Service Improvement Plan Sample Clauses

Service Improvement Plan. A table of planned service improvements comprising identification, a very brief description, status, the expected delivery date, resource allocated and any other information of interest:
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Service Improvement Plan. 15.1. Without prejudice to any rights of CUSTOMER under this Agreement, in the event of a material breach and/ or a persistent breach of its obligations under this Agreement, and/ or a failure to meet a Service Level Target, the Provider will within 7 days of the breach(es) and/ or failure submit to CUSTOMER a plan setting out: 15.1.1. the scale of the problem; 15.1.2. an outline of the steps that the Provider proposes to take (or has taken) to rectify or improve its performance in respect of that Service Level Target; and 15.1.3. a statement as to the timescales within which the steps set out in this clause will be implemented, (“Service Improvement Plan”). 15.2. CUSTOMER may provide representations and/or comments on the Service Improvement Plan and the Provider shall take reasonable account of all comments and/or representations made by CUSTOMER and, where appropriate, provide a revised draft of the Service Improvement Plan to CUSTOMER within five (5) days of receiving the representations and/or comments from CUSTOMER. 15.3. If CUSTOMER accepts the Service Improvement Plan, then subject to and without prejudice to clause 15.5, the Provider shall fully implement the Service Improvement Plan. 15.4. If CUSTOMER rejects the Service Improvement Plan, CUSTOMER may by giving notice in writing to the Provider, terminate this Agreement with immediate effect. 15.5. If the Service Provider:
Sample 1
Service Improvement Plan. Customer Involvement Opportunities This report contains involvement priorities for the year. Twice a year • Managers • Barnsley Federation of Tenants and Residents • Website has a full report • Summary in Open House and Annual Report. Measuring impact We can deliver against and monitor all of the promises we’ve made in this agreement but how do we know it’s made a difference for all of our customers and that those involved have been happy with their involvement. We measure impact of resident involvement in the following ways. STAR Survey Each year we employ an independent company to undertake the STAR survey on our behalf. The survey is sent to a random 2500 Berneslai Homes tenants. The survey will always contain two questions aimed at assessing satisfaction with our involvement service. Based on the 2014 survey we expect the following level of satisfaction: • We expect that at least 70% of customers are satisfied that they have the opportunity to make their views known. • We expect that at least 74% of customers are satisfied that we listen to and act upon their views. XXXX and Barnsley Federation Satisfaction Survey We undertake a XXXX and Federation review every two years. We aim to have satisfaction of at least 75% with the overall support given to them by Xxxxxxxxx Homes. Steering Group Review We will complete a steering group review once every two years and we aim to have at least 75% satisfaction. Complaints about our Customer Involvement • We would not expect to receive more than 5 complaints in any one year relating to the customer involvement service. • We would not expect more than 25% of complaints about the service to be upheld. Customer Involvement Impact Assessments We have many different methods and opportunities for customers to become involved in our service. It’s vital that we assess each method for impact and cost. This ensures that we know whether the involvement has made a difference and at what cost. We do this via our Customer Involvement Impact Assessment process which considers the following. • What we expect to get out of the involvement. • Who was involved. • How were they involved. • The cost of the involvement (which includes officer time and other associated costs). • How satisfied were the involved people with the process. • Outcomes – or the difference the involvement has made. • Overall value for money of the activity. We aim to complete this and publish it by the end of September each year and agree with Barnsley Federati...
Sample 1
Service Improvement Plan. The service improvement plan shall set out SHP’s proposals for improving service delivery during the coming year and shall be set in a ‘SMART’ format, with specific, measurable and achievable actions, target dates and lead officer names. It shall also be in an organised structure, related to function area, and shall address areas of previously identified underperformance where these have occurred. The finance plan shall comprise a summary of the approved Housing Revenue Account (HRA) estimates for the forthcoming year and a breakdown of the SHP management fee by key expenditure area. The latter shall also show any additional sources of SHP income projected for the following year. In addition, the finance plan shall set out a summary of the approved HRA capital programme, showing key areas of expenditure and sources of income.
Sample 1
Service Improvement Plan. A Service Improvement Plan must specify:
Sample 1

Related to Service Improvement Plan

  • Performance Improvement Plan timely and accurate completion of key actions due within the reporting period 100 percent The Supplier will design and develop an improvement plan and agree milestones and deliverables with the Authority 3.2 The Authority may from time to time make changes to the KPIs measured as set out in paragraph 3.1 above and shall issue a replacement version to the Supplier. The Authority shall give notice In Writing of any such change to the KPIs measured and shall specify the date from which the replacement KPIs must be used for future reports. Such date shall be at least thirty (30) calendar days following the date of the notice to the Supplier.

  • Improvement Plan A written plan developed by the evaluator, utilized when a teacher received a Rating of Ineffective on his/her Evaluation or on any individual deficiency in the evaluation system.

  • Improvement Plans A professional improvement plan is a clearly articulated assistance program for a teacher whose student growth measure dimension of the evaluation is below the expected level of student growth. For the purposes of this agreement, improvement plans shall be based on the individual student growth measure level, and not for overall subjects or classes taught.

