Question Response Sample Clauses
The 'Question Response' clause defines the obligations and procedures for responding to inquiries or requests for information within a contractual relationship. Typically, this clause outlines the timeframe in which a party must reply to questions, the format or method of response, and any limitations on the type of information that must be provided. For example, it may require written responses within a set number of business days or specify who is authorized to answer. The core function of this clause is to ensure clear and timely communication between parties, reducing misunderstandings and facilitating efficient resolution of issues or clarification of contract terms.
Question Response. Purchasing error is generated by the Contractor As per credit policy Purchasing error is generated by the Customer As per credit policy Products are received faulty / damaged / short dated As per credit policy Maximum time to replace goods. As per credit policy Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods mus...
Question Response. Where will the restricted data be stored and how will the data files be encrypted? How often do you update and review access policies for all system users and administrators? Please provide the date of your most recent access policy review. Describe the procedures for limiting access to systems and data files to only authorized team members. Can data import, data export, and service management be conducted over secure industry accepted standardized network protocols? How will data be securely transmitted between team members (if applicable) within and external to your network? Describe the procedures in place to ensure restricted use data shall not be replicated or used in non-secure environments. Do you conduct network, application, and operating system layer vulnerability scans? Please provide the scanning frequency. Do you utilize industry standard malware protection on all systems with access to restricted data? What software will be used to visualize, analyze, and report results generated from the data? Do you specifically train your employees, contractors, or agents regarding their specific roles and the information security controls they must fulfill? Please describe your training requirements and how you document employee acknowledgement of training. Do you audit your security practices or conduct security assessments annually? Are the results of internal and external audits available for review? Please provide the date of your most recent audit or security assessment. Do you conduct risk assessments associated with data governance requirements at least once a year? Please provide the date of your most recent risk assessment. Are the results of your most recent risk assessment available for review? Do you have controls in place to restrict and monitor the unauthorized movement of data within your systems? Please describe your backup strategy and data retention policies. Do you support secure deletion of archived and backed-up data? Do you have a documented security incident response plan? Please provide the date of your most recent test of your security incident response plan. Do you have a defined and documented incident notification process for reporting suspected security incidents within 24 hours? Restricted-Use data is provided through a Data Trust User Sharing Agreement limiting access only to specific organizations and specific personnel for specific purposes under specific security conditions. This Exhibit shall become part of the Agreement...
Question Response. Purchasing error is generated by the Contractor When the incorrect goods are delivered by the Supplier, inaccuracies must be reported within 14 days of delivery. The Supplier will re-ship the order and arrange for the incorrectly supplied goods to be collected and returned to the supplier. Purchasing error is generated by the Customer When the incorrect goods are ordered by the customer, inaccuracies must be reported within 14 days of delivery. The customer must contact the supplier to obtain a Returns Good Authorisation number (RMA). Upon receiving the RMA number, the customer is to return the goods to the supplier at their cost. A 20% restocking fee is applicable. Products are received faulty / damaged / short dated Where Goods are found to be Faulty or do not conform to those ordered, inaccuracies must be reported and returned to the Supplier within 14 days of discovery of damaged or incorrectly supplied Goods. All valid claims of this nature will result in replacement of Goods free of charge, or if replacement stock is not available, a credit will be issued. Return freight costs of damaged and faulty Goods are the responsibility of the Customer. Maximum time to replace goods. Delivery to Sydney Metro/Regional: 48 - 72 Hours, Deliveries outside Sydney Metro may take 24-72 Hours depending on location Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? N/A Help desk hours? 8.00am - 5.00pm AEST Monday to Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇ Post address: ▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇.▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇.▇▇▇
Question Response. Purchasing error is generated by the Contractor If the customer claims that the goods do not conform to the description set out in the Contract, have been short-delivered or damaged in transit, then the customer shall give written notice to Covidien within 7 days after Delivery and preserve the Goods intact and available for inspection by Covidien’s representatives at the customer’s or Covidien’s premises, as Covidien may elect. All product returns must be authorised by ▇▇▇▇▇▇▇▇'s Credits Department prior to their return to our warehouse. ▇▇▇▇▇▇▇▇ will then arrange for the return. All claims must be notified within 7 days of receipt of goods. No restocking fees will be charged. Purchasing error is generated by the Customer In the event the customer incorrectly orders, Covidien may, at its discretion, accept the goods for return. A restocking charge will be applicable. Note: Goods must be in their original packaging and condition with no stickers or markings on either product or packaging. Products are received faulty / damaged / short dated If product fails out of box (i.e. – within 7 days of receipt of goods). It may be deemed an Out of Box Failure. Products will be replaced free of charge. Maximum time to replace goods. Maximum time to replace goods covered by warranty as per warranty clause 10 of Covidien's Terms and Conditions of Sale. Other goods - 7 days as per clause 8 Return of Goods Policy of Covidien's Terms and Conditions of Sale.
