MEASURING TOOLS Sample Clauses

MEASURING TOOLS. As of the Effective Date, the measuring tools and methodologies set forth in Attachment 3-B represent acceptable measuring tools and methodologies for the Critical Service Levels and Key Measurements designated. If there are any Critical Service Levels for which the measuring tools and methodologies have not been agreed upon by DIR and the Service Provider and for which measuring tools are not included in Attachment 3-B, and the Service Provider fails to propose a measuring tool for such Critical Service Level that is acceptable to DIR prior to the date upon which the Service Provider shall be responsible for Service Level performance and Service Level Credits due for Service Level Default, such failure shall be deemed a Service Level Default for the Critical Service Level until the Service Provider proposes and implements such acceptable measuring tool. DIR will not unreasonably withhold approval for the Service Provider's recommendation for an alternate tool. Tools for new Critical Service Levels will be implemented according to the Change Control Procedures. Upon DIR’s written notice approving a proposed alternate or new measurement tool, such tool shall be deemed automatically incorporated into Attachment 3-B as of the date for completion of implementation set forth in DIR’s notification without requirement for an additional written amendment of this Agreement. If, after the Effective Date or the implementation of tools for new Critical Service Levels, the Service Provider desires to use a different measuring tool for a Critical Service Level, the Service Provider shall provide written notice to DIR, in which event the Parties will reasonably adjust the measurements as necessary to account for any increased or decreased sensitivity in the new measuring tools; provided that, if the Parties cannot agree on the required adjustment, the Service Provider will continue to use the measuring tool that had been initially agreed to by the Parties. It is not anticipated that changes in the measuring tools will drive changes in Service Levels; rather, the need to collect and accurately reflect the performance data should drive the development or change in performance monitoring tools. Service Provider will configure all measuring tools to create an auditable record of each user access to the tool and any actions taken with respect to the data measured by or residing within the tool. All proposed measuring tools must include functionality enabling such creation of ...

MEASURING TOOLS. Contractor represents and warrants that (a) on or before the Pilot Commencement Date, it shall have in place all necessary measurement, monitoring and collection tools and procedures that are necessary to measure, monitor, collect and report on the performance of all Measured Services against the applicable Service Level and all other data related thereto that is reasonable capable of being monitored, measured, collected, and recorded, in each instance accordance with then-current industry best practices, and (b) it shall maintain such tools and procedures in accordance with then-current industry best practices thereafter throughout the Term. In furtherance of the foregoing but without limiting the generality thereof, Contractor represents and warrants that its measurement, monitoring, collection and reporting of the actual performance of each Measured Service shall permit reporting at a level of detail sufficient to permit the Authority to verify the actual level of performance of the Measured Service.

MEASURING TOOLS. As part of the Services throughout the Term, Service Provider shall implement and use the measurement and monitoring tools and procedures necessary to measure its performance of the Services against the agreed-upon Service Levels. Such measurement and monitoring tools and procedures shall be at no additional charge for the Service Levels covered by this Agreement as of the 2nd Amendment Date. If Service Provider is required to implement additional measurement and monitoring tools for new Service Levels requested by Customer after the 2nd Amendment Date, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. Such measurement and monitoring and procedures will permit reporting at a level of detail that is sufficient to permit Service Provider to verify compliance with the Service Levels. The Service Level definitions will be agreed upon by the Parties in accordance with the process described in Section 8 of this Schedule F.

MEASURING TOOLS. As of the Commencement Date, Amdocs will [**] the Critical Service Levels and Key Measurements designated. [**] prior to the commencement date [**]. If, after the Commencement Date [**], Amdocs desires to [**], Amdocs shall provide written notice to SBC, in which event the Parties will [**] as necessary [**]; provided, however, if the Parties [**], Amdocs will [**] by the Parties. It is not anticipated that [**] Service Levels; rather, the [**].

