KEY PERFORMANCE INDICATORS and KPI TARGETS Sample Clauses

KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 The KPIs from which performance will be reported against are set out below:
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KEY PERFORMANCE INDICATORS and KPI TARGETS. Subject to consultation with the Supplier, the Authority reserves the right to change KPI Targets from time to time. The Supplier shall use all reasonable endeavours to meet the KPI Targets identified in 3.3 below. The KPIs from which performance will be reported against are set out below:
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KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 Subject to consultation with the Supplier, the Authority reserves the right to change the KPI Targets from time to time. 3.2 The Supplier shall use all reasonable endeavours to meet the KPI Targets. 3.3 The KPIs against which the Supplier‟s performance will in part be measured and reported are set out below: KPI Measures/Evidence Framework Management The Supplier will provide the Authority with Confirmation of receipt of accurate and complete and accurate Management Information template by the contractual date. Invoices for Management Charges to be paid within 30 calendar days from date of issue. The Supplier will provide the Authority with a Model Self Audit Certificate within two months of the end of each Contract Year and will complete any actions outlined by Authority conducted Audits within specified timescales. timely Management Information by the Authority. Timeliness and accuracy of paid invoices confirmed by the Authority. Receipt of the Model Self Audit Certificate within two months of the end of each contract year confirmed by the Authority. Completion of any actions arising from audits conducted by the Authority within specified timescales and confirmed by the Authority.
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KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 The KPIs from which performance will be reported against are set out below: 3.2 Lot 1 The supplier will provide the Authority with complete and accurate Management Information template by the contractual date. 100% Confirmation of receipt and time of receipt by the Authority Invoices for Management Charges to be paid within 30 calendar days from date of issue. 100% Confirmation of receipt and time of receipt by the Authority For each year the framework is live the Supplier will achieve an increase in spend growth via new Contracting Body on boarding and transitional spend. 20% Management Information The Supplier will achieve savings on the Contracting Body’s 5% Management Premiums as defined in the Authority’s benefits methodology Information and (Attachment 11 of the Invitation to Tender) benefits methodology The Supplier will achieve a percentage customer satisfaction scoring 95% The Authority’s customer survey and will have an implemented and agreed Performance Improvement Plan in place to address any performance issues. The Authority will measure the Supplier on adherence to the milestones agreed within the Performance Improvement Plan 3.3 Lot 2 and Lot 3 The supplier will provide the Authority with complete and accurate Management Information template by the contractual date. 100% Confirmation of receipt and time of receipt by the Authority Invoices for Management Charges to be paid within 30 calendar days from date of issue. 100% Confirmation of receipt and time of receipt by the Authority For each year the framework is live the Supplier will achieve an increase in spend growth via new customer on boarding and transitional spend. 20% Management Information The Supplier will achieve savings on the Contracting Body’s Premiums as defined in the Authority’s benefits methodology (Attachment 14 of the ITT) 5% Management Information and benefits methodology The Supplier will achieve a percentage customer satisfaction scoring and will have an implemented and agreed Performance Improvement Plan in place to address any performance issues. 95% The Authority’s customer survey The Authority will measure the Supplier on adherence to the milestones agreed within the Performance Improvement Plan The broker will issue a Market Presentation to all capable insurers on behalf of each Contracting Body 100% Management Information and the Toolkit. The broker will respond to all Statement of requirements issued by each Contracting Body 100% Management Information and th...
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KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 Subject to consultation with the Supplier, the Authority reserves the right to change KPI Targets from time to time. 3.2 The Supplier shall use all reasonable endeavours to meet the KPI Targets identified in 3.3 below. 3.3 The KPIs from which performance will be reported against are set out below: MI The Supplier will provide the Authority with complete and accurate Management Information by the contractual date. The Supplier shall ensure that no less than 11 separate monthly returns are made correct and on time (by 7th of each month) in each calendar year. Invoice payment Invoices for Management Charges issued by the Authority to be paid by the Supplier within 30 calendar days from date of issue. Timeliness and accuracy of paid invoices confirmed by the Authority. Self-Audit Certificate The Supplier will provide the Authority with a Model Self Audit Certificate within two months of the end of each Contract Year and will complete any actions outlined by Authority conducted Audits within timescales specified by the Authority. Receipt of the Self Audit Certificate within two months of the end of each Contract Year confirmed by the Authority; and Completion of any actions arising from audits conducted by the Authority within specified timescales and confirmed by the Authority. Performance Improvement In the event that any KPI is not delivered satisfactorily, the Supplier will, if so required by the Authority, agree with the Authority and implement a Performance Improvement Plan to address any performance issues. The Authority will measure the Supplier on adherence to the milestones agreed within the Performance Improvement Plan.
Sample 1
KEY PERFORMANCE INDICATORS and KPI TARGETS. 3.1 The KPIs from which performance will be reported against are set out below: Service Level Rating to be Achieved Measured by 1. Contract Management 1.1) Responsiveness to the Authority in matters pertaining to management of the framework 100 percent Confirmation of receipt and time of receipt by the Authority 1.2) Provision of accurate and timely management information in the agreed format 100 percent Confirmation of receipt and time of receipt by the Authority 1.3) Timely, accurate payment of the Management Charge 100 percent Confirmation of receipt and time of receipt by the Authority 1.4) Provision of an accurate and timely Performance Management Report 100 percent Confirmation of receipt and time of receipt by the Authority 1.5) Provision of an accurate and timely quarterly Self-audit Compliance Certificate 100 percent Confirmation of receipt and time of receipt by the Authority
Sample 1

