PROBLEM CORRECTION PRIORITIES Sample Clauses

PROBLEM CORRECTION PRIORITIES. For each Deficiency reported by the County to Contractor, the County will assign the Severity Level to that Deficiency. For each Deficiency discovered by Contractor by its own problem monitoring system, Contractor will initially assign that Deficiency’s Severity Level in consultation with the County. Following a report of a Deficiency from the County, Contractor must respond back to the County within the prescribed “Service Response Timeframe” and resolve each such Deficiency within the specified “Service Resolution Time” as specified in the table below. Following the report of a Deficiency by Contractor, Contractor must resolve each such Deficiency within the specified “Resolution Time” based on the Severity Level agreed-to by the parties. Resolution times for correction of Deficiencies reported by the County will start tolling when the County first notifies Contractor of a Deficiency by telephone or as otherwise specified herein, including Contractor’s Customer Support, and will end when the County determines that the Deficiency has been resolved. Conversely, resolution times for correction of Deficiencies reported by Contractor to the County will start tolling when Contractor first notifies the County of a Deficiency by telephone or as otherwise specified herein, including Contractor’s Customer Support, and will end when the County determines that the Deficiency has been resolved.
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PROBLEM CORRECTION PRIORITIES. County shall assign one of the Severity Levels specified below to each incident of Deficiencies reported by County to Contractor's Global Service Center/or entered in Contractor's incident tracking system. Following report of a Deficiency from County, Contractor shall respond back to County within the prescribed "Response Time" specified below, and maintain communication regarding progress on problem resolution as specified below. SEVERITY LEVEL DESCRIPTION OF DEFICIENCY FIRST RESPONSE TIME FURTHER UPDATES TO COUNTY 1 - Alert  Issue affecting entire Upgrade Software  Upgrade Software down  Potential direct patient care affected  Data integrity at risk  Management attention required Immediate Immediate and continuous 2 - Critical  Widespread Upgrade Software unavailability – Upgrade Software is down or any module of Upgrade Software is completely or functionally inoperable.  System operating in degraded state  Financial impact Within 20 minutes for requestsmade during business hours (8:00 a.m. to 8:00 p.m. PST) and within thirty (30) minutes for requests made at other times Daily untilresolved 3 – High  Problem that substantially degrades performance of any Upgrade Software component or materially restricts business  restricts use of one or more modules or features of Upgrade Software to perform necessary business functions, but not entire Upgrade Software.  Data entry or access is materially impaired on a limited basis.  operations are severely impacted. Within four (4) business hours Weekly untilresolved 4 – Medium  A problem that causes only a minor impact on the use of the Upgrade Software.  The problem can be easily circumvented.  The problem can cause some functional restrictions, but it does not have a critical or severe impact on operations. Within eight (8) business hours Weekly untilresolved 5 – Low  This is a low impact problem and is not significant to operations  A request for assistance, information, (e.g., general “how to”) and informational Upgrade Software questions. Within 16 business hours As available ornegotiated
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PROBLEM CORRECTION PRIORITIES. For each Deficiency reported by the County to Contractor, the County will assign the Severity Level to that Deficiency. For each Deficiency discovered by Contractor by its own problem monitoring system, Contractor will initially assign that Deficiency’s Severity Level in consultation with the County. Following a report of a Deficiency from the County, Contractor must respond back to the County within the prescribed “Service Response Timeframe” and resolve each such Deficiency within the specified “Resolution Time,” as shown in the below table. Resolution Time for correction of Deficiencies will start tolling when the County first notifies Contractor of a Deficiency by telephone or otherwise as specified herein, including Contractor’s Customer Support, and will end when the County determines that the Deficiency has been resolved. Severity Level Description of Deficiency (any one of the following) Service Response Timeframe Resolution Time 1 – Critical Solution is down (Unscheduled Downtime) or is practically down (e.g., extremely slow Response Time) or does not function at all, as determined by the County. There is no way to circumvent the problem; a significant number of County Users are affected. A production business system is inoperable. One hour Resolve Incident or formulate reasonable workaround within four consecutive hours. 2 – Severe A component of the Solution is not performing in accordance with the Specifications (e.g., reporting module not functioning), creating significant County business impact, its core functionality is not available or one of Solution Requirements is not met, as determined by the County. Four hours Resolve Incident or formulate reasonable workaround within eight consecutive hours. 3 – Moderate A component of the Solution is not performing in accordance with the Specifications but there is a reasonable workaround; there are unexpected results, moderate or minor operational impact, as determined by the County. One day Resolve Incident within fourteen consecutive Days. 4 - Low This is a low impact problem and is not significant to operations or is related to education (e.g., general “how to” and informational Solution software questions, Documentation requests, understanding of reports or general “how to” create reports), as determined by the County. Two days Next Version Release or six months unless otherwise agreed to by the County and Contractor.
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Related to PROBLEM CORRECTION PRIORITIES

  • Implementation of Corrective Action Plan After the Corrective Action Plan is finalized, the Purchasers shall use reasonable best efforts to implement the finalized Corrective Action Plan on the timeline set forth therein and provide periodic reports (as provided for therein) to the Sellers on the status of their implementation of the Corrective Action Plan.

