REPAIR PROCEDURES Sample Clauses
The REPAIR PROCEDURES clause outlines the steps and responsibilities involved when repairs are needed under a contract. It typically specifies how repair requests should be made, who is responsible for performing or authorizing repairs, and any timelines or standards that must be met. For example, it may require the party receiving goods or services to notify the provider of defects within a certain period, or it may detail how costs are allocated for repairs. The core function of this clause is to ensure a clear, efficient process for addressing defects or damages, thereby minimizing disputes and downtime.
REPAIR PROCEDURES. 7.1 AT&T OKLAHOMA agrees to the following:
7.1.1 The AT&T OKLAHOMA LOC will be on-line and operational twenty-four (24) hours per day, seven
REPAIR PROCEDURES. Company shall furnish the following information with MATERIAL returned to Supplier for repair: (a) Company's name and complete address; (b) name(s) and telephone numbers(s) of Company's employee(s) to contact in case of questions about the MATERIAL to be repaired; (c) ship-to address for return of repaired MATERIAL if different than (a); (d) a complete list of MATERIAL returned; (e) the nature of the defect or failure if known; and (f) whether or not returned MATERIAL is in warranty. Supplier shall, within ten (10) days of the execution of this Agreement, provide a written notice to Company specifying (i) the name(s) and telephone number(s) of the individual(s) to be contacted concerning any questions that may arise concerning repair, and (ii) if required, any special packing of MATERIAL which might be necessary to provide adequate in-transit protection from transportation damage. MATERIAL repaired by Supplier shall have the repair completion date stenciled or otherwise identified in a permanent manner at a readily visible location on the MATERIAL and the repaired MATERIAL shall be returned with a tag or other papers describing the repairs which have been made. All invoices originated by Supplier for repair services must be clearly identified as such, and must contain: (i) a reference to Company's purchase order for these repair services, (ii) a detailed description of repairs made by Supplier and the need therefor, and (iii) an itemized listing of parts and labor charges, if any. Replaced parts will, upon request, be available for inspection by or returned to Company. Further, the provisions of the "INVOICING" and "SHIPPING" sections, other than provisions relating to transportation charges with respect to MATERIAL repaired under warranty, shall apply to Supplier's return to Company of repaired MATERIAL.
REPAIR PROCEDURES. 7.1 AT&T ARKANSAS agrees to the following:
7.1.1 The AT&T ARKANSAS LOC will be on-line and operational twenty-four (24) hours per day, seven (7) days per week. CLEC will provide a single point of contact (SPOC) for all of CLEC’s maintenance applicable to this Agreement (via an 800 number) 24 hours per day, seven (7) days a week.
7.1.2 While in manual mode operation, AT&T ARKANSAS will provide CLEC "estimated time to restore." Upon request, AT&T ARKANSAS’ LOC will provide CLEC status of missed repair commitments. When the trouble ticket commitment time occurs and the trouble ticket has not been closed, additional status will be provided at the CLEC’s request. The original trouble commitment will not be changed due to possible loss of priority for that customer. All missed appointments (e.g., vendor meets) will be handled in the same way. See Attachment 27 OSS for any electronic processing. The status of all other tickets will be given to the CLEC CNSC through the fax of a daily log (faxed the next morning to CLEC CNSC by 8 a.m. Central Time Zone) or another agreed upon method and will include all “closed tickets” from the previous day (including No Access and closed troubles).
7.1.3 Notice of emergency network outages, as defined in this Attachment, will be provided to the CLEC CNMC within one (1) hour.
7.1.4 Performance measurements will be measured and reported to CLEC. The CLEC may request service improvement meetings with AT&T ARKANSAS if the quality of service provided to CLEC customers based on these measurements is less that that provided to AT&T ARKANSAS’ customers. See Attachment 17 Performance Measurements.
7.1.5 For purposes of this Section, a Resale service is considered restored or a trouble resolved when the quality of a Resale service is equal to that provided before the outage or the trouble occurred.
REPAIR PROCEDURES. Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
13.1 This Section 13 shall be applicable to the providing of Repair Services described in Section 14 by Seller during and after the Product Warranty Period.
13.2 a) Prior to returning any defective Products to the FCA Repair Location, Nortel will notify Seller orally of the defect, if known at that time, and will request authorization from Seller for the return of such Products. Upon such request, Seller shall provide Nortel with a Return Material Authorization ("RMA") number to be prominently displayed on the shipping container for the defective Products and advise Nortel of the FCA Repair Location to which the Products should be returned.
REPAIR PROCEDURES. 7.1 AT&T agrees to the following:
REPAIR PROCEDURES. SBC KANSAS agrees to the following:
REPAIR PROCEDURES. 26.4.1 CLEC will refer repair calls to SBC-ASI/13State by telephone or other applicable SBC-ASI/13State interface.
REPAIR PROCEDURES. SECTION 20.01. Company shall furnish the following information with Material returned to Supplier for repair: (a) Company's name(s) and complete address; (b) name(s) and telephone numbers(s) of Company's employee(s) to contact in case of questions about the Material to be repaired; (c) ship-to-address for return of repaired Material if different than (a); (d) a complete list of Material returned; (e) the nature of the defect or failure if known; (f) whether or not returned Material is in warranty, and (g) RMA number previously obtained from Supplier. Supplier Customer Service representative shall be contacted concerning any questions that arise concerning repair.
SECTION 20.02. Material repaired by Supplier shall have the repair completion date stenciled or otherwise identified in a permanent manner at a readily visible location on the Material. Supplier shall provide a quarterly summary report highlighting failure analysis.
SECTION 20.03. All invoices originated by Supplier for repair services must be clearly identified as such, and must contain: (a) a reference to Company's Purchase Order for these repair services, (b) a detailed description of repairs made by Supplier and the need therefor, and (c) an itemized listing of parts and labor charges, if any. Replaced parts will, upon request, be available for inspection by or returned to Company. Further, the provisions of Articles LIV (Invoicing) and LII (Shipping), other than provisions relating to transportation charges with respect to Material repaired under warranty, shall apply to Supplier's return to Company of repaired Material.
REPAIR PROCEDURES. All repair work to be covered by this Limited Fit & Finish Warranty must be authorized by Homebuilder. Any work performed by a contractor without Homebuilder’s knowledge and approval will be at Homeowner’s expense, and any repair/replacement work performed by Homeowner or any third party hired by Homeowner without Homebuilder’s knowledge and approval will be at Homeowner’s expense. To avoid any possible confusion, Homeowner should not schedule any repair/replacement work to be done if Homeowner intends to assert a Fit & Finish claim or action under this Limited Fit & Finish Warranty. Homeowner should contact Homebuilder’s Customer Care Department for all work to be covered by this Limited Fit & Finish Warranty. Homeowner must allow the Homebuilder an opportunity to inspect the reported deficiency and to repair or replace the deficiency if Homebuilder agrees it is covered by this Limited Fit & Finish Warranty. Homebuilder cannot guarantee a perfect match to original materials, colors or finish, but will use best efforts to match repairs to original materials, colors or finishes as close as reasonably possible. By submitting a claim under this Limited Fit & Finish Warranty, Homeowner agrees to assign any rights or causes of action that Homeowner may have against any other person, third party or insurer with respect to the subject matter of the warranty action to Homebuilder, and Homeowner agrees to sign any documents necessary for Homebuilder to seek recoveries of any costs or expenses incurred or associated with repairing, replacing or paying for such warranty action.
REPAIR PROCEDURES. 25 6.4 WARRANTY TRACKING...................................................................26 6.5 YEAR 2000 FUNCTIONALITY.............................................................26