  • Tenant Improvement Plans Any work proposed by Tenant (the “Tenant Improvements”) shall be subject to Landlord’s reasonable prior approval and shall be subject to the other terms and conditions of this Exhibit C; provided that it will be reasonable for Landlord to withhold its approval or consent (as and when applicable under this Exhibit C) if Landlord’s Mortgagee has not consented to the matter that is the subject of such approval or consent. All architectural, engineering and other design fees shall be paid by Tenant. Tenant shall use its architect, engineers and other design professionals, all of whom shall comply with any applicable licensing or governmental requirements of the City of Seattle and the State of Washington; Tenant’s architect shall be approved by Landlord (“Tenant’s Architect”), which approval shall not be unreasonably withheld, conditioned or delayed. Landlord shall also be entitled to receive a copy of the agreement between Tenant and Tenant’s Architect (the “Architect Agreement”). Tenant shall cause Tenant’s Architect to prepare a draft space plan (the “Space Plan”) for the Tenant Improvements and shall submit the proposed Space Plan to Landlord for the latter’s approval (not to be unreasonably withheld) in a time period to allow Tenant to timely complete its Tenant Improvements under this Lease. Landlord shall deliver to Tenant any written objections, questions or comments of Landlord with regard to the Space Plan within ten (10) business days of receipt; Landlord’s consent thereto shall be deemed given if not denied in writing within said ten (10) business day period. If Landlord denies its approval, it shall specify the reasons for doing so in detail. Tenant shall cause the Space Plan to be revised to address such written comments and shall resubmit said Space Plan to Landlord for approval. Such process shall continue until Landlord has approved the Space Plan. Tenant’s Architect shall then prepare working drawings and specifications for the Tenant Improvements, including architectural, structural, plumbing, mechanical, electrical, and fire protection drawings as required, suitable for permit application (the “Working Drawings”) and shall submit the proposed Working Drawings to Landlord for the latter’s approval in a time period to allow Tenant to timely complete its Tenant Improvements under this Lease. The Space Plan and Working Drawings shall be subject to Landlord’s approval, which Landlord agrees shall not be unreasonably withheld, conditioned, or delayed. Landlord shall not be deemed to have acted unreasonably if it withholds its approval thereof because, in Landlord’s reasonable opinion, the work, as described in any such item: (i) is likely to adversely affect Building Systems, the structure of the Building or the safety of the Building and/or their occupants; (ii) might impair Landlord’s ability to furnish services to Tenant or other tenants in the Building; (iii) would materially increase the cost of operating the Building; (iv) would violate any governmental laws, rules or ordinances (or interpretations thereof); (v) contains or uses hazardous or toxic materials or substances; (vi) would negatively affect the appearance of the Building; (vii) is reasonably likely to adversely affect another tenant’s premises; or (viii) is prohibited by any ground lease affecting the Building or any mortgage, trust deed or other instrument encumbering the Building. Landlord shall deliver to Tenant any written objections, questions or comments of Landlord with regard to the Working Drawings, within ten (10) business days of Landlord’s receipt of the Working Drawings; Landlord’s consent thereto shall be deemed given if not denied in writing within said ten (10) business day period. If Landlord denies its approval, it shall specify the reasons for doing so in detail. Tenant shall cause the Working Drawings to be revised to address such written comments and shall resubmit said Working Drawings to Landlord for approval. Landlord may, when approving the Tenant Improvement Plans, elect to require Tenant to remove any Non-Standard Improvements which are made to the Premises. If Landlord so elects, Tenant shall, at its own cost, restore the Premises to the condition designated by Landlord in its election, before the last day of the Term. Such process shall continue until both parties have approved the Working Drawings. Landlord’s approval of the Space Plan and/or the Working Drawings shall not be deemed any representation or warranty that the same comply with applicable codes.

  • School Improvement The parties do hereby mutually agree that the school improvement process currently in effect will continue. Any plan developed by the committees shall not be in conflict with the master agreement or board policy.

  • The Performance Improvement Process (a) The Performance Improvement Process will focus on the risks of non- performance and problem-solving. It may include one or more of the following actions: (1) a requirement that the HSP develop and implement an improvement plan that is acceptable to the LHIN; (2) the conduct of a Review; (3) a revision and amendment of the HSP’s obligations; and (4) an in-year, or year end, adjustment to the Funding, among other possible means of responding to the Performance Factor or improving performance. (b) Any performance improvement process begun under a prior service accountability agreement that was not completed under the prior agreement will continue under this Agreement. Any performance improvement required by a LHIN under a prior service accountability agreement will be deemed to be a requirement of this Agreement until fulfilled or waived by the LHIN.

  • Needs Improvement the Educator’s performance on a standard or overall is below the requirements of a standard or overall, but is not considered to be unsatisfactory at this time. Improvement is necessary and expected.

  • Quality Improvement The Parties must develop QI activities specifically for the oversight of the requirements of this MOU, including, without limitation, any applicable performance measures and QI initiatives, including those to prevent duplication of services, as well as reports that track referrals, Member engagement, and service utilization. Such QI activities must include processes to monitor the extent to which Members are able to access mental health services across SMHS and NSMHS, and Covered Service utilization. The Parties must document these QI activities in policies and procedures.

  • Notice to Proceed - Site Improvements The Recipient shall not commence, or cause to be commenced, any site improvements or other work on the Land until the Director has issued a Notice to Proceed to the Recipient. Such Notice to Proceed will not be issued until the Director is assured that the Recipient has complied with all requirements for the approval of a grant under Revised Code Sections 164.20 through 164.27 and has completed any land acquisition required by the Project. A Notice to Proceed shall be required for all Project prime contractors or direct procurement initiated by the Recipient following execution of this Agreement.

  • Construction Management Plan Contractor shall prepare and furnish to the Owner a thorough and complete plan for the management of the Project from issuance of the Proceed Order through the issuance of the Design Professional's Certificate of Material Completion. Such plan shall include, without limitation, an estimate of the manpower requirements for each trade and the anticipated availability of such manpower, a schedule prepared using the critical path method that will amplify and support the schedule required in Article 2.1.5 below, and the Submittal Schedule as required in Article 2.2.3. The Contractor shall include in his plan the names and resumés of the Project Superintendent, Project Manager and the person in charge of Safety.