Service Levels and Support. Subject to the terms and conditions of the Agreement, DebtBook will use commercially reasonable efforts to make the Application Services and Support Services available in accordance with the SLA.
Service Levels and Support. Provider offers no Service Level Agreement under this Agreement. Support is limited to the basic API Description included in the Documentation. It is Customer’s responsibility to notify Provider in the event that Customer believes that the Services are not providing accurate or expected values.
Service Levels and Support. This Service Level Agreement (“SLA”) details the terms for the technical support services provided by Provider during the Initial Term and Subsequent Terms of the Agreement. The SLA specifically addresses service level definitions, measurements, and minimum service standards that will be in effect for the Service.
Service Levels and Support. Vendor shall use commercially reasonable efforts to make the Services available. Vendor does not make any representations or guarantees regarding uptime or availability of the Services unless specifically identified. The remedies set forth in this Agreement are Provider’s sole remedies and Vendor’s sole liability under this Agreement.
Service Levels and Support. Contractor shall provide the service levels, support, and maintenance and operations services set forth in and in accordance with Exhibit C (Service Levels and Support) (the “Maintenance and Operations Support Services” or “M&O Support Services”).
Service Levels and Support. 1. Service Levels. Persefoni will endeavor to make the Subscription Services available no less than 99.5% of the time during the Term twenty-four (24) hours a day, seven (7) days a week, except for excused downtime, which, for purposes of this Agreement, means (i) planned downtime (with reasonable advance notice to Customer) of the Subscription Services; (ii) emergency downtime of the Subscription Services (with reasonable notice to Customer as the circumstances permit); and (iii) any unavailability of the Subscription Services caused by a force majeure event (“Uptime Availability”). Customer may, immediately upon notice to Xxxxxxxxx, elect to terminate without liability, charge or penalty if the Subscription Service fails to comply with the Uptime Availability for three (3) consecutive months or any three (3) months over the course of a six-month period.
Service Levels and Support. Bank will perform its obligations under this Schedule 13 in accordance with the Agreement, including Exhibit C of the Agreement and Section 11 of Exhibit D to the Agreement.
Service Levels and Support. Service levels and support (for production environments only) applicable to the Services are found at xxxxx://xxx.xxxxxxx.xxx/- /media/documentation/licensingandagreements/mpki/managed-ed-pki-service- levels-and-support.pdf .
Service Levels and Support. 1. Castor will use commercially reasonable efforts to provide its Services, taking into account the following service levels for Castor EDC, Castor SMS and/or Castor eConsent: Service level Castor EDC Bronze Silver Gold Availability: 99% 99.5% 99.9% Email response time: Within 12 hours (average <2 hours) Within 8 hours (average <45 minutes) Within 6 hours (average <45 minutes) Advanced technical support: 1 hour per year 2 hours per year 8 hours per year Phone support: No Yes Yes Dedicated customer No No Yes success manager: Maximum resolution time critical functionality: 6 days 4 days 2 days Other N/A N/A Tailored onboarding and consultations Pre-live study review Configurable enforced 2FA & password rotation Service level Castor SMS Bronze Availability: 99% Email response time: Within 12 hours (average <2 hours) Phone support: Only for Administrators and during European business hours (CET) Dedicated customer success manager: Yes Maximum resolution time critical functionality: 6 days Service level Castor eConsent Bronze Silver Gold Availability: 99% 99.5% 99.8% Email response time: Within 12 hours Within 8 hours Within 6 hours Phone support: No Yes Yes Maximum resolution time critical functionality: 10 days 8 days 6 days
Service Levels and Support. Availability
