Support times Sample Clauses

Support times. The support time is the period during which the technical customer service team responsible for the relevant product can be reached via the associated communication channel. The guaranteed support time for the various products can be found in Annex A to this Service Level Agreement.
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Support times. Provided that you’ve paid us the Fees you owe us, we’ll provide you with technical support for the Software twenty-four (24) hours per day, five (5) days per week, excluding weekends and national U.S. holidays. We currently only offer support via email (write to us at xxxxxxxxxx@xxxxxx.xxx) or web-based ticketing (through xxxxxxx.xxxxxxxxxx.xxxxxx.xxx). You can contact our amazing support team to help answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we’ll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.
Sample 1
Support times. Function - Resource Type Support Times (excluding public holidays at the relevant support location) Sev 1 Incidents - On-call Support
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Support times. LLC will provide or cause to be provided direct technical support (the “Technical Support”) to Vet USA from 9:00 a.m. through 6:00 p.m. Central Standard Time (CST).
Sample 1
Support times. Provided that you’ve paid us the Fees you owe us, we’ll provide you with technical support for the Software from 10am to 6pm Pacific Time, Monday through Friday, excluding national Canadian holidays. We currently only offer support via email (write to us at xxxxxxxxxx@xxxxxx.xx). You can contact our stalwart support team to answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for any issues you may beexperiencing.
Sample 1
Support times. Provided that the City has paid all required fees, Licensor will provide technical support for the Software twenty-four (24) hours per day, five (5) days per week, excluding weekends and national U.S. holidays. We currently only offer support via email (write to us at xxxxxxxxxx@xxxxxx.xxx) or web-based ticketing (through xxxxxxx.xxxxxxxxxx.xxxxxx.xxx). You can contact our amazing support team to help answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we’ll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.
Sample 1
Support times. Unless otherwise detailed in your License Contract support will be provided from 8am until 6pm GMT Monday to Friday excluding bank holidays. Support can be provided outside of the standard hours by prior arrangement. Weekday out- of-hours support and weekend support is available by prior arrangement but will be subject to additional charges. Support availability may occasionally vary from stated hours due to downtime for systems and server maintenance, company events, and circumstances beyond the control of CMAP Software. Phone support requests will be handled in the order in which they are received. Email support requests will be processed in the order in which they are received.
Sample 1
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Support times. If Support Services are provided by Droople, Customer shall have the opportunity to reach Droople through such Support Requests during Business Days from 09:00 am to 05:00 pm CET (the Business Hours). If any Support Request is made to Droople outside of such Business Hours, Droople shall take note of such Support Request notification at the beginning of the next Business Hour time slot.
Sample 1

Related to Support times

  • Contract Times The number of days or the dates stated in the Agreement to: (i) achieve Substantial Completion; and (ii) complete the Work so that it is ready for final payment as evidenced by Architect's or Owner’s representative’s written recommendation of final payment.

  • Lead Times Lead times for delivery of the Products are set forth in Schedule B to this Agreement (the “Lead Times”). Supplier shall deliver Products ordered by S&W by the applicable Delivery Date set forth in S&W’s Order, so long as the Delivery Date is consistent with the Lead Times. If applicable Lead Times are not set forth in Schedule B, the Delivery Date shall be such date as reasonably agreed to by the parties.

  • Project Timeline The Project Timeline establishes a start and end date for each Phase of the Project. Developed during the Initiate & Plan Stage and revised as mutually agreed to, if needed, the timeline accounts for resource availability, business goals, size and complexity of the Project, and task duration requirements.

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • Support Hours Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.

  • PROGRESS EVALUATION Engineer shall, from time to time during the progress of the Engineering Services, confer with County at County’s election. Engineer shall prepare and present such information as may be pertinent and necessary, or as may be reasonably requested by County, in order for County to evaluate features of the Engineering Services. At the request of County or Engineer, conferences shall be provided at Engineer's office, the offices of County, or at other locations designated by County. When requested by County, such conferences shall also include evaluation of the Engineering Services. County may, from time to time, require Engineer to appear and provide information to the Williamson County Commissioners Court. Should County determine that the progress in Engineering Services does not satisfy an applicable Work Authorization or any Supplemental Work Authorization related thereto, then County shall review same with Engineer to determine corrective action required. Engineer shall promptly advise County in writing of events which have or may have a significant impact upon the progress of the Engineering Services, including but not limited to the following: A. Problems, delays, adverse conditions which may materially affect the ability to meet the objectives of an applicable Work Authorization or any Supplemental Work Authorization related thereto, or preclude the attainment of Project Engineering Services units by established time periods; and such disclosure shall be accompanied by statement of actions taken or contemplated, and County assistance needed to resolve the situation, if any; and B. Favorable developments or events which enable meeting goals sooner than anticipated in relation to an applicable Work Authorization’s or any Supplemental Work Authorization related thereto.

  • Part-time Scheduling Subject to Section B of this Article, the Employer and the Association endorse the principle that less than full time equivalent ("FTE") positions shall, within reason, be expected to work a biweekly work period that equates to an eighty (80) hour work period multiplied by the position's FTE. (e.g., 80 hours @ .75 = 60 hours). It is further understood by both parties that ASF Members assigned to less than a FTE position may be required, during the peak work periods, to exceed their normal biweekly work period. FLSA non-exempt ASF Members who work a part-time schedule will earn overtime for hours worked in excess of forty (40) in a work week. The Employer agrees to review any ASF position that is less than one (1) FTE if the Association can demonstrate that the position has regularly been required to work a work period that substantially exceeds the normal work period as defined above, and adjust the FTE of the respective position as deemed appropriate by the Employer.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Progress Update Information included with the annual Data Access Request (DAR) renewal or Closeout summarizing the analysis of controlled-access datasets obtained through the DAR and any publications and presentations derived from the work.

  • Flexible Work Schedule A flexible work schedule is any schedule that is not a regular, alternate, 9/80, or 4/10 work schedule and where the employee is not scheduled to work more than 40 hours in the "workweek" as defined in Subsections F. and H., below.

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