  • Quality Control Program Engineer shall have a quality control program in place that ensures that all deliverable work is of high quality. Engineer shall submit a plan detailing its program to the Inspection Branch of the TxDOT Bridge Division for review and approval prior to beginning work. State may review or audit the programs.

  • Individual Special Circumstance Arrangements Notwithstanding Article 2.02, the Home and the Union may agree in certain circumstances, to adjust the schedule of an individual full-time employee who normally works seventy five (75) hours bi-weekly, to enable an average bi-weekly work assignment of sixty (60) to seventy five (75) hours. (a) Such an arrangement shall be established by mutual agreement of the Home and the Union and the employee affected. The parties agree that the arrangement applies to an individual, not to a position. The parties will agree to the scheduling provisions that will apply to the employee including that no additional shifts will be scheduled for employees working Individual Special Circumstances Arrangements. (b) The parties shall determine the introduction of a special circumstance arrangement. Issues related to vacation, paid holidays and benefit coverage will be determined by the Home and the Union. The employee will retain full-time status, including but not limited to seniority and service. (c) Any party may discontinue the special circumstance arrangement with notice as determined within the agreement. In the event that the employee affected resigns, transfers, is laid off or terminated, the arrangement will be deemed to be discontinued immediately, unless the parties mutually agree otherwise. (d) It is understood and agreed that these arrangements are based on individual circumstances and each agreement is made on a without prejudice or precedent basis.

  • Accessibility Supplier warrants that all Products will meet the requirements set forth in all federal, state, local and foreign laws, rules, and regulations applicable to accessibility of information technology for people with disabilities. Supplier agrees to use personnel trained and knowledgeable in supporting the needs of persons with disabilities in performance of Services under this Order.

  • Quality Control Procedures The Seller shall have an internal quality control program that verifies, on a regular basis, the existence and accuracy of the legal documents, credit documents, property appraisals, and underwriting decisions. The program shall include evaluating and monitoring the overall quality of the Seller's loan production and the servicing activities of the Seller. The program is to ensure that the Mortgage Loans are originated and serviced in accordance with Accepted Servicing Standards and the Underwriting Guidelines; guard against dishonest, fraudulent, or negligent acts; and guard against errors and omissions by officers, employees, or other authorized persons.

  • SUBSTANCE ABUSE POLICY See applicable administrative policy.

  • Maintenance Plan Maintenance plan for the Project Facility for the next quarter and a report on maintenance carried out during the previous quarter (including any material deviation from expected maintenance activities as set out in the maintenance plan).

  • Construction Liens (1) If any lien under the Construction Act, R.S.O. 1990, c. C30, or any like statute shall at any time be registered against the Demised Premises by reason of work done or materials supplied for or to the Tenant or for or to anyone holding an interest in the Demised Premises through the Tenant or if the Landlord is given notice of any such lien, the lien shall be discharged or vacated from the title to the Demised Premises by the Tenant within ninety (90) days after the lien is filed or sooner if the Demised Premises are in jeopardy of forfeiture or sale by the party performing the Work in respect of which the lien was filed even if the validity of the lien is being contested, if requested by the Landlord, or by a Leasehold Mortgagee. If the Tenant wishes to contest the amount or validity of any lien and has so notified the Landlord and if the Tenant has deposited with the Landlord or paid into court to the credit of the lien action the amount of the lien plus a reasonable amount for costs and has registered a discharge of such lien, the Tenant may defer payment of such lien for a period of time sufficient to enable the Tenant to contest the lien with due diligence, provided always that the Demised Premises shall not thereby become liable to forfeiture or sale. (2) The Landlord may, but shall not be obligated to, discharge or vacate any construction lien if in the Landlord's judgment, exercised reasonably, the Demised Premises become liable to immediate forfeiture or sale or the Demised Premises is otherwise in jeopardy, and any amount paid by the Landlord in so doing, shall be reimbursed to the Landlord by the Tenant as Additional Rent within thirty (30) days after demand. If a construction lien is not discharged and vacated within three (3) months of registration, notwithstanding that the lien may be contested, the Landlord shall have the right, on written notice to the Tenant, to terminate the Lease. (3) Nothing herein contained shall authorize Tenant, or imply any consent or agreement or request on the part of the Landlord to subject the Landlord's estate or interest in the Demised Premises and/or the Building to any construction lien or any other lien of any nature or kind whatsoever. Notice is hereby given to all parties that the Landlord expressly refuses and denies any consent or agreement or request to permit their estate or interest in the Demised Premises and/or the Building to be subject to any construction lien or other lien of any nature or kind whatsoever without the express written agreement of the Landlord to this effect. Tenant acknowledges that the Landlord is not, and should not be held to be, an owner as that term is defined in the Construction Act with respect to the construction of any work on the Demised Premises by, or on behalf of Tenant.

  • Maintenance Program LESSEE's Maintenance Program

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