Related to KEY PERFORMANCE INDICATORS and KPI TARGETS

  • KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Performance Indicators The HSP’s delivery of the Services will be measured by the following Indicators, Targets and where applicable Performance Standards. In the following table: INDICATOR CATEGORY INDICATOR P=Performance Indicator E=Explanatory Indicator M=Monitoring Indicator 2022/23 Organizational Health and Financial Indicators Debt Service Coverage Ratio (P) 1 ≥1 Total Margin (P) 0 ≥0 Coordination and Access Indicators Percent Resident Days – Long Stay (E) n/a n/a Wait Time from Home and Community Care Support Services (HCCSS) Determination of Eligibility to LTC Home Response (M) n/a n/a Long-Term Care Home Refusal Rate (E) n/a n/a Quality and Resident Safety Indicators Percentage of Residents Who Fell in the Last 30 days (M) n/a n/a Percentage of Residents Whose Pressure Ulcer Worsened (M) n/a n/a Percentage of Residents on Antipsychotics Without a Diagnosis of Psychosis (M) n/a n/a Percentage of Residents in Daily Physical Restraints (M) n/a n/a

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Performance Measure Grantee will adhere to the performance measures requirements documented in

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Targets Seller’s supplier diversity spending target for Work supporting the construction of the Project prior to the Commercial Operation Date is ____ percent (___%) as measured relative to Seller’s total expenditures on construction of the Project prior to the Commercial Operation Date, and;

