REPAIR PROCEDURES. Company shall furnish the following information with MATERIAL returned to Supplier for repair: (a) Company's name and complete address; (b) name(s) and telephone numbers(s) of Company's employee(s) to contact in case of questions about the MATERIAL to be repaired; (c) ship-to address for return of repaired MATERIAL if different than (a); (d) a complete list of MATERIAL returned; (e) the nature of the defect or failure if known; and (f) whether or not returned MATERIAL is in warranty. Supplier shall, within ten (10) days of the execution of this Agreement, provide a written notice to Company specifying (i) the name(s) and telephone number(s) of the individual(s) to be contacted concerning any questions that may arise concerning repair, and (ii) if required, any special packing of MATERIAL which might be necessary to provide adequate in-transit protection from transportation damage. MATERIAL repaired by Supplier shall have the repair completion date stenciled or otherwise identified in a permanent manner at a readily visible location on the MATERIAL and the repaired MATERIAL shall be returned with a tag or other papers describing the repairs which have been made. All invoices originated by Supplier for repair services must be clearly identified as such, and must contain: (i) a reference to Company's purchase order for these repair services, (ii) a detailed description of repairs made by Supplier and the need therefor, and (iii) an itemized listing of parts and labor charges, if any. Replaced parts will, upon request, be available for inspection by or returned to Company. Further, the provisions of the "INVOICING" and "SHIPPING" sections, other than provisions relating to transportation charges with respect to MATERIAL repaired under warranty, shall apply to Supplier's return to Company of repaired MATERIAL.
REPAIR PROCEDURES. 7.1 AT&T OKLAHOMA agrees to the following:
7.1.1 The AT&T OKLAHOMA LOC will be on-line and operational twenty-four (24) hours per day, seven
REPAIR PROCEDURES. 7.1 AT&T ARKANSAS agrees to the following:
7.1.1 The AT&T ARKANSAS LOC will be on-line and operational twenty-four (24) hours per day, seven (7) days per week. CLEC will provide a single point of contact (SPOC) for all of CLEC’s maintenance applicable to this Agreement (via an 800 number) 24 hours per day, seven (7) days a week.
7.1.2 While in manual mode operation, AT&T ARKANSAS will provide CLEC "estimated time to restore." Upon request, AT&T ARKANSAS’ LOC will provide CLEC status of missed repair commitments. When the trouble ticket commitment time occurs and the trouble ticket has not been closed, additional status will be provided at the CLEC’s request. The original trouble commitment will not be changed due to possible loss of priority for that customer. All missed appointments (e.g., vendor meets) will be handled in the same way. See Attachment 27 OSS for any electronic processing. The status of all other tickets will be given to the CLEC CNSC through the fax of a daily log (faxed the next morning to CLEC CNSC by 8 a.m. Central Time Zone) or another agreed upon method and will include all “closed tickets” from the previous day (including No Access and closed troubles).
7.1.3 Notice of emergency network outages, as defined in this Attachment, will be provided to the CLEC CNMC within one (1) hour.
7.1.4 Performance measurements will be measured and reported to CLEC. The CLEC may request service improvement meetings with AT&T ARKANSAS if the quality of service provided to CLEC customers based on these measurements is less that that provided to AT&T ARKANSAS’ customers. See Attachment 17 Performance Measurements.
7.1.5 For purposes of this Section, a Resale service is considered restored or a trouble resolved when the quality of a Resale service is equal to that provided before the outage or the trouble occurred.
REPAIR PROCEDURES. Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
13.1 This Section 13 shall be applicable to the providing of Repair Services described in Section 14 by Seller during and after the Product Warranty Period.
13.2 a) Prior to returning any defective Products to the FCA Repair Location, Nortel will notify Seller orally of the defect, if known at that time, and will request authorization from Seller for the return of such Products. Upon such request, Seller shall provide Nortel with a Return Material Authorization ("RMA") number to be prominently displayed on the shipping container for the defective Products and advise Nortel of the FCA Repair Location to which the Products should be returned.
REPAIR PROCEDURES. 26.4.1 CLEC will refer repair calls to SBC-ASI/13State by telephone or other applicable SBC-ASI/13State interface.
REPAIR PROCEDURES. SECTION 20.01. Company shall furnish the following information with Material returned to Supplier for repair: (a) Company's name(s) and complete address; (b) name(s) and telephone numbers(s) of Company's employee(s) to contact in case of questions about the Material to be repaired; (c) ship-to-address for return of repaired Material if different than (a); (d) a complete list of Material returned; (e) the nature of the defect or failure if known; (f) whether or not returned Material is in warranty, and (g) RMA number previously obtained from Supplier. Supplier Customer Service representative shall be contacted concerning any questions that arise concerning repair.
SECTION 20.02. Material repaired by Supplier shall have the repair completion date stenciled or otherwise identified in a permanent manner at a readily visible location on the Material. Supplier shall provide a quarterly summary report highlighting failure analysis.
