Vendor Background Sample Clauses
The Vendor Background clause provides a summary of the vendor’s relevant experience, qualifications, and business history as it pertains to the agreement. It typically outlines the vendor’s expertise, past performance, and any credentials or certifications that support their ability to deliver the contracted goods or services. This clause helps establish the vendor’s credibility and suitability, ensuring that both parties have a clear understanding of the vendor’s capabilities and the context for entering into the agreement.
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Vendor Background. 10.4.1. Company background/history and why vendor is qualified to provide the services described in this solicitation.
10.4.2. Provide a brief description of the length of time vendor has been providing services described in this solicitation to the public and/or private sector.
Vendor Background. How large is your current client base? Approximately 360,000 Percent Residence 97% Percent Business 3% • Would we have an account team assigned to the City of Overland Park? • Describe the members of the team and each person’s responsibilities. • How many customers does this account team handle? • Would the account team be local? • Provide an escalation list for the account team, with names, telephone numbers, and email addresses. • For routine orders and changes, who do we contact? • Do you have your own service staff? If so, how many local technicians do you have? • What is the location of the service staff? • Are the technicians subcontractors? • What hours are the technicians available? • Describe how the technicians can be reached. All trouble calls should go through the DOC (Division Operating Center) which can be reached at ▇▇▇-▇▇▇-▇▇▇▇ or email at ▇▇-▇▇▇-▇▇▇@▇▇▇▇▇▇▇.▇▇▇ 24x7x365. • How many technicians do you have on call? • Who will be responsible for coordination of the installation? • How do we contact this person? • What type of status reporting is provided during the installation process? • How do we open a trouble ticket? Trouble tickets will be opened through the DOC at ▇▇▇-▇▇▇-▇▇▇▇ or email at dl-kac- ▇▇▇@▇▇▇▇▇▇▇.▇▇▇ 24x7x365 • When opening a trouble ticket, will the person taking the call have access to a customer’s specific account information, such as a list of people authorized to place tickets, specific customer procedures, etc.? • After normal business hours, are trouble calls transferred to a different, centralized call center? No, you must contact the DOC at ▇▇▇-▇▇▇-▇▇▇▇ or email at ▇▇-▇▇▇-▇▇▇@▇▇▇▇▇▇▇.▇▇▇ 24x7x365 • If so, does this call center have access to specific information about each customer’s account? • Does your call center have the ability to perform remote diagnostics? • What are your escalation procedures for trouble tickets? • What are your procedures for providing status information and problem resolution timeframes to the customer? • Please provide a diagram of your network with your proposal.
Vendor Background. Each proposal must include responses to the Vendor Background questions in section B13.
Vendor Background. If Contractor and Customer agree that Contractor or its employees will have access to patient care areas or records, Contractor will cooperate with Customer’s verification process before such access is allowed. This may include criminal background checks, governmental program eligibility verification, verification of current immunizations, and cooperation with any credentialing verification service that Customer may use for such purposes.
Vendor Background. If Vendor and Customer agree that Vendor or its employees will have access to patient care areas or records, Vendor will cooperate with Customer's verification process before such access is allowed. This may include criminal background checks, governmental program eligibility verification, verification of current immunizations, and cooperation with any credentialing verification service that Vendor may use for such purposes.
Vendor Background. Question Response
a. How many clients does your company currently service?
b. Would we have an account team assigned to the City of Overland Park?
c. Describe the members of the team and each person’s responsibilities.
d. How many customers does this account team handle?
e. Would the account team be local?
f. Provide an escalation list for the account team, with names, telephone numbers, and email addresses
g. What is the procedure for when our account contact is out of the office?
h. Is there a procedure in place to ensure account coverage?
i. During normal business hours, whom would we contact for service and how would we make contact?
j. After normal business hours, whom would we contact for service and how would we make contact?
k. What are your procedures for providing status information and problem resolution time frames to the customer? I have reviewed all of the general information and specifications in the RFP, have contacted the City regarding any needed clarifications, and submit this proposal with a full understanding of the specifications. If selected by the City as the Vendor, I agree to abide by the terms and conditions specified in this RFP.
Vendor Background