Grievance and Review Sample Clauses

Grievance and Review. 5.1 Stage 1: Informal
Sample 1
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Grievance and Review. Stage 1: Immediate Supervisor a. A member of the negotiating unit having a grievance will discuss it with his/her lieutenant, either directly or with a representative, with the objective of resolving the matter informally. Stage 2: If after five (5) days the grievance is not resolved informally, it shall be reduced to writing and be presented to the Chief. The Chief will return the written grievance to the lieutenant and the President of the Association for a period of three (3) days for a second effort at informal resolution and, if that fails, then; within ten (10) days after the written grievance is returned to him, the Chief shall render a decision thereon, in writing, and present it to the member of the unit and his/her representative. Stage 3: Appeal to the Town Board a. If the aggrieved party and/or the Association are not satisfied with the decision at Stage 2, he/she may submit the grievance to the Town Board of the Town of b. The Town Board will hear the matter promptly and will issue its decision not later than fifteen (15) days from the date of the close of the hearing or, if oral hearings have been waived, from the date the final statements and proofs are submitted to the Town Board. The decision of the Town Board will be in writing and will set forth its findings of fact, reasoning, and conclusions on the issue. Stage 4: Arbitration a. In the event that a grievance is unresolved after being processed through all of the steps of the grievance procedure, or having moved through the grievance procedure by default; then not later than thirty (30) days after the third step procedures are complete, or thirty (30) days after the time limits required by the steps in the grievance procedure have run, either party may submit the grievance to arbitration by requesting from the Public Employment Relations Board a list of seven (7) arbitrators from which the Employer and the Union shall select an arbitrator by striking names alternately until one (1) remains who shall be designated the arbitrator for the grievance in question. It is agreed that up to three lists may be requested. b. The arbitrator shall have no power to add to, subtract from, or modify any of the provisions of this Agreement. c. The arbitrator shall not order pay corrections in any grievance case for a d. No decision of an arbitrator or of the Employer in any grievance case shall create the basis for retroactive adjustment, or other adjustment, in any other case. e. No arbitrator shall de...
Sample 1
Grievance and Review. A. Stage 1 - Immediate Supervisor 1. A member of the negotiating unit having a grievance will discuss it with her/his Immediate Supervisor, either directly or with a representative, with the objective of resolving the matter informally. 2. If after 5 working days, the grievance is not resolved informally, it shall be communicated in writing and be presented to the Immediate Supervisor. Within five (5) work days after the written grievance is presented to her/him, the Immediate Supervisor shall without any further consultation with the aggrieved party or any party in interest, render a decision thereon, in writing, and present it to the member of the unit, her/his representative and the Association. B. Stage 2 - Superintendent or His/Her Designee 1. If the party initiating the grievance is not satisfied with the written decision at the conclusion of Stage 1 and wishes to proceed further under this grievance procedure, the party shall within five (5) working days, present the grievance to the Association's Grievance Committee for its consideration. 2. If the Grievance Committee determines that the aggrieved party had a meritorious grievance, then it will file a written appeal of the decision at Stage 1 with the Superintendent, or his/her designee, within fifteen (15) working days after the aggrieved party has received such written decision. Copies of the written decision at Stage 1 shall be submitted with the appeal. 3. Within ten (10) working days after receipt of the appeal, the Superintendent or his/her duly authorized representative, shall hold a hearing with the aggrieved party and the Grievance Committee or its representative and all other parties in interest. 4. The Superintendent, or his/her designee, shall render a decision in writing to the aggrieved party, the Grievance Committee, or its representative within fifteen (15) working days after the conclusion of the hearing.
Sample 1
Grievance and Review. 5.1 Stage 1: Informal (a) Within twenty (20) days after the aggrieved party knew or should have known of the act or condition on which the grievance is based, the aggrieved party and the Association shall present the grievance in writing on the agreed upon form to her/his reporting Cabinet Member with the objective of resolving the matter informally. At this time the aggrieved party shall tell the Cabinet Member and the Human Resources Officer that they are in Stage 1 of a grievance. (b) Within ten (10) days after such discussion the Cabinet Member shall give her/his answer to the aggrieved party in writing to the grievant and the chair of the Grievance Committee.
Sample 1

Related to Grievance and Review

  • Grievance Mediation Nothing in this Article precludes the Parties from mutually agreeing to grievance mediation during any stage of the grievance procedure. The agreement shall be made in writing and stipulate the name of the person and the time line for grievance mediation to occur.

