a process for a sole arbitrator where the grievance concerns: i) a job posting ii) a short term layoff

  • Reporting of Abuse, Neglect, or Exploitation Consistent with provisions of 33 V.S.A. §4913(a) and §6903, Party and any of its agents or employees who, in the performance of services connected with this agreement, (a) is a caregiver or has any other contact with clients and (b) has reasonable cause to believe that a child or vulnerable adult has been abused or neglected as defined in Chapter 49 or abused, neglected, or exploited as defined in Chapter 69 of Title 33 V.S.A. shall: as to children, make a report containing the information required by 33 V.S.A. §4914 to the Commissioner of the Department for Children and Families within 24 hours; or, as to a vulnerable adult, make a report containing the information required by 33 V.S.A. §6904 to the Division of Licensing and Protection at the Department of Disabilities, Aging, and Independent Living within 48 hours. Party will ensure that its agents or employees receive training on the reporting of abuse or neglect to children and abuse, neglect or exploitation of vulnerable adults.

  • Grievability Denial of a petition for reinstatement is grievable. The grievance may not be based on information other than that shared with the Employer at the time of the petition for reinstatement.

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