Customer Service Management Sample Clauses

Customer Service Management. The Style Consultant shall respond in a timely manner to the requests of the Customers and fulfill the Services in a timely and professional manner, utilizing his/ her customer support and service skills.
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Customer Service Management. 1.2.1 The Parish Council shall provide a comprehensive customer management service throughout the Agreement Period to address and action all queries, enquiries, and complaints relating to the Core Services under this Agreement. 1.2.2 The Parish Council shall respond to all queries, enquiries and complaints in accordance with its own adopted policies and protocols. 1.2.3 The Parish Council shall keep all appropriate records and data relating to the Core Services as required by the County Council and keep these available for inspection by the County Council at any reasonable time. 1.2.4 The Parish Council is to maintain records for the Core services which includes but is not limited to: • the dates that the work was carried out and the location; • details of the type of cut; and • the name of the Contractor who carried out the work. 2.1 the provision of financial matters, which will be the responsibility of the Chief Financial Officer (save for financial matters in respect of the Allocated Revenue Budget); or 2.2 the provision of the County Council's powers under Section 42 of the Highways Act 1980.
Sample 1
Customer Service Management. 1.2.1 The [Parish/Town] Council shall provide a comprehensive customer management service throughout the Agreement Period to address and action all queries, enquiries, and complaints relating to the Core Services under this Agreement. 1.2.2 The [Parish/Town] Council shall respond to all queries, enquiries and complaints in accordance with its own adopted policies and protocols. 1.2.3 The [Parish/Town] Council shall keep all appropriate records and data relating to the Core Services as required by the County Council and keep these available for inspection by the County Council at any reasonable time. 1.2.4 The [Parish/Town] Council is to maintain records for the Core services which includes but is not limited to: • the dates that the work was carried out and the location; • details of the type of cut; and • the name of the Contractor who carried out the work. 2.1 the provision of financial matters, which will be the responsibility of the Chief Financial Officer (save for financial matters in respect of the Allocated Revenue Budget); or 2.2 the provision of the County Council's powers under Section 42 of the Highways Act 1980.
Sample 1
Customer Service Management. 4.1. The Parties shall set up their own 24-hour customer service hotline centers and customer service E-mail boxes. 4.2. Party A will transfer any issues that are not related to Party A, but have been received by Party A’s customer complaint centers or consultation centers (1001 customer service hotline) to Party B for its handling and Party B shall give a preliminary reply or directly reply to the relevant customers within one hour. Party B shall be responsible for solving the relevant issues. 4.3. Party B shall not ask any users to contact Party A directly as it thinks that any requests for consultation or complaints received by it are related to Party A. If Party B considers that any requests for consultation or complaints received by Party B are indeed related to Party A, Party B’s customer service staff or customer service system shall assist Party A to analyze and solve the relevant issues and contact Party A within one hour from the receipt. Subject to the confirmation from Party A, the relevant issues may be transferred to Party A. 4.4. If one Party is not able to determine which party is responsible for the consultation requests or complaints it receives, the receiving Party shall contact the other Party within one hour of the receipt. The receiving Party shall find out which party is responsible and help customers solve the relevant issues as soon as possible. The Parties shall not pass issues to each other. 4.5. Pursuant to the categories of the cooperative businesses, Party B shall give a detailed description of the services to be provided to users in its application for the operation of such businesses. An attachment shall be submitted if necessary. 4.6. Party B shall grant the authorization and provide the network connection to Party A’s customer service staff in relation to service enquiries and service cancellation.
Sample 1
Customer Service Management. Distributor agrees to provide a dedicated sales representative at a managerial level for JJC who will have no involvement with any other retailers that have juice and/or smoothies as their core business. Distributor’s sales representative will be available 12 hours a day by phone, during the hours from 6 a.m. to 6 p.m. Response time will be within two (2) hours Monday through Friday, between 8:00 a.m. and 6 p.m., and within four (4) hours on weekends, after hours, and holidays.
Sample 1
Customer Service Management. Provide partners with work order processing work flow, submit problems and examine work order handling process. · Provide customer service center with problems arising in sales and collect such problems · Offer multi-user and multi-authorization functionality · Offer problem categorization and analysis · Frequent problem maintenance · Customer status analysis Customer profiling analysis: including customer hierarchy, risk, preference, habit, etc.; Customer profit analysis: marginal profit, total profit and net profit of products purchased by different customers; Customer trend analysis: including future trends of customer quantity, category and other issues, approaches to secure customers, etc. Customer product analysis: behavioral analysis of customers’ purchase of products; Customer promotion analysis: including statistical analysis of promotional campaigns including advertisements and publicity activities.
Sample 1
Customer Service Management. (a) Each Party shall, throughout the Term, maintain within its organization a service manager (“Service Manager”) to serve as such Party's primary point of contact for day-to-day communications, consultation and decision-making regarding the Unqork Materials. Each Service Manager shall be responsible for providing all day-to-day consents and approvals on behalf of such Party under this EULA. Each Party shall ensure its Service Manager has the requisite organizational authority, skill, experience and other qualifications to perform in such capacity. Unqork’s Service Manager and Customer’s Service Manager shall be identified in each Customer Order. If either Party’s Service Manager ceases to be employed by such Party or such Party otherwise wishes to replace its Service Manager, such Party shall promptly name a new Service Manager and shall notify the other Party in writing. (b) Customer’s Service Manager will designate no more than ten (10) Persons who will be authorized to contact Unqork (each, a “Designated Contact Person”) with support questions in accordance with the SLA. The Service Manager may designate different Designated Contact Persons for different Orders, as applicable. The Service Manager will provide Unqork a written list of the Designated Contact Persons, which may be revised by the Service Manager from time to time.
Sample 1
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Customer Service Management. (a) Each Party shall, throughout the Term, maintain within its organization a service manager (“Service Manager”) to serve as such Party's primary point of contact for day-to-day communications, consultation and decision-making regarding the Unqork Materials. Each Service Manager shall be responsible for providing all day-to-day consents and approvals on behalf of such Party under this Agreement. Each Party shall ensure its Service Manager has the requisite organizational authority, skill, experience and other qualifications to perform in such capacity. Unqork’s Service Manager and Customer’s Service Manager shall be identified in the first Order and/or SOW to this Agreement, and, if different on subsequent Orders or SOWs, on each subsequent Order or SOW. If either Party’s Service Manager ceases to be employed by such Party or such Party otherwise wishes to replace its Service Manager, such Party shall promptly name a new Service Manager and shall notify the other Party in writing. (b) Customer’s Service Manager will designate no more than ten (10) Persons who will be authorized to contact Unqork (each, a “Designated Contact Person”) with support questions in accordance with the SLA attached hereto as Schedule C. The Service Manager may designate different Designated Contact Persons for different Orders, as applicable. The Service Manager will provide Unqork a written list of the Designated Contact Persons, which may be revised by the Service Manager from time to time.
Sample 1
Customer Service Management 
Sample 1

