Customer Support – Technical Support Sample Clauses

Customer Support – Technical Support. Customer will have 24/7 access to the Ardoq online Knowledge Base. Customer support is offered through the in- app chat or by sending an email to xxxxxxx@xxxxx.xxx. Standard support is provided during regular business hours in Central European time and US Eastern time: EMEA: 08.00-17.00 Central European Time (CET/CEST), from Monday to Friday, with the exclusion of New Year's Eve, New Year’s Day, Good Friday, Easter Monday, Christmas Eve, Christmas Day, and Boxing Day. USA: 08.00-17.00 US Eastern Time (EST/EDT), from Monday to Friday, with the exclusion of New Year's Eve, New Year’s Day, Xxxxxx Xxxxxx Xxxx, Xx. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Friday following Thanksgiving Day, Christmas Eve and Christmas Day. Ardoq’s customer support processes all incoming support requests from the Customer. In cases where escalation is necessary, the Customer can reach out to its Customer Success Manager. For support purposes, Ardoq has internal administrators who can access Customer’s data. Logs are kept of any access by Ardoq administrators. Ardoq customer support is offered in English and Norwegian.
Sample 1
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Customer Support – Technical Support. Noosh shall use reasonable commercial efforts to provide first-level and second level customer support to End Users of the Noosh Service with the use and functionality of the integration of the Noosh Service and PEX Service portions of the Noosh Service. Noosh shall have the right to designate up to three (3) contact persons, which may include substitutes, as necessary to address such customer support issues ("Contact Persons"). Such Contact Persons may request assistance and communicate descriptions of problems encountered with the integration of the Noosh Service and the PEX Service and PEX will provide telephone support to such Contact Persons during regular business hours, provided that if the problems cause a material disruption in the operation of the PEX Services, PEX will provide support Monday to Friday from 9 AM-8 PM E.S.T. PEX will use reasonable commercial efforts to provide the Contact Persons with answers and solutions to problems to End Users of the Noosh Service related to the PEX Service. If necessary, PEX will provide the Contact Persons with a reasonable amount of training and training materials to provide such Contact Persons with sufficient information to train other Noosh personnel as necessary, at no additional cost to Noosh.
Sample 1

Related to Customer Support – Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Research Support (a) Having regard to the resources reasonably available for such purposes, the Operator will cooperate with AHS to provide such participation by its Staff as may be reasonable in relation to the carrying out of research within the Province. (b) The Operator agrees to promptly notify AHS in the event that it undertakes or agrees to participate in any form of clinical trial, research project, instrument use, or similar activity which in any way relates to the Services provided under this Agreement. The Operator shall, upon request, provide AHS with written evidence of Client disclosure and consent to research.

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

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