Customer Service System Sample Clauses

Customer Service System. 5 The computer-based system designated by CITY for service records, billing, 6 reporting and other operations data for the Recycle Plus Program.
Sample 1See All (4)
AutoNDA by SimpleDocs
Customer Service System. A. The Health Plan shall implement and maintain a customer service system that includes implementation of a Customer Service Plan. The Customer Service Plan must be approved by IDHW and shall include the following requirements: 1. Operate an Enrollee Services Department staffed with trained representatives; 2. Comply with the requirements at 42 CFR § 438.10(f)(6) by ensuring required information is accessible and readily available to Enrollees. 3. Customer service policies and training for staff; 4. Implement and maintain a Call Center/Help Desk that meets the requirements in Attachment 10 - Information Systems; 5. Implement and maintain an internet website for Enrollees to access information pertaining to the Health Plan’s services that complies with the requirements in Attachment 10 - Information Systems; 6. Implement and maintain an internet website for Providers that complies with the requirements in Attachment 10 - Information Systems; and 7. Operate a dedicated toll-free Provider Services Helpline that complies with the requirements in Attachment 10 - Information Systems and is staffed with trained representatives knowledgeable about the contracted services. 8. If Interactive Voice Response (IVR) is utilized, comply with the requirements in Attachment 11 - Provider Helpline, Call Center, and IVR Requirements. 9. Conduct periodic (at least annually) monitoring of calls to the Call Center/Help Desk and for QM purposes.
Sample 1
Customer Service System. To achieve excellence in customer service, Township and Contractor will work together on all aspects of customer management, communications, education and outreach, and complaint processing.
Sample 1
Customer Service System. Identification Number (Prem ID); Service Recipient address; Recycling Cart size, quantity, and if the carts require repair or replacement; Recyclable Material placed beside the carts; Overflowing and/or contaminated Recycling Carts; and Number of Used Oil Containers and Used Oil Filter Containers collected.
Sample 1
Customer Service System. A. The Health Plan shall implement and maintain a customer service system that includes implementation of a Customer Service Plan. The Customer Service Plan must be approved by IDHW and shall include the following requirements: 1. Operate an Enrollee Services Department staffed with trained representatives; 2. Comply with the requirements at 42 CFR § 438.10(f)(6) by ensuring required information is accessible and readily available to Enrollees. 3. Customer service policies and training for staff; 4. Implement and maintain a Call Center/Help Desk and Nurse Advice Line that meet the requirements in Attachment 10 - Information Systems; 5. Implement and maintain an internet website for Enrollees to access information pertaining to the Health Plan’s services that complies with the requirements in Attachment 10 - Information Systems; 6. Implement and maintain an internet website for Providers that complies with the requirements in Attachment 10 - Information Systems; and 7. Operate a dedicated toll-free Provider Services Helpline that complies with the requirements in Attachment 10 - Information Systems and is staffed with trained representatives knowledgeable about the contracted services. 8. If Interactive Voice Response (IVR) is utilized, comply with the requirements in Attachment 11 - Provider Helpline, Call Center, Nurse Advice Line, and IVR Requirements. 9. Conduct periodic (at least annually) monitoring of calls to the Call Center/Help Desk and Nurse Advice Line for QM purposes.
Sample 1

Related to Customer Service System

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • To Customer To the extent Goods or any of their substances fall within the scope of other chemical control regulations, Supplier confirms and represents that the Goods or any of their substances, are fully compliant with these regulations.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Contract.

  • Interconnection Customer Provided Services The services provided by Interconnection Customer under this LGIA are set forth in Article 9.6 and Article 13.5. 1. Interconnection Customer shall be paid for such services in accordance with Article 11.6.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!