  • Grievance A grievance is an alleged violation, misinterpretation, or misapplication of the terms of the negotiated agreement between the Board and the Association.

  • Grievance and Appeals Unit See Section 9 for contact information. You may also contact the Office of the Health Insurance Commissioner’s Consumer Resource Program, RIREACH at 1-855-747-3224 about questions or concerns you may have. A complaint is an expression of dissatisfaction with any aspect of our operation or the quality of care you received from a healthcare provider. A complaint is not an appeal. For information about submitting an appeal, please see the Reconsiderations and Appeals section below. We encourage you to discuss any concerns or issues you may have about any aspect of your medical treatment with the healthcare provider that furnished the care. In most cases, issues can be more easily resolved if they are raised when they occur. However, if you remain dissatisfied or prefer not to take up the issue with your provider, you can call our Customer Service Department for further assistance. You may also call our Customer Service Department if you are dissatisfied with any aspect of our operation. If the concern or issue is not resolved to your satisfaction, you may file a verbal or written complaint with our Grievance and Appeals Unit. We will acknowledge receipt of your complaint or administrative appeal within ten (10) business days. The Grievance and Appeals Unit will conduct a thorough review of your complaint and respond within thirty (30) calendar days of the date it was received. The determination letter will provide you with the rationale for our response as well as information on any possible next steps available to you. When filing a complaint, please provide the following information: • your name, address, member ID number; • the date of the incident or service; • summary of the issue; • any previous contact with BCBSRI concerning the issue; • a brief description of the relief or solution you are seeking; and • additional information such as referral forms, claims, or any other documentation that you would like us to review. Please send all information to the address listed on the Contact Information section.

  • Informal Grievance Procedure Employees are encouraged to act promptly to attempt to resolve disputes with their manager/supervisor through an informal procedure. A meeting between the manager/supervisor and the employee should take place whenever requested by either party to assist, to clarify or resolve the grievance. The employee may be accompanied by his/her Union representative at the informal meeting. Any resolution reached at the informal step must be in accordance with the provisions of this agreement, or other rule or ordinance and shall not set precedent.

  • Procurement Related Complaints and Administrative Review 49.1 The procedures for making a Procurement-related Complaint are as specified in the TDS. 49.2 A request for administrative review shall be made in the form provided under contract forms.

  • Monitoring and Review The Provider agrees to allow access to the Department for purposes of monitoring and review. This access includes but is not limited to client records, fiscal records, staffing records, policy and procedural manuals, facilities, staff, and children in care of the Department. The Department will conduct quality reviews, which may include site-based quality review visits.

  • Informal Grievance 1. Within fourteen (14) calendar days of the event giving rise to a grievance, the grievant shall present the grievance informally for disposition by the immediate supervisor or at any appropriate level of authority within the department. 2. Presentation of an informal grievance shall be a prerequisite to the institution of a formal grievance.

  • Quality Assurance The parties endorse the underlying principles of the Company’s Quality Management System, which seeks to ensure that its services are provided in a manner which best conforms to the requirements of the contract with its customer. This requires the Company to establish and maintain, implement, train and continuously improve its procedures and processes, and the employees to follow the procedures, document their compliance and participate in the improvement process. In particular, this will require employees to regularly and reliably fill out documentation and checklists to signify that work has been carried out in accordance with the customer’s specific requirements. Where necessary, training will be provided in these activities.

  • COUNTY’S QUALITY ASSURANCE PLAN The County or its agent will evaluate the Contractor’s performance under this Contract on not less than an annual basis. Such evaluation will include assessing the Contractor’s compliance with all Contract terms and conditions and performance standards. Contractor deficiencies which the County determines are severe or continuing and that may place performance of the Contract in jeopardy if not corrected will be reported to the Board of Supervisors. The report will include improvement/corrective action measures taken by the County and the Contractor. If improvement does not occur consistent with the corrective action measures, the County may terminate this Contract or impose other penalties as specified in this Contract.

  • Grievance Commissioner System This is to confirm the discussion of the parties during collective bargaining that they are committed to encouraging early discussion and resolution of labour relations issues at the local level and seek to resolve grievances in a timely and cost efficient manner. To that end, this is to confirm that pursuant to Article 8, the parties agree that the Employer and Union at individual nursing homes may agree to utilize the following process in order to resolve a particular grievance through the utilization of a joint mediation-arbitration procedure:

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