Service Request Resolution Sample Clauses

Service Request Resolution. Licensor shall not be responsible for any Defects that are caused by Licensee’s or any third party equipment or third party software that is part of the Hosted Email Services and/or third party equipment or third party software residing in Licensee’s network. If the parties do not agree on whether a Defect is caused by such Licensee / third party software or equipment, the dispute shall be escalated to the applicable Escalation Contacts of each party for resolution in good faith. Notwithstanding the foregoing, Licensor will work with Licensee and third party vendors to resolve a suspected Defect in accordance with the terms of this Attachment C until it is demonstrated that such suspected Defect is not a result of the Binary Software.
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Service Request Resolution. A Service Request occurs when the Client asks for a configuration change or a remote hands operation, such as a server reboot, which is not due to a fault or maintenance problem. Target times for resolving Service Requests are dependant on the nature of the request and will be agreed on a case-by-case basis.
Sample 1
Service Request Resolution. Service Request Resolution Time Performance measures the percentage of Service Requests that are completed within the pre-established targets for Service Requests. Service Request Resolution SLRs Incident Resolution1 Service Measure Performance Target SLR Performance % Minimum Number of Service Level Events Time to Acknowledge Receipt Time to Respond < 30 minutes 100% NONE Priority Level 1 Time to Resolve < 1 business day 98.0% NONE Priority Level 2 Time to Resolve < 2 business days 98.0% NONE Priority Level 3 Time to Resolve < 3 business days 98.0% NONE Priority Level 4 Time to Resolve < 5 business days 98.0% NONE Formula Total Number of Service Requests resolved = Total number of Service Requests that have been resolved within pre- established resolution time targets during time period Total Number of Service Requests due = Total number of Service Requests that are due to be resolved during time period Total Number of Services Requests resolved divided by Total Number of Service Requests due multiplied by 100 Measurement Interval Measure Weekly For Incidents due to change — Measure every 4 weeks Reporting Period Report Monthly
Sample 1
Service Request Resolution. Service Request Resolution means that the Service Request has been completed and Xxxxxx has communicated this to you by an update to the Xxxxxx Support System by the Corporate Support Team in the Xxxxxx Support System.
Sample 1
Service Request Resolution. Service Request Resolution means that the Service Request has been completed and Rogers has communicated this to you by an update to the Rogers Support System by the Corporate Support Team in the Rogers Support System.
Sample 1

Related to Service Request Resolution

  • Amicable Resolution (a) Save where expressly stated to the contrary in this Agreement, any dispute, difference or controversy of whatever nature between the Parties, howsoever arising under, out of or in relation to this Agreement (the "Dispute") shall in the first instance be attempted to be resolved amicably in accordance with the procedure set forth in Clause 12.1 (b).

  • Resolution If the Employer provides the requested remedy or a mutually agreed-upon alternative, the grievance will be considered resolved and may not be moved to the next step.

  • Early Resolution Conference This Agreement is understood to be clear and enforceable as written and is executed by both parties on that basis. However, should Executive later challenge any provision as unclear, unenforceable or inapplicable to any competitive activity that Executive intends to engage in, Executive will first notify the Company in writing and meet with a Company representative and a neutral mediator (if the Company elects to retain one at its expense) to discuss resolution of any disputes between the parties. Executive will provide this notification at least fourteen (14) days before Executive engages in any activity on behalf of a Competing Business or engages in other activity that could foreseeably fall within a questioned restriction. The failure to comply with this requirement shall waive Executive’s right to challenge the reasonable scope, clarity, applicability, or enforceability of the Agreement and its restrictions at a later time. All rights of both parties will be preserved if the Early Resolution Conference requirement is complied with even if no agreement is reached in the conference.

  • CONFLICT RESOLUTION 15.1 In case of conflict between the project partners resulting from the interpretation or the application of this Agreement, or in connection with the activities contained within, the parties involved shall make the effort to come to an amicable arrangement rapidly and in the spirit of good cooperation.

  • Disputes Resolution 10:01 Jurisdictional disputes involving workers employed under this Collective Agreement shall henceforth be resolved under the provisions of the Canadian Jurisdictional Disputes Plan in accordance with its rules and regulations and without work stoppage, slow down or other lack of production, and it is further agreed that a jurisdictional dispute shall in no way interfere with the progress or prosecution of work.

  • Methods of Resolution of Disputes In the event of any dispute with respect to the construction and performance of this Agreement, the Parties shall first resolve the dispute through friendly negotiations. In the event the Parties fail to reach an agreement on the dispute within 30 days after either Party’s request to the other Parties for resolution of the dispute through negotiations, either Party may submit the relevant dispute to the China International Economic and Trade Arbitration Commission for arbitration, in accordance with its arbitration rules. The arbitration shall be conducted in Beijing. The arbitration award shall be final and binding on all Parties.

  • Completion of Requests A Request for a Loan will not be regarded as having been duly completed unless:

  • Authorizing Resolutions Notwithstanding the foregoing provisions of this section 5.1, an Authorizing Resolution may limit the authority of the Manager and/or confer voting rights on Investor Members.

  • Resolution of Notice of Claim Each Notice of Claim given by an Indemnitee shall be resolved as follows:

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