Performance Monitoring Report. The Performance Monitoring Report shall be in such format as agreed between the Parties from time to time and contain, as a minimum, the following information:
Performance Monitoring Report. The Performance Monitoring Report shall be in such format as agreed between the Parties from time to time and contain, as a minimum, the following information: Information in respect of the Quarter just ended for each Key Performance Indicator and Subsidiary Performance Indicator, the actual performance achieved over the Quarter, and that achieved over the previous 3 Measurement Periods; a summary of all Performance Failures that occurred during the Quarter; the severity level of each KPI Failure which occurred during the Quarter and whether each PI Failure which occurred during the Quarter fell below the PI Service Threshold; which Performance Failures remain outstanding and progress in resolving them; for any Material KPI Failures or Material PI Failures occurring during the Quarter, the cause of the relevant KPI Failure or PI Failure and the action being taken to reduce the likelihood of recurrence; the status of any outstanding Rectification Plan processes, including: whether or not a Rectification Plan has been agreed; and where a Rectification Plan has been agreed, a summary of the Supplier’s progress in implementing that Rectification Plan; for any Repeat Failures, actions taken to resolve the underlying cause and prevent recurrence; the number of Service Points awarded in respect of each KPI Failure; the Service Credits to be applied, indicating the KPI Failure(s) to which the Service Credits relate; the conduct and performance of any agreed periodic tests that have occurred, such as the annual failover test of the Service Continuity Plan; relevant particulars of any aspects of the Supplier’s performance which fail to meet the requirements of this Agreement; such other details as the Authority may reasonably require from time to time; and a rolling total of the number of Performance Failures that have occurred over the past six Quarters; the amount of Service Credits that have been incurred by the Supplier over the past six Quarters; the conduct and performance of any agreed periodic tests that have occurred in such Quarter such as the annual failover test of the Service Continuity Plan; and any scheduled Service Downtime for Permitted Maintenance and Updates that has been agreed between the Authority and the Supplier for the next Quarter. Balanced Scorecard Report The Balanced Scorecard Report shall be presented in the form of an online accessible dashboard and, as a minimum, shall contain a high level summary of the Supplier’s performance over th...
Performance Monitoring Report. The DOL Contract Manager may evaluate Contractor utilization of Data and/or compliance with submission of required or requested forms and/or documents, security practices, etc., and at anytime during the terms of this Agreement and/or at Agreement completion, and at least once a year. An annual evaluation may be conducted on a date which accommodates DOL’s particular needs and may cover a period ending with a date established by DOL. DOL may utilize the standardized Performance Monitoring Report, Attachment H and/or supplement the process with special performance factors peculiar to the specific contractual needs. Each evaluation shall include an assessment of the Contractor’s efforts toward fulfilling any requirements necessary for the Contractor’s continued receipt of DOL Data (i.e. submission of required or requested forms and/or documents, security practices, etc.). The form is designed to aid the DOL Contract Manager in contract management, referrals, clarify Contractor’s duties and DOL expectations, and inform Contractors of their strengths and weaknesses. C ONTRACTOR’S PROPRIETARY INFORMATION The Contractor acknowledges DOL is subject to chapter 42.56 RCW, the Public Records Act and this Agreement shall be a public record as defined in RCW 42.56.040 through 42.56.550. Any specific information submitted to DOL and claimed by the Contractor to be confidential or proprietary, must be clearly identified as such by the Contractor. To the extent consistent with chapter 42.56 RCW, DOL shall maintain the confidentiality of all such information marked confidential or proprietary. If a request is made to view the Contractor's proprietary information and DOL intends to release the information, DOL will notify the Contractor of the request and notify the Contractor of the date records will be released to the requester. It will be the responsibility of the Contractor to obtain any necessary court order enjoining that disclosure by the stated release date. If the Contractor fails to obtain the court order enjoining disclosure, DOL will release the requested information.
Performance Monitoring Report. The Performance Monitoring Report produced by the Developer for any Billing Period shall be the initial source of the information regarding the performance of the Facility Management Services for the relevant Billing Period for the purposes of calculating the relevant Deductions.
Performance Monitoring Report. Within five Working Days of the end of Contract Month -2, the Service Provider shall deliver or shall procure that there is delivered to the Authority a draft Performance Monitoring Report in respect of all Operational Services for Contract Month -2. The draft Performance Monitoring Report shall contain the following information:
3.2.1 a summary assessment of the performance of the Operational Services during Contract Month -2;
3.2.2 a list of all Performance Point Events that occurred during Contract Month -2 which were recorded by the Helpdesk and/or which were notified to the Helpdesk and a description of each Performance Point Event; and
3.2.3 the number of Performance Points to be awarded against the Service Provider Co in respect of Performance Point Events that occurred in Contract Month -2 calculated in accordance with paragraph 4.
