Customer Service Management. The Style Consultant shall respond in a timely manner to the requests of the Customers and fulfill the Services in a timely and professional manner, utilizing his/ her customer support and service skills.
Customer Service Management. 4.1 The County Council shall provide a comprehensive customer management service throughout the Agreement Period to address and action all queries, enquiries, and complaints relating to the Core Services under this Agreement.
4.2 The County Council shall respond to all queries, enquiries and complaints in accordance with its own adopted policies and protocols.
4.3 The County Council shall keep all appropriate records and data relating to the Core Services as required by the County Council and keep these available for inspection by the County Council at any reasonable time.
4.4 The County Council shall maintain records for the Core Services which includes but is not limited to: • the dates that the work was carried out and the location; • details of the services carried out; and • the name of the Contractor who carried out the work.
Customer Service Management. 1.2.1 The Parish Council shall provide a comprehensive customer management service throughout the Agreement Period to address and action all queries, enquiries, and complaints relating to the Core Services under this Agreement.
1.2.2 The Parish Council shall respond to all queries, enquiries and complaints in accordance with its own adopted policies and protocols.
1.2.3 The Parish Council shall keep all appropriate records and data relating to the Core Services as required by the County Council and keep these available for inspection by the County Council at any reasonable time.
1.2.4 The Parish Council is to maintain records for the Core services which includes but is not limited to: • the dates that the work was carried out and the location; • details of the type of cut; and • the name of the Contractor who carried out the work.
2.1 the provision of financial matters, which will be the responsibility of the Chief Financial Officer (save for financial matters in respect of the Allocated Revenue Budget); or
2.2 the provision of the County Council's powers under Section 42 of the Highways Act 1980.
Customer Service Management. (a) Each Party shall, throughout the Term, maintain within its organization a service manager (“Service Manager”) to serve as such Party's primary point of contact for day-to-day communications, consultation and decision-making regarding the Unqork Materials. Each Service Manager shall be responsible for providing all day-to-day consents and approvals on behalf of such Party under this Agreement. Each Party shall ensure its Service Manager has the requisite organizational authority, skill, experience and other qualifications to perform in such capacity. Unqork’s Service Manager and Customer’s Service Manager shall be identified in the first Order and/or SOW to this Agreement, and, if different on subsequent Orders or SOWs, on each subsequent Order or SOW. If either Party’s Service Manager ceases to be employed by such Party or such Party otherwise wishes to replace its Service Manager, such Party shall promptly name a new Service Manager and shall notify the other Party in writing.
(b) Customer’s Service Manager will designate no more than ten (10) Persons who will be authorized to contact Unqork (each, a “Designated Contact Person”) with support questions in accordance with the SLA attached hereto as Schedule C. The Service Manager may designate different Designated Contact Persons for different Orders, as applicable. The Service Manager will provide Unqork a written list of the Designated Contact Persons, which may be revised by the Service Manager from time to time.
Customer Service Management. Distributor agrees to provide a dedicated sales representative at a managerial level for JJC who will have no involvement with any other retailers that have juice and/or smoothies as their core business. Distributor’s sales representative will be available 12 hours a day by phone, during the hours from 6 a.m. to 6 p.m. Response time will be within two (2) hours Monday through Friday, between 8:00 a.m. and 6 p.m., and within four (4) hours on weekends, after hours, and holidays.
Customer Service Management. Provide partners with work order processing work flow, submit problems and examine work order handling process. · Provide customer service center with problems arising in sales and collect such problems · Offer multi-user and multi-authorization functionality · Offer problem categorization and analysis · Frequent problem maintenance · Customer status analysis Customer profiling analysis: including customer hierarchy, risk, preference, habit, etc.; Customer profit analysis: marginal profit, total profit and net profit of products purchased by different customers; Customer trend analysis: including future trends of customer quantity, category and other issues, approaches to secure customers, etc. Customer product analysis: behavioral analysis of customers’ purchase of products; Customer promotion analysis: including statistical analysis of promotional campaigns including advertisements and publicity activities.
Customer Service Management. 1.2.1 The [Parish/Town] Council shall provide a comprehensive customer management service throughout the Agreement Period to address and action all queries, enquiries, and complaints relating to the Core Services under this Agreement.
1.2.2 The [Parish/Town] Council shall respond to all queries, enquiries and complaints in accordance with its own adopted policies and protocols.
1.2.3 The [Parish/Town] Council shall keep all appropriate records and data relating to the Core Services as required by the County Council and keep these available for inspection by the County Council at any reasonable time.
1.2.4 The [Parish/Town] Council is to maintain records for the Core services which includes but is not limited to: • the dates that the work was carried out and the location; • details of the type of cut; and • the name of the Contractor who carried out the work.
2.1 the provision of financial matters, which will be the responsibility of the Chief Financial Officer (save for financial matters in respect of the Allocated Revenue Budget); or
2.2 the provision of the County Council's powers under Section 42 of the Highways Act 1980.
Customer Service Management. (a) Each Party shall, throughout the Term, maintain within its organization a service manager (“Service Manager”) to serve as such Party's primary point of contact for day-to-day communications, consultation and decision-making regarding the Unqork Materials. Each Service Manager shall be responsible for providing all day-to-day consents and approvals on behalf of such Party under this EULA. Each Party shall ensure its Service Manager has the requisite organizational authority, skill, experience and other qualifications to perform in such capacity. Unqork’s Service Manager and Customer’s Service Manager shall be identified in each Customer Order. If either Party’s Service Manager ceases to be employed by such Party or such Party otherwise wishes to replace its Service Manager, such Party shall promptly name a new Service Manager and shall notify the other Party in writing.
(b) Customer’s Service Manager will designate no more than ten (10) Persons who will be authorized to contact Unqork (each, a “Designated Contact Person”) with support questions in accordance with the SLA. The Service Manager may designate different Designated Contact Persons for different Orders, as applicable. The Service Manager will provide Unqork a written list of the Designated Contact Persons, which may be revised by the Service Manager from time to time.
Customer Service Management. 4.1. The Parties shall set up their own 24-hour customer service hotline centers and customer service E-mail boxes.
4.2. Party A will transfer any issues that are not related to Party A, but have been received by Party A’s customer complaint centers or consultation centers (1001 customer service hotline) to Party B for its handling and Party B shall give a preliminary reply or directly reply to the relevant customers within one hour. Party B shall be responsible for solving the relevant issues.
4.3. Party B shall not ask any users to contact Party A directly as it thinks that any requests for consultation or complaints received by it are related to Party A. If Party B considers that any requests for consultation or complaints received by Party B are indeed related to Party A, Party B’s customer service staff or customer service system shall assist Party A to analyze and solve the relevant issues and contact Party A within one hour from the receipt. Subject to the confirmation from Party A, the relevant issues may be transferred to Party A.
4.4. If one Party is not able to determine which party is responsible for the consultation requests or complaints it receives, the receiving Party shall contact the other Party within one hour of the receipt. The receiving Party shall find out which party is responsible and help customers solve the relevant issues as soon as possible. The Parties shall not pass issues to each other.
4.5. Pursuant to the categories of the cooperative businesses, Party B shall give a detailed description of the services to be provided to users in its application for the operation of such businesses. An attachment shall be submitted if necessary.
4.6. Party B shall grant the authorization and provide the network connection to Party A’s customer service staff in relation to service enquiries and service cancellation.
Customer Service Management
