Helpline. Calls by the Subscriber or the Authorized Representative from Registered Mobile Numbers and/or Registered Telephone Number and/or Additional Registered Number, will be identified by the Helpline. The Company reserves the right to ask questions to verify the identity of the caller. If calls are made from an unregistered number, the Company may seek verification details in accordance with a verification process. Upon identification of the Subscriber Account, the Subscriber may be given an option to de-register the existing number and replace it with the new number. The Company reserves the right to monitor and record the calls made by the Subscriber to the Company.
Helpline. 2.1.1 The Contracting Body requires an offline technical/help desk for online support within normal working hours to deal with any customer issues. Supplier confirmed compliance.
2.1.2 The Contracting Body requires that the Helpline/technical service desk or phone number, or any other booking telephone number provided is at the lowest cost and is not a Premium Line telephone number. Supplier confirmed compliance.
2.1.3 The Contracting Body requires a comprehensive online live support facility. Demonstration provided and compliant.
Helpline. For NOAA employees, affiliates, and contractors who have experienced sexual assault or sexual harassment, NOAA has established the NOAA Sexual Assault/Sexual Harassment (SASH) helpline. This helpline is designed to provide crisis intervention, referrals, and emotional support to those who are victims and/or survivors of sexual harassment or sexual assault within the workplace. Contractor employees may use the helpline to receive live, confidential, one-on-one support in an occurrence of sexual harassment or assault by a Federal Government employee. All services are anonymous, secure, and available worldwide, 24 hours a day, seven days a week. The NOAA SASH helpline is accessible through a variety of channels, including: ● Phone: 0-000-000-0000 ● Website & Online Chat: xxxx://XXXXXXXXXxxxxxxx.xxx ● Mobile App: NOAA SASH Helpline (available via iOS and Android App Stores) ● Text: (000) 000-0000
Helpline. 8.1 We will operate an office hours telephone helpline, and an out of hours telephone helpline, as specified in the Client Guide. This line can be used in relation to problems such as: your care needs changing, or your Careworker not arriving as expected. For the avoidance of doubt, this telephone number should not be used for medical or other emergencies.
Helpline. Phone duty shifts will be two hours (2 people to a shift); staff attorneys and advocates shall be scheduled for 2-3 helpline two hour shifts a month. The two-hour shift is temporary, and as progress toward reopening takes place the 4-hour shifts will resume. Any HAC staff attorneys or advocates who file reasonable accommodation or exemption forms to opt-out of participating in the drop-in services will be scheduled for 4-5 two- hour helpline shifts a month An info session will take place about all of this where the final written plan is shown and distributed with an opportunity to ask questions. At the meeting, staff should be informed that they could be assigned up to two 3 or 4 hour shifts in-person duty shifts per month. A timeline will be distributed that includes:
Helpline. The Camperman Head Office offers a 7-day-a-week Australia-wide help and information service. Please call TOLL FREE on 0000 000 000 for on-road service. Any
Helpline. The Firm shall at all times during its appointment make available a helpline facility (the "Helpline") on the following basis:
a) the Helpline number shall be as specified in the Firm's Confirmation of Appointment;
b) the Helpline shall be available and answered by a qualified lawyer capable of providing substantive assistance 24 hours a day, 7 days per week, 52 weeks of the year (including public holidays);
c) the Helpline shall provide substantive initial advice on all matters within the scope of Lot 1; and
d) the Helpline shall be available to be contacted by any Beneficiary or organisation represented by the Authority.
1 INSURANCE
Part B – Lot 2
Helpline. SOS shall provide a helpline staffed by experienced technical personnel. The hours for the helpline shall be 9:00 a.m. to 6:00 p.m. CST Monday through Thursday, and 9:00 a.m. to 5:00 p.m. on Friday. This service is designed to handle technical operations issues and questions. The first year of helpline service shall be included as part of the purchase price of the Licensed Software. Subsequent helpline support can be purchased from SOS in accordance with Attachment 1.
Helpline. The EBS shall establish a telephone Helpline to provide basic answers to client questions regarding the NHC. The Helpline shall be staffed and equipped in appropriate technologies, e.g., TTY/TDD and language services, etc., to accommodate the client needs. The Helpline shall:
(a) Respond to clients’ questions about the NHC and facilitate referrals to community resources, as appropriate;
(b) Make reasonable efforts to resolve or otherwise respond to NHC issues raised by clients or providers, including but not limited to:
(1) Inquiries from NHC providers regarding the policies, procedures, and protocols of the NHC, as defined and provided by the Department;
(2) Problems related to services provided under the NHC. Resolution of this type of problem may require referral to the Department;
(c) Facilitate the resolution of nonclinical services disputes between clients and PCP/plan, in accordance with policy, procedures, and protocols of the NHC as defined and provided by the Department. This may include, but is not limited to:
(1) Unreasonable waiting periods of appointments;
(2) Dissatisfaction with specialty referrals;
(3) Unsatisfactory client/provider relationships;
(4) Unsatisfactory client/provider relationships; and
(d) Provide a mechanism for reporting complaints and client or PCP requests for transfers and disenrollments.
Helpline. The Firm shall at all times during its appointment make available a Helpline on the following basis:
a) the Helpline number shall be as specified in the Firm's Confirmation of Appointment;
b) the Helpline shall be available and answered by a qualified lawyer capable of providing substantive assistance 24 hours a day, 7 days per week, 52 weeks of the year (including public holidays);
c) the Helpline shall provide substantive initial advice on all matters within the scope of Lot 3; and
d) the Helpline shall be available to be contacted by any Beneficiary or organisation represented by the Authority. The following information must be supplied by appointed firms to the finance team at the Authority on a monthly basis for each invoice billed: Name of Beneficiary billed Lot number Date of bill Period billed Costs Disbursements VAT Total Gross Total Net.
