Ongoing Service Level Requirements Sample Clauses

Ongoing Service Level Requirements. In conjunction with the ICA service level requirements, IRIS consultants (ICs) are responsible for providing a unique level of ICA services to ensure participants effectively self-directed their services, based on their assessed needs, and that they understand their responsibilities. The services ICs must provide include, but are not limited to: Discuss assessed needs and life goals, all assessments, functional screen results, available medical records, and other available pertinent information to support participants in the identification of participant- centered outcomes. Assist in the development, implementation, and updating of the ISSP to ensure access to goods, services, supports, and to enhance success with self-direction. Ensure ISSP for each participant includes the following: The participant’s long-term care outcomes and purpose for requesting the good or service, as well as the method by which progress towards meeting this outcome will be measured. The services and supports covered by natural supports, other funding sources, and the IRIS program to address the needs and outcomes of the participant as determined through an assessment and person-centered planning process. The 24-hour emergency backup plan for services that affect the health and safety of participants. Signatures are required for any plan changes. Per Wis. Stat. § 137.11(8) an “electronic signature” means an “electronic sound, symbol or process attached to or logically associated with a record and executed or adopted by a person with the intent to sign the record.” Assist the participant with quality assurance activities. Assist the participant in ensuring all services and supports are arranged, to include completion of all hire required paperwork, to begin in conjunction with the ISSP service authorization dates. Ensure the participant’s requirements for training of participant-hired worker(s)/service provider(s) are documented in the ISSP. Process requests for additional funding for either a one-time expense or a budget amendment, and justification for payment above the range of rates is completed and submitted as needed and in the format prescribed in the Department case management system (WISITS) or SharePoint. Assist the participant in managing the service plan budget by reviewing their budget statement. Monitor, report, and address issues of budget mismanagement and/or abuse, conflict of interest, and health and safety issues. Assist the participant and legal decision maker t...
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Ongoing Service Level Requirements. 2. Ongoing Service Level Requirements In conjunction with the ICA service level requirements, IRIS consultants (ICs) are responsible for providing a unique level of ICA services to ensure participants effectively self-directed their services, based on their assessed needs, and that they understand their responsibilities. The services ICs must provide include, but are not limited to: Discuss assessed needs and life goals, all assessments, functional screen results, available medical records, and other available pertinent information to support participants in the identification of participant-centered outcomes. Assist in the development, implementation, and updating of the ISSP to ensure access to goods, services, supports, and to enhance success with self-direction. Ensure ISSP for each participant includes the following: The participant’s long-term care outcomes and purpose for requesting the good or service, as well as the method by which progress towards meeting this outcome will be measured. The services and supports covered by natural supports, other funding sources, and the IRIS program to address the needs and outcomes of the participant as determined through an assessment and person-centered planning process. The 24-hour emergency backup plan for services that affect the health and safety of participants. Signatures are required for any plan changes. Per Wis. Stat. § 137.11(8) an “electronic signature” means an “electronic sound, symbol or process attached to or logically associated with a record and executed or adopted by a person with the intent to sign the record.” Assist the participant with quality assurance activities. Assist the participant in ensuring all services and supports are arranged, to include completion of all hire required paperwork, to begin in conjunction with the ISSP service authorization dates. Ensure the participant’s requirements for training of participant-hired worker(s)/service provider(s) are documented in the ISSP. Process requests for additional funding for either a one-time expense or a budget amendment, and justification for payment above the range of rates is completed and submitted as needed and in the format prescribed in the Department case management system (WISITS) or SharePoint. Assist the participant in managing the service plan budget by reviewing their budget statement. Monitor, report, and address issues of budget mismanagement and/or abuse, conflict of interest, and health and safety issues. Assist the p...
Ongoing Service Level Requirements. 1. Minimum Service Requirements

Related to Ongoing Service Level Requirements

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Additional Service Requirements Grantee shall:

  • CONTRACT COMPLIANCE REQUIREMENT The HUB requirement on this Contract is 0%. The student engagement requirement of this Contract is 0 hours. The Career Education requirement for this Contract is 0 hours. Failure to achieve these requirements may result in the application of some or all of the sanctions set forth in Administrative Policy 3.10, which is hereby incorporated by reference.

  • Specification and Service Levels The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.

  • Functional Requirements Applications must implement controls that protect against known vulnerabilities and threats, including Open Web Application Security Project (OWASP) Top 10 Risks and denial of service (DDOS) attacks.

  • Additional Requirements As a condition precedent to the execution and Delivery, the registration of issuance, transfer, split-up, combination or surrender, of any ADS, the delivery of any distribution thereon, or the withdrawal of any Deposited Property, the Depositary or the Custodian may require (i) payment from the depositor of Shares or presenter of ADSs or of an ADR of a sum sufficient to reimburse it for any tax or other governmental charge and any stock transfer or registration fee with respect thereto (including any such tax or charge and fee with respect to Shares being deposited or withdrawn) and payment of any applicable fees and charges of the Depositary as provided in Section 5.9 and Exhibit B, (ii) the production of proof reasonably satisfactory to it as to the identity and genuineness of any signature or any other matter contemplated by Section 3.1, and (iii) compliance with (A) any laws or governmental regulations relating to the execution and Delivery of ADRs or ADSs or to the withdrawal of Deposited Securities and (B) such reasonable regulations as the Depositary and the Company may establish consistent with the provisions of the representative ADR, if applicable, the Deposit Agreement and applicable law.

  • Child Abuse Reporting Requirements A. Grantees shall comply with child abuse and neglect reporting requirements in Texas Family Code Chapter 261. This section is in addition to and does not supersede any other legal obligation of the Grantee to report child abuse.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

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