  • Performance Metrics The “Performance Metrics” for the Performance Period are: (i) the JD Power Residential National Large Segment Survey for investor-owned utilities; (ii) the System Average Interruption Frequency Index (Major Events Excluded) (“XXXXX”); (iii) Arizona Public Service Company’s customer to employee improvement ratio; (iv) the OSHA rate (All Incident Injury Rate); (v) nuclear capacity factor; and (vi) coal capacity factor. (1) With respect to the Performance Metric described in clause (i) of this Subsection 6(a), the JD Power Residential National Large Segment Survey will provide data on an annual basis reflecting the Company’s percentile ranking, relative to other participating companies. (2) With respect to the Performance Metric described in clause (ii) of this Subsection 6(a), the Edison Electric Institute (“EEI”) will provide data on an annual basis regarding the XXXXX result of the participating companies; the Company will calculate its XXXXX result for the year in question and determine its percentile ranking based on the information provided by EEI. (3) With respect to the Performance Metric described in clause (iii) of this Subsection 6(a), SNL, an independent third party data system, will provide data on an annual basis regarding the customer and employee counts; the Company will use its customer and employee counts for the year in question and determine its percentile ranking based on the information provided by SNL. Only those companies whose customers and employees were included in the data provided by SNL in each of the years of the Performance Period will be considered. (4) With respect to the Performance Metric described in clause (iv) of this Subsection 6(a), EEI will provide data on an annual basis regarding the OSHA rate of the participating companies; the Company will calculate its OSHA rate for the year in question and determine its percentile ranking based on the information provided by EEI. (5) With respect to the Performance Metric described in clause (v) of this Subsection 6(a), SNL will provide data on an annual basis regarding the nuclear capacity factors of the participating nuclear plants; the Company will calculate its nuclear capacity factor for the year in question and determine its percentile ranking based on the information provided by SNL. Only those plants that were included in the data provided by SNL in each of the years of the Performance Period will be considered. (6) With respect to the Performance Metric described in clause (vi) of this Subsection 6(a), SNL will provide data on an annual basis regarding the coal capacity factors of the participating coal plants; the Company will calculate its coal capacity factor for the year in question and determine its percentile ranking based on the information provided by SNL. Only those plants that were included in the data provided by SNL in each of the years of the Performance Period will be considered. (7) The Company’s percentile ranking during the Performance Period for each Performance Metric will be the average of the Company’s percentile ranking for each Performance Metric during each of the three years of the Performance Period (each, an “Average Performance Metric”); provided, however, that if the third year of a Performance Metric is not calculable by December 15 of the following year, the Performance Metric shall consist of the three most recent years for which such Performance Metric is calculable. The Company’s “Average Performance,” for purposes of determining any Base Grant adjustments pursuant to Subsection 5(b) above will be the average of the Average Performance Metrics. If only quartile, rather than percentile, rankings are available for a particular Performance Metric, the Average Performance Metric for any such Performance Metric shall be expressed as a percentile. For example, if the Performance Metric was in the top quartile for two Performance Periods and in the lowest quartile in the other Performance Period, the average of these quartiles would be 3 (the average of 4, 4, and 1) and the Average Performance Metric would be the 75th percentile (3 /4). The calculations in this Subsection 6(a)(7) will be verified by the Company’s internal auditors. (8) If either EEI or SNL discontinues providing the data specified above, the Committee shall select a data source that, in the Committee’s judgment, will provide data most comparable to the data provided by EEI or SNL, as the case may be. If the JD Power Residential National Large Segment Survey for investor-owned utilities (or a successor JD Power survey) is not available during each of the years of the Performance Period, the Performance Metric associated with the JD Power Residential Survey (Subsection 6(a)(1)) will be disregarded and not included in the Company’s Average Performance for purposes of determining any Base Grant adjustments pursuant to Subsection 5(b).

  • Targets and Milestones You may choose to develop specific additional targets and milestones which assess your performance in ITT over time – particularly if ITT trainees make up a significant proportion of your overall student body. Alternatively, you may have targets and milestones in your existing 2012-13 access agreement which you now also wish to apply to undergraduate and/or postgraduate ITT trainees. These targets may be statistical – based on how representative your entrants are and/or your retention performance – and might include annual or interim milestones to help you monitor whether you are making progress. You may wish to include criteria around the numbers of trainees in receipt of a full or partial maintenance grant, as financial data will need to be collected to determine bursary support and the data will also be accessible through the Student Loans Company for HEBSS subscribers. You may also wish to consider the TDA guidance at Annex C which gives information on specific groups that are underrepresented in the teaching profession.

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • Performance Schedule The Parties will perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance.

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