SECTION 20.03. All invoices originated by Supplier for repair services must be clearly identified as such, and must contain: (a) a reference to Company's Purchase Order for these repair services, (b) a detailed description of repairs made by Supplier and the need therefor, and (c) an itemized listing of parts and labor charges, if any. Replaced parts will, upon request, be available for inspection by or returned to Company. Further, the provisions of Articles LIV (Invoicing) and LII (Shipping), other than provisions relating to transportation charges with respect to Material repaired under warranty, shall apply to Supplier's return to Company of repaired Material.
REPAIR PROCEDURES. 13.1 This Section 13 shall be applicable to the providing of Repair Services described in Section 14 by Supplier during and after the Product Warranty Period for Products and Pre-Closing Products (collectively "Repair Products").
13.2 Prior to returning any defective Repair Products to Supplier's repair location, Nortel will notify Supplier orally of the defect, if known at that time, and will request authorization from Supplier for the return of such Repair Products. Upon such request, Supplier shall provide Nortel with a Return Material Authorization ("RMA") number to be prominently displayed on the shipping container for the defective Repair Products and advise Nortel of the repair location to which the Repair Products should be returned.
13.3 In all cases covered in Section 14, Nortel shall then ship such Repair Products to Supplier, freight prepaid and properly insured. Nortel shall prepare proper export documentation as per Supplier's instructions, evidencing Nortel's ownership of the Repair Products.
13.4 Nortel shall furnish the following information in writing with Repair Products returned to Supplier for Repair Services:
(a) Nortel's or the Nortel Affiliates' name and complete address;
(b) quantities and model numbers of Repair Products being delivered for repair;
(c) the nature of the defect or failure, if known;
(d) Purchase Order number under which repairs are to be made, if Repair Product is no longer under warranty;
(e) name(s) and telephone number(s) of Nortel's employee(s) or other designated persons to contact in case of questions about the Repair Products;
(f) ship-to address or Nortel's location to which repaired or replacement Repair Products should be returned; and
(g) whether or not returned Repair Products are under warranty.
13.5 Supplier shall date stamp each repaired and returned or replacement Repair Product with the Repair Date and type of repair "pre fix" as per GR-209 specifications and the Specifications. Repair Product repaired by Supplier shall be stamped in accordance with requirements outlined in Telcordia TR-NWT-000078. Without limiting the generality of the foregoing, the stamping shall include the Repair Date stencilled or otherwise identified in a permanent manner at a readily visible location on the Repair Product, unless otherwise directed by Nortel.
13.6 Supplier shall promptly provide a written notice to Nortel with the name(s) and telephone number(s) of the individual(s) to be contacted concerning any questions ...
REPAIR PROCEDURES. 25 6.4 WARRANTY TRACKING...................................................................26 6.5 YEAR 2000 FUNCTIONALITY.............................................................26
REPAIR PROCEDURES. 7.1 AT&T agrees to the following:
71.2 CLEC will have the ability to report trouble for its End Users to the appropriate WCMC twenty- four (24) hours per day, seven (7) days per week or otherwise shall be in parity with the ability offered by AT&T to its End Users. CLEC will be assigned Maintenance Center(s) when CLEC’s initial service agreements are made.. CLEC will provide a single point of contact (SPOC) for all of CLEC’s maintenance applicable to this Agreement (via an 800 number) 24 hours per day, seven (7) days a week. CLEC end users calling AT&T will be referred to CLEC at the telephone number(s) provided by CLEC to AT&T. Nothing herein shall be interpreted to authorize CLEC to repair, maintain, or in any way touch AT&T’s network facilities, including without limitation those on End User premises.
REPAIR PROCEDURES. All repair work must be authorized by Homebuilder’s Customer Care Department. Any work performed by a contractor without Homebuilder’s knowledge and approval will be at Homeowner’s expense, and any repair/replacement work performed by Homeowner or any third party hired by Homeowner without Homebuilder’s knowledge and approval will be at Homeowner’s expense. To avoid any possible confusion, Homeowner should not schedule any repair/replacement work to be done if Homeowner intends to assert a Customer Care claim hereunder. After Homeowner submits a claim or reports a Deficiency, Homeowner is strongly encouraged to give Homebuilder an opportunity, at Homebuilder’s request, to inspect the reported Deficiency and to repair or replace the Deficiency. Homebuilder has the sole discretion to determine the necessary means, methods, material and personnel to investigate, repair or respond to a Customer Care claim. Homebuilder cannot guarantee a perfect match to original materials, colors or finish, but will use best efforts to match repairs to original materials, colors or finishes as close as reasonably possible. By submitting a Customer Care claim, Homeowner agrees to assign any rights or claims that Homeowner may have against any other person, third party or insurer with respect to the subject matter of any Customer Care claim to Homebuilder, and Homeowner agrees to sign any documents necessary for Homebuilder to seek recoveries of any costs or expenses incurred or associated with repairing, replacing or paying for such claim.