Question Response. Purchasing error is generated by the Contractor Any request for Credit must be notified within 30 days of delivery. Prior approval must be obtained from our Sales Service staff on 02 9150 7405 before returning any goods. This process is required either your fault or our fault. A Return Authority (RA) number will be issued to the customer once the return has been authorised. This RA number is to be put on or attached to the returned goods, together with a copy of the original invoice and any relevant correspondence. Goods must be returned in their original packaging and in good condition to be re saleable. Goods will be accepted for credit or replacement at the sole discretion of the Company The Company will arrange or authorise the customer in writing to arrange for the goods to be collected. If the customer returns goods without written authority by the Company, the Company will not be responsible for any freight charges or loss of goods for any reason. The Company reserves the right to refuse and/or delay credit and/or replacement unless the procedures for the return of goods have been followed. Purchasing error is generated by the Customer “As Above” Products are received faulty / damaged / short dated “As Above” Maximum time to replace goods. “As Above”
Question Response. Purchasing error is generated by the Contractor Replace or credit any incorrectly supplied products at no cost to the customer
Question Response. Purchasing error is generated by the Contractor If a purchasing error is generated by the Bunzl and notification is received within 7 days of receipt of goods. Bunzl will rectify the error at no cost to the customer Purchasing error is generated by the Customer If a purchasing error is generated by the customer and notification is received within 7 days of receipt of goods, goods may be returned for credit with prior approval of Bunzl and a restocking fee of $30.00 may be payable by the customer. Products are received faulty / damaged / short dated If any good are defective, Bunzl will replace the goods at no cost to the customer. Maximum time to replace goods. Sydney & Newcastle Metro Area 24 hours and Country Areas 48 Hours Do you have a Help Desk? Yes Geographic area covered? Bunzl Outsourcing Services have customer service teams in both Sydney and Newcastle Branches available between 8.00am and 6.00pm Monday to Friday. Newcastle service customers north of the Hawkesbury River to the Queensland border and Sydney service all other areas of NSW. Sydney customer service phone number is (▇▇) ▇▇▇▇▇▇▇▇ and email address is ▇▇▇▇▇▇.▇▇@▇▇▇▇▇.▇▇▇.▇▇. Customer Service Team Leader in Sydney is ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇. Newcastle Customer Service phone number is (▇▇) ▇▇▇▇▇▇▇▇ and email address is ▇▇▇▇▇▇▇▇▇.▇▇@▇▇▇▇▇.▇▇▇.▇▇. Customer Service Team Leader for Newcastle is ▇▇▇▇▇▇ ▇▇▇▇. Toll-free Phone number (s)? Newcastle Toll Free Number 1800045962 Canberra/Country Toll Free Number 1800046027 Non toll-free Help desk number? Sydney (▇▇) ▇▇▇▇▇▇▇▇ Newcastle (▇▇)▇▇▇▇▇▇▇▇ Corresponding toll charges? N/A Help desk hours? 8.00am to 6.00pm Monday to Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: Locked Mail ▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard deliv...
Question Response. Purchasing error is generated by the Contractor Not applicable as we have not nominated any contractors under this tender. Purchasing error is generated by the Customer We appreciate that our customers may change their minds on items purchased, but can confidently know that Medline offers a return goods policy that is designed to be fair and reasonable. To this end we have implemented a tiered fee system. Products are received faulty / damaged / short dated Medline will accept the return of any item that has been shipped in error or found to be defective. Damaged items will require the appropriate inspection and or documentation that will allow Medline to file the appropriate claim with the carrier. We ask that customers adhere to our return of goods policy. Maximum time to replace goods. After 180 days items are no longer returnable.
Question Response. Describe the support offerings that your company provides. Do you support the product with internal support staff or through a third party?
Question Response. Is incidental take coverage provided for Federal lands through the Agreement, or would a partner still have to consult on activities on Federal lands? The final Agreement will be a combined CCAA/CCA that allows for its application across both Federal and non-Federal lands. However, incidental take coverage can only be granted on the non-Federal lands enrolled in the Agreement. Having a CCA incorporated into the Agreement means that the Service has also considered impacts to monarchs across all lands, both Federal and non-Federal lands, within their conference opinion and internal Section 7 consultation. Separate Section 7 consultation on activities on Federal lands would still be needed, but we expect that process should be streamlined for monarchs since, as a Partner in the Agreement, you would be able to demonstrate that the Service has already considered impacts through the conference opinion. It is our understanding that USFWS intends to provide a “consultation memo” that can be provided to Partners enrolled in the Agreement to support streamlined Section 7 consultations by Federal land managing agencies at a local level. We envision this memo will describe the completed consultation and the Agreement benefits to help facilitate that streamlining. Are projects using Federal funding on non-Federal lands covered by the Agreement? Yes, both Federal and non-Federal funded projects are covered under the Agreement, regardless of where the funding is coming for the activity. However, incidental take coverage (in the event of a species listing) would not apply to activities on Federal lands. Projects or activities that may affect other listed species are not covered under the Agreement – separate coordination with USFWS will be required in that case. How will Partners manage ROWs on Federal lands if the monarch becomes listed? Activities on Federal lands will still require inter-agency consultation on activities with potential impacts to monarchs. However, having the CCAA in place (along with the conference opinion being completed by the Service) is expected to streamline those required consultations between Federal agencies and USFWS. To help encourage streamlining Section 7 consultations for monarchs on Federal lands, the Service is considering providing Partners an “consultation memo” that can be the institutional legacy document that can be shared with local Federal land managers to document Partner involvement in the Agreement and that impacts analysis ha...