Service Improvement Plan Sample Clauses

Service Improvement Plan. A table of planned service improvements comprising identification, a very brief description, status, the expected delivery date, resource allocated and any other information of interest:
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Service Improvement Plan. 15.1. Without prejudice to any rights of CUSTOMER under this Agreement, in the event of a material breach and/ or a persistent breach of its obligations under this Agreement, and/ or a failure to meet a Service Level Target, the Provider will within 7 days of the breach(es) and/ or failure submit to CUSTOMER a plan setting out: 15.1.1. the scale of the problem; 15.1.2. an outline of the steps that the Provider proposes to take (or has taken) to rectify or improve its performance in respect of that Service Level Target; and 15.1.3. a statement as to the timescales within which the steps set out in this clause will be implemented, (“Service Improvement Plan”). 15.2. CUSTOMER may provide representations and/or comments on the Service Improvement Plan and the Provider shall take reasonable account of all comments and/or representations made by CUSTOMER and, where appropriate, provide a revised draft of the Service Improvement Plan to CUSTOMER within five (5) days of receiving the representations and/or comments from CUSTOMER. 15.3. If CUSTOMER accepts the Service Improvement Plan, then subject to and without prejudice to clause 17.5, the Provider shall fully implement the Service Improvement Plan. 15.4. If CUSTOMER rejects the Service Improvement Plan, CUSTOMER may by giving notice in writing to the Provider, terminate this Agreement with immediate effect. 15.5. If the Service Provider:
Service Improvement Plan. A Service Improvement Plan must specify:
Service Improvement Plan. Customer Involvement Opportunities This report contains involvement priorities for the year. Twice a year • Managers • Barnsley Federation of Tenants and Residents • Website has a full report • Summary in Open House and Annual Report. Measuring impact We can deliver against and monitor all of the promises we’ve made in this agreement but how do we know it’s made a difference for all of our customers and that those involved have been happy with their involvement. We measure impact of resident involvement in the following ways. STAR Survey Each year we employ an independent company to undertake the STAR survey on our behalf. The survey is sent to a random 2500 Berneslai Homes tenants. The survey will always contain two questions aimed at assessing satisfaction with our involvement service. Based on the 2014 survey we expect the following level of satisfaction: • We expect that at least 70% of customers are satisfied that they have the opportunity to make their views known. • We expect that at least 74% of customers are satisfied that we listen to and act upon their views. XXXX and Barnsley Federation Satisfaction Survey We undertake a XXXX and Federation review every two years. We aim to have satisfaction of at least 75% with the overall support given to them by Xxxxxxxxx Homes. Steering Group Review We will complete a steering group review once every two years and we aim to have at least 75% satisfaction. Complaints about our Customer Involvement • We would not expect to receive more than 5 complaints in any one year relating to the customer involvement service. • We would not expect more than 25% of complaints about the service to be upheld. Customer Involvement Impact Assessments We have many different methods and opportunities for customers to become involved in our service. It’s vital that we assess each method for impact and cost. This ensures that we know whether the involvement has made a difference and at what cost. We do this via our Customer Involvement Impact Assessment process which considers the following. • What we expect to get out of the involvement. • Who was involved. • How were they involved. • The cost of the involvement (which includes officer time and other associated costs). • How satisfied were the involved people with the process. • Outcomes – or the difference the involvement has made. • Overall value for money of the activity. We aim to complete this and publish it by the end of September each year and agree with Barnsley Federati...
Service Improvement Plan. The service improvement plan shall set out SHP’s proposals for improving service delivery during the coming year and shall be set in a ‘SMART’ format, with specific, measurable and achievable actions, target dates and lead officer names. It shall also be in an organised structure, related to function area, and shall address areas of previously identified underperformance where these have occurred. The finance plan shall comprise a summary of the approved Housing Revenue Account (HRA) estimates for the forthcoming year and a breakdown of the SHP management fee by key expenditure area. The latter shall also show any additional sources of SHP income projected for the following year. In addition, the finance plan shall set out a summary of the approved HRA capital programme, showing key areas of expenditure and sources of income.

Related to Service Improvement Plan

  • Improvement Plan A written plan developed by the evaluator, utilized when a teacher received a Rating of Ineffective on his/her Evaluation or on any individual deficiency in the evaluation system.

  • School Improvement The parties do hereby mutually agree that the school improvement process currently in effect will continue. Any plan developed by the committees shall not be in conflict with the master agreement or board policy.

  • The Performance Improvement Process (a) The Performance Improvement Process will focus on the risks of non-performance and problem-solving. It may include one or more of the following actions: (1) a requirement that the HSP develop and implement an improvement plan that is acceptable to the LHIN; (2) the conduct of a Review; (3) an amendment of the HSP’s obligations; (4) an in-year, or year-end, adjustment to the Funding, among other possible means of responding to the Performance Factor or improving performance. (b) Any performance improvement process begun under a prior service accountability agreement that was not completed under the prior agreement will continue under this Agreement. Any performance improvement required by a LHIN under a prior service accountability agreement will be deemed to be a requirement of this Agreement until fulfilled or waived by the LHIN.

  • Needs Improvement the Educator’s performance on a standard or overall is below the requirements of a standard or overall, but is not considered to be unsatisfactory at this time. Improvement is necessary and expected.

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