Customer Service Training Clause Samples
The Customer Service Training clause requires that employees or representatives involved in customer interactions receive specific training to ensure a consistent and high-quality service experience. This training may cover topics such as communication skills, handling complaints, product knowledge, and company policies, and can be delivered through workshops, online modules, or in-person sessions. By mandating such training, the clause helps maintain service standards, reduces the risk of customer dissatisfaction, and ensures that staff are equipped to address customer needs effectively.
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Customer Service Training. SFMTA shall provide professional customer service training as part of the initial training for all newly employed Operators. A minimum of 8 hours annually of professional customer service training shall be provided to all Operators.
Customer Service Training. The Contractor shall:
a) Coordinate and implement regular employee customer service training programs, to include employees from Concessionaire. The Contractor shall submit its Customer Service Training Program within thirty (30) days of execution of this Contract, for the Department’s review and approval.
1. Customer service training shall be administered to all personnel having public contact using corporate developed programs on an ongoing basis. The Customer Service Program shall include the following competencies:
i. Courtesy policies governing the treatment of the public and the handling of complaints.
ii. Communication.
iii. Protocol to address customer feedback, including complaints.
iv. Testing methods and procedures; and
v. Investigation and reporting.
b) Participate in any customer service program implemented by the Department.
1. To support MIA’s commitment to world-class customer service, a program was created with the Greater Miami Convention & Visitors Bureau (GMCVB) to enhance the customer service skills of MIA employees and vendors. MIA vendors who interact directly with the public (passengers, customers, etc.) shall be required to complete the Miami Begins with Me Customer Service Champion Program, provided by the GMCVB, through Miami Dade College School of Continuing Education & Professional Development (details can be made available by contacting ▇▇▇-▇▇▇-▇▇▇▇ or at ▇▇▇▇▇▇▇@▇▇▇.▇▇▇). This service is provided at no cost to the Contractor.
Customer Service Training. On a schedule, at a place, to an extent, for a number of persons, and in a manner determined by United, United will provide training for Contractor’s instructors that United deems sufficient to permit Contractor’s instructors to be able to provide and train others to provide customer services for Contractor’s United Express Services. Contractor will have no obligation to pay United for such training. However, Contractor agrees to adhere to the United Express Service Standards as outlined in Appendix I for all Customer Service of their United Express flights.
Customer Service Training. Seller shall train Buyer's customer operations personnel, including training materials for on-site customer service training, providing detailed feature, configuration drawings, trouble shooting Q&A, and programming instructions.
Customer Service Training. On a schedule, at a place, to an extent, for a number of persons, and in a manner determined by United, United will provide training for Contractor's instructors ----------------------------- *Confidential Treatment Requested that United deems sufficient to permit Contractor's instructors to be able to provide and train others to provide customer services for Contractor's United Express Services. Contractor will have no obligation to pay United for such training. However, Contractor agrees to adhere to the United Express Standards of Service as outlined in APPENDIX H for all Customer Service of their United Express flights.
Customer Service Training. Just as customer service standards establish the foundation for service, dress and appearance standards project the image of your company and the Airport. Customer service training is essential in establishing consistent guidelines for everyone and addressing the passengers’ demands. In the event that the Port initiates one or more customer service programs for employees of any Airport tenant, Concessionaire and its employees must fully participate and pay its share of any costs associated with such program(s).
Customer Service Training. ADP TotalSource will provide training to ADP TotalSource employees and agents who provide user-side customer service to LightHouse on how to provide assistance to individuals who use screen readers. This training shall encompass best practices when interacting with people with disabilities and specific instruction on providing technical assistance to screen reader users with respect to ADP TotalSource products and/or escalating to the appropriate subject matter experts. Within six (6) months after the Effective Date, and prior to implementation, ADP TotalSource will provide Plaintiffs its proposed training materials for review. Plaintiffs may provide feedback on the training materials within two (2) weeks of receipt, which ADP will consider in good faith and implement to the extent reasonable. ADP TotalSource will provide Plaintiffs with a copy of the final training materials.
Customer Service Training. If City establishes a customer service-training program for the employees of all concessionaires at DEN, City, after first giving reasonable notice to Concessionaire, will require all of Concessionaire’s employees to complete the training program.
1. Concessionaire’s employees as of the date of implementation of City’s customer service training program must complete the training within six (6) months of the date of notice from City.
2. Concessionaire’s employees hired after the date of implementation of City’s customer service training program must complete the training within one (1) month of beginning employment. If established, City customer service training program will be limited to no more than two (2) full working days per employee per year, will be conducted at DEN, and will be evidenced by a Certificate of Completion issued to each employee upon successful completion. City’s customer service training program will be offered at no cost to Concessionaire; however, Concessionaire will be responsible for employees’ wages, benefits, and other employment costs incurred during and because of the training.
Customer Service Training. Designed to communicate the basic skills and -- ------------------------- knowledge of the applicable industry, products, and solution problem solving to support SBC's operation of the Product
Customer Service Training must be completed by all regular full-time, regular part- time and casual part-time employees within the first 3 months of employment. Each employee must complete refresher training in customer service every 2 years.