MEASURING TOOLS. The measuring tools that exist in Hercules environment (or as otherwise provided by Hercules) during the Term shall be the measuring tools for the Critical Service Levels and Key Measurements designated. Supplier shall fully utilize such tools to measure the Critical Service Levels and Key Measurements. As directed by Hercules, Supplier shall enhance existing tools or implement new tools as a Project in accordance with Section 4.5 of the Agreement and Schedule J. Hercules shall be financially responsible for providing measuring tools. Tools for new Service Levels will be implemented in accordance with the foregoing and according to the Change Control Procedures. THIS EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. If, after the Effective Date or the implementation of tools for new Service Levels, Supplier desires to use a different measuring tool for a Critical Service Level or Key Measurement, Supplier shall provide written notice to Hercules. If Hercules approves such tool, the Parties will reasonably adjust the measurements as necessary to account for any increased or decreased sensitivity in the new measuring tools. Unless and until such tool is approved, Supplier will continue to use the measurement tool that had been initially approved by Hercules. It is not anticipated that changes in the measurement tools will drive changes in Service Levels; rather, the need to collect and accurately reflect the performance data should drive the development or change in performance measurement tools.

MEASURING TOOLS. To the extent that Provider fails to measure any Service Level, such failure will be deemed a failure to meet the applicable Service Level, and the failure will be deemed to continue to occur each Measurement Period until Provider is capable of measuring such Service Level performance to the satisfaction of T-Mobile.

MEASURING TOOLS. As of the Commencement Date, the measuring tools and methodologies set forth in Exhibit 3-E (Measuring Tools and Methodologies) to this Exhibit represent acceptable measuring tools and methodologies for the Critical Service Levels and Key Measurements designated. If there are any Critical Service Levels for which the measuring tools and methodologies have not been agreed upon by Customer and EDS and included in Exhibit 3-E (Measuring Tools and Methodologies), EDS will in good faith make reasonable efforts to propose a measuring tool that is acceptable to Customer. Tools for new Critical Service Levels will be implemented according to the Change Managment procedures. If, after the Commencement Date or the implementation of tools for new Critical Service Levels, EDS desires to use a different measuring tool for a Critical Service Level, EDS shall provide written notice to Customer, in which event the Parties will reasonably adjust the measurements as necessary to account for any increased or decreased sensitivity in the new measuring tools; provided that, if the Parties cannot agree on the required adjustment, EDS will continue to use the measuring tool that had been initially agreed to by the Parties. It is not anticipated that changes in the monitoring tools will drive changes in Service Levels; rather, the need to collect and accurately reflect the performance data should drive the development or change in performance monitoring tools.

MEASURING TOOLS. Prior to the applicable Commencement Date, Supplier shall implement the Measuring Tools detailed in the applicable Service Level Definitions Document and such other Measuring Tools that are required for Supplier to measure and report on Supplier’s performance of the Services against the Service Levels, which Measuring Tools may include LS&Co.’s Systems. Supplier shall provide LS&Co. and its designees with the information and access to the Measuring Tools upon request for inspection and verification purposes. Supplier shall ensure that the systems used by Supplier to measure its performance of the Services against the Service Levels shall be compatible with the software and equipment used by LS&Co. which may deliver records to, receive records from, or otherwise interact with such systems. Any addition to the Measuring Tools, and any change to the Measuring Tools, shall be subject to LS&Co.’s prior approval and no change shall be permitted to the Services, Service Levels or the Charges as a result of any such addition of, or change to, the Measuring Tools. EXECUTION VERSION

MEASURING TOOLS. 8 18.0 TIMES.............................................................................. 8 19.0 EXCEPTIONS......................................................................... 8 RESTRICTED - PROPRIETARY INFORMATION This information is for use by authorized employees of SBC, Amdocs, and their Affiliated Companies, only, and is not for distribution within or outside those companies except by written agreement. Agreement No. 02026409 Schedule G Service Levels

MEASURING TOOLS. 11 18.0 TIMES............................................................... 11