Hosting and Storage. The Supplier shall host and maintain the Service on its servers. The Service will maintain an average availability of no less than 99.5%, which translates to less than forty-five (45) hours of downtime per annum, excluding downtime caused by (i) scheduled maintenance,
Hosting and Storage. All customer data is stored in the United States. NoRedInk’s online application is hosted by a premium cloud infrastructure provider, currently Amazon Web Services (AWS). Retention and Backup We maintain data storage of our active database at our cloud infrastructure provider, and also maintain a 30 day archival backup. Customer data is deleted from our active database when requested by the customer, or when our agreement with the customer ends. Customer data is permanently overwritten in the archival backup 30 days after removal from the active database. Hardware security Only the administrators of the cloud infrastructure provider have physical access to the data centers from which our service is hosted; the cloud infrastructure provider maintains security procedures compliant with a variety of US and international standards to ensure physical security of their data centers. It is our policy to prohibit storing any user data on employee devices. Access Control Access to the NoRedInk production servers and database is permission controlled. We are able to revoke access remotely for any individual. All end users of the online application require a password-protected login in order to access the application. Teachers and students can register with a unique username and a password, or use Google SSO or Clever SSO. Logs We log access and changes to our production infrastructure. Logs are retained for 90+ days. Data Encryption All user data, including login credentials, provided in the use of the online service is encrypted in transmission using HTTPS. User data, including passwords, is encrypted at rest in our database. Security Updates We update our software regularly, including security updates. Our target is to implement security updates within 1 week of availability. Third Party Services We may utilize third party services for data analysis, support ticket tracking, and other similar services. We only utilize third party services whose privacy and security policies are consistent with our own. Incident Management and Response We have 24/7 on-call support for incident response, and use automated tools to monitor our systems for abnormal behavior. In the event we detect a security breach which affects the personally identifiable information of users of our system, we will promptly notify the relevant customer in accordance with applicable law and our contractual obligations to such customer. We maintain, and continue to further develop, response documentati...
Hosting and Storage. Data is stored within the EU on servers of TransIP, Amazon AWS and Xxxxxxxx.xx. These are located in the EU (Netherlands, Germany, France and Ireland).
Hosting and Storage. In providing the Services, Idomoo may use the Amazon Web Services™ for hosting and storage purposes or such other reputable provider of hosting and storage services as Idomoo may choose. Idomoo reserves the right to change at any time the hosting and storage solutions used by it for provision of the Services. You acknowledge that such hosting services are beyond the control of Idomoo and Idomoo shall not be liable for any damage, fault or delay which are caused by or at such provider of hosting services.
