ESCALATION AND RESOLUTION Sample Clauses

ESCALATION AND RESOLUTION. Client shall designate a contact for the resolution of all technical support issues (the “Client Technical Contact”). The Client Technical Contact shall be eMazzanti’s sole point of communication with Client for the resolution of technical support issues. The Client Technical Contact must have electronic mail addresses accessible from the Internet to facilitate communications between Client and eMazzanti technical and administrative personnel. Client represents that the Client Technical Contact shall have the authority to contractually bind Client with respect to resolving technical support issues with regard to this MSA and any Addendum(s) or Scope of Work(s). eMazzanti and Client shall each designate an account manager for the purpose of administration of this MSA (the “eMazzanti Contract Contact” and the “Client Contract Contact”, respectively). In the event that either Party determines that resolution of the dispute regarding any matter regarding the Client Services that may have a material impact upon the delivery or completion of the Client Services, the following procedure shall be utilized by the parties to address the resolution of the issue(s): When a conflict arises, the Parties will, first, strive to resolve the problem internally on an informal basis. If the person immediately involved cannot resolve the conflict within 24 hours, the Client Contract Contact and the eMazzanti Contract Contact will meet (in person or via electronic visual media), to resolve the issue. A. If, after one (1) business day, the issue remains unresolved, either Party may insist the issue be raised to the eMazzanti Consultant’s next level manager, and his/her Client counterpart. B. If the issue remains unresolved for thirty (30) days, either Party may elect to terminate this MSA in accordance with the terms hereof. Upon termination, Client shall immediately pay all unpaid outstanding invoices and fees, including, but not limited to, the payment of any early termination fees.
Sample 1Sample 2
AutoNDA by SimpleDocs
ESCALATION AND RESOLUTION. Except as otherwise provided herein, any dispute, controversy or claim (individually and collectively, a arising under this Agreement shall be resolved in accordance with the procedures set forth in this Section
Sample 1
ESCALATION AND RESOLUTION. NiceLabel will use the resources within its reasonable control to provide technical support and to verify, diagnose and correct any errors or defects or produce “work arounds” in the NiceLabel Software in accordance with the following support escalation procedures and response times. Critical Production printing system is down, and no workaround is immediately available. 1 hour NiceLabel shall provide a solution, work around or action plan for resolution of priority 1 support incident within one (1) business day of receipt of such incident. High Production printing system is impaired but can continue in a restricted fashion. 2 hours NiceLabel shall provide a solution, work around or action plan for resolution of priority 2 support incident within two (2) business day of receipt of such incident. Standard Any other issue. 2 hours Mutually agreed upon problem identification by XxxxXxxxx Critical Production printing system is down, and no workaround is immediately available. 1 hour NiceLabel shall provide a solution, work around or action plan for resolution of priority 1 support incident within eight (8) hours of receipt of such incident (twenty-four hours a day, seven days a week). High Production printing system is impaired but can continue in a restricted fashion. 1 hour NiceLabel shall provide a solution, work around or action plan for resolution of priority 2 support incident within one (1) business day of receipt of such incident. Standard Any other issue. 2 hours Mutually agreed upon problem identification by XxxxXxxxx Applicable for both Standard and Platinum Support Services: In the event an action plan is submitted to the Customer as a corrective action, such action plan shall include: ▪ Status of the resolution process; ▪ Planned next steps, including identifying responsible NiceLabel resources; ▪ Required Customer actions to support the resolution process; ▪ To the extent possible, planned dates for NiceLabel’s actions; and ▪ Date and time for next status update from NiceLabel. Subsequent status updates shall include a summary of the actions undertaken so far; planned next steps; and date and time for the next status update. The SLA for corrective action only refers to that part of the processing time when the incident is being processed at NiceLabel. NiceLabel shall not be liable for any delay in delivery or performance of the Support Services due to any cause beyond its reasonable control as set forth in Section 12.6 of the Agreement (Force Maj...
Sample 1
ESCALATION AND RESOLUTION. Client shall designate a contact for the resolution of all technical support issues (the “Client Contact”). The Client Contact shall be DCG’s sole point of communication with Client for the resolution of technical support issues. The Client Contact must have electronic mail addresses accessible from the internet to facilitate communications between Client and DCG technical and administrative personnel. Client represents that the Client Contact has the authority to contractually bind Client with respect to resolving disputes with regard to this MSA. DCG shall designate an account manager for the purpose of administration of this MSA (the “DCG Contact”). 12.1. If after one business day, the issue remains unresolved, either party may insist the issue be raised to the DCG Consultant’s next level manager, and his/her Client counterpart. 12.2. If the issue remains unresolved for thirty days, either party may elect to terminate this MSA in accordance with the terms hereof. Upon termination, Client shall immediately pay all outstanding invoices and fees. Including, but not limited, to the payment of any early termination fees.
Sample 1

Related to ESCALATION AND RESOLUTION

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • DNS resolution RTT Refers to either “UDP DNS resolution RTT” or “TCP DNS resolution RTT”.

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Certified Resolutions A certified copy of the resolutions of the Board of Directors of Buyer authorizing and approving this Agreement and the consummation of the transactions contemplated by this Agreement.

  • Corporate Resolution As of the date hereof, Seller shall have received from Purchaser a certified copy of its corporate resolution approving the execution and delivery of this Agreement and the consummation of the transactions contemplated hereby, together with such other certificates of incumbency and other evidences of corporate authority as Seller or its counsel may reasonably request.

  • TCP DNS resolution RTT Refers to the RTT of the sequence of packets from the start of the TCP connection to its end, including the reception of the DNS response for only one DNS query. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • Governing Law and Resolution of Disputes 14.1 The execution, effectiveness, construction, performance, amendment and termination of this Agreement and the resolution of disputes hereunder shall be governed by the laws of China. 14.2 In the event of any dispute with respect to the construction and performance of this Agreement, the Parties shall first resolve the dispute through friendly negotiations. In the event the Parties fail to reach an agreement on the dispute within 30 days after either Party’s request to the other Parties for resolution of the dispute through negotiations, either Party may submit the relevant dispute to the China International Economic and Trade Arbitration Commission for arbitration, in accordance with its Arbitration Rules. The arbitration shall be conducted in Beijing. The arbitration award shall be final and binding on all Parties. 14.3 Upon the occurrence of any disputes arising from the construction and performance of this Agreement or during the pending arbitration of any dispute, except for the matters under dispute, the Parties to this Agreement shall continue to exercise their respective rights under this Agreement and perform their respective obligations under this Agreement.

  • Issue Resolution For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the 17 implementation and operation of this Agreement or COUNTY’s policies and procedures regarding 18 services described herein, the following sequential steps shall apply:

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!