Related to Customer Service Management

  • Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity 1.1.02 Identify at least one individual to act as the program contact in the following areas: 1. Immunization Program Manager;

  • PERFORMANCE MANAGEMENT SYSTEM 6.1 The Performance Plan (Annexure A) to this Agreement sets out – 6.1.1 The standards and procedures for evaluating the Employee’s performance; and 6.1.2 The intervals for the evaluation of the Employee’s performance. 6.2 Despite the establishment of agreed intervals for evaluation, the Employer may in addition review the Employee’s performance at any stage while the contract of employment remains in force; 6.3 Personal growth and development needs identified during any performance review discussion must be documented in a Personal Development Plan as well as the actions agreed to and implementation must take place within set time frames; 6.4 The Employee’s performance will be measured in terms of contributions to the goals and strategies set out in the Employer’s Integrated Development Plan (IDP) as described in 6.6 – 6.12 below; 6.5 The Employee will submit quarterly performance reports (SDBIP) and a comprehensive annual performance report at least one week prior to the performance assessment meetings to the Evaluation Panel Chairperson for distribution to the panel members for preparation purposes; 6.6 Assessment of the achievement of results as outlined in the performance plan: 6.6.1 Each KPI or group of KPIs shall be assessed according to the extent to which the specified standards or performance targets have been met and with due regard to ad-hoc tasks that had to be performed under the KPI, and the score of the employer will be given to and explained to the Employee during the assessment interview. 6.6.2 A rating on the five-point scale shall be provided for each KPI or group of KPIs which will then be multiplied by the weighting to calculate the final score; 6.6.3 The Employee will submit his self-evaluation to the Employer prior to the formal assessment; 6.6.4 In the instance where the employee could not perform due to reasons outside the control of the employer and employee, the KPI will not be considered during the evaluation. The employee should provide sufficient evidence in such instances; and 6.6.5 An overall score will be calculated based on the total of the individual scores calculated above.

  • Virus Management DST shall maintain a malware protection program designed to deter malware infections, detect the presence of malware within DST environment.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

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