Customer Service System Sample Clauses
The Customer Service System clause establishes the requirements and standards for providing customer support related to the products or services covered by the agreement. It typically outlines the methods through which customers can seek assistance, such as phone, email, or online portals, and may specify response times, hours of operation, and escalation procedures for unresolved issues. By defining these expectations, the clause ensures that customers receive consistent and reliable support, thereby enhancing satisfaction and addressing potential problems efficiently.
Customer Service System. The computer-based system designated by CITY for service records, billing, reporting and other operations data for the Recycle Plus Program.
Customer Service System. Identification Number (Prem ID); Service Recipient address; Recycling Cart size, quantity, and if the carts require repair or replacement; Recyclable Material placed beside the carts; Overflowing and/or contaminated Recycling Carts; and Number of Used Oil Containers and Used Oil Filter Containers collected.
Customer Service System. A. The Health Plan shall implement and maintain a customer service system that includes implementation of a Customer Service Plan. The Customer Service Plan must be approved by IDHW and shall include the following requirements:
1. Operate an Enrollee Services Department staffed with trained representatives;
2. Comply with the requirements at 42 CFR § 438.10(f)(6) by ensuring required information is accessible and readily available to Enrollees.
3. Customer service policies and training for staff;
4. Implement and maintain a Call Center/Help Desk and Nurse Advice Line that meet the requirements in Attachment 10 - Information Systems;
5. Implement and maintain an internet website for Enrollees to access information pertaining to the Health Plan’s services that complies with the requirements in Attachment 10 - Information Systems;
6. Implement and maintain an internet website for Providers that complies with the requirements in Attachment 10 - Information Systems; and
7. Operate a dedicated toll-free Provider Services Helpline that complies with the requirements in Attachment 10 - Information Systems and is staffed with trained representatives knowledgeable about the contracted services.
8. If Interactive Voice Response (IVR) is utilized, comply with the requirements in Attachment 11 - Provider Helpline, Call Center, Nurse Advice Line, and IVR Requirements.
9. Conduct periodic (at least annually) monitoring of calls to the Call Center/Help Desk and Nurse Advice Line for QM purposes.
Customer Service System. A. The Health Plan shall implement and maintain a customer service system that includes implementation of a Customer Service Plan. The Customer Service Plan must be approved by IDHW and shall include the following requirements:
1. Operate an Enrollee Services Department staffed with trained representatives;
2. Comply with the requirements at 42 CFR § 438.10(f)(6) by ensuring required information is accessible and readily available to Enrollees.
3. Customer service policies and training for staff;
4. Implement and maintain a Call Center/Help Desk that meets the requirements in Attachment 10 - Information Systems;
5. Implement and maintain an internet website for Enrollees to access information pertaining to the Health Plan’s services that complies with the requirements in Attachment 10 - Information Systems;
6. Implement and maintain an internet website for Providers that complies with the requirements in Attachment 10 - Information Systems; and
7. Operate a dedicated toll-free Provider Services Helpline that complies with the requirements in Attachment 10 - Information Systems and is staffed with trained representatives knowledgeable about the contracted services.
8. If Interactive Voice Response (IVR) is utilized, comply with the requirements in Attachment 11 - Provider Helpline, Call Center, and IVR Requirements.
9. Conduct periodic (at least annually) monitoring of calls to the Call Center/Help Desk and for QM purposes.
Customer Service System. To achieve excellence in customer service, Township and Contractor will work together on all aspects of customer management, communications, education and outreach, and complaint processing.