Support times Sample Clauses

Support times. The support time is the period during which the technical customer service team responsible for the relevant product can be reached via the associated communication channel. The guaranteed support time for the various products can be found in Annex A to this Service Level Agreement.
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Support times. Provided that you've paid us the Fees you owe us, we'll provide you with technical support for the Software eight (8) hours per day, five (5) days per week, excluding weekends and national U.S. holidays, from 9 AM to 5 PM Eastern Time (UTC­5). We currently offer support via email (write to us at customer­xxxxxxx@xxxxxxxx.xxx) or web­based ticketing (through xxxxxxx.xxxxxxxx.xxx), or via a scheduled phone call to 1­866­FOG­CREEK (866­364­2733) or +1 (212) 279­2335. You can contact our amazing support team to help answer your questions on using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.
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Support times. Function - Resource Type Support Times (excluding public holidays at the relevant support location) Sev 1 Incidents - On-call Support
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Support times. LLC will provide or cause to be provided direct technical support (the “Technical Support”) to Vet USA from 9:00 a.m. through 6:00 p.m. Central Standard Time (CST).
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Support times. If Support Services are provided by Droople, Customer shall have the opportunity to reach Droople through such Support Requests during Business Days from 09:00 am to 05:00 pm CET (the Business Hours). If any Support Request is made to Droople outside of such Business Hours, Droople shall take note of such Support Request notification at the beginning of the next Business Hour time slot.
Sample 1
Support times. Provided that the City has paid all required fees, Licensor will provide technical support for the Software twenty-four (24) hours per day, five (5) days per week, excluding weekends and national U.S. holidays. We currently only offer support via email (write to us at xxxxxxxxxx@xxxxxx.xxx) or web-based ticketing (through xxxxxxx.xxxxxxxxxx.xxxxxx.xxx). You can contact our amazing support team to help answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we’ll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.
Sample 1
Support times. Provided that you’ve paid us the Fees you owe us, we’ll provide you with technical support for the Software from 10am to 6pm Pacific Time, Monday through Friday, excluding national Canadian holidays. We currently only offer support via email (write to us at xxxxxxxxxx@xxxxxx.xx). You can contact our stalwart support team to answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for any issues you may beexperiencing.
Sample 1
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Support times. Unless otherwise detailed in your License Contract support will be provided from 8am until 6pm GMT Monday to Friday excluding bank holidays. Support can be provided outside of the standard hours by prior arrangement. Weekday out- of-hours support and weekend support is available by prior arrangement but will be subject to additional charges. Support availability may occasionally vary from stated hours due to downtime for systems and server maintenance, company events, and circumstances beyond the control of CMAP Software. Phone support requests will be handled in the order in which they are received. Email support requests will be processed in the order in which they are received.